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The painter hijacked my color scheme!

By
Home Stager with Sold By Design www.sasoldbydesign.com

I recently had the rather unpleasant experience of coming back to a home I was staging to find that the painter my client had decided to go with (a friend of his- he thought my painters were too expensive) had disregarded my color instructions and talked my client into using different colors!  This property was light staging only and a lot of redesign.  My client really didn't want spend any money, so I'm frankly proud of him for doing any staging at all.  First, there was the dark wicker sofa I wanted painted to a light soft green that matched the artwork in the room, and was a unifying theme in the living areas.  Instead, he painted it a cream that was okay, but it did nothing for the sofa's cushions and didn't "pop."  My biggest disappointment, however, was what happened in the bedroom.  (Don't take that out of context!)  It had this strange "built-in" that was frankly awful.  But since my client wouldn't get rid of it, I decided to treat it as a dresser. (He didn't want any staging in this room, so I couldn't really work it.)   Here it is before painting:

 

 

 

I wanted everything white painted the same cream as the walls, and everything either red or blue painted the same darker 'creme brulee' as the trim.  Built-in, right?  Blend, right? 

 

 

Instead, the painter painted the entire thing white and it really threw off the room!

 

 

 

 

 

 

 

 

 

Has this ever happened to you?  What did you do?

Ginger Foust
Certified Staging Professional - Oakhurst, CA
Home Stager Oakhurst CA, Dream Interior Redesign & Staging
Yes and I never use or refer than painter any more. He asked why and I honestly told him...he went off in a huff...too bad!
Aug 28, 2008 11:32 AM
Cathy Lee
CL Design Services Home Staging - Danville, CA
ASP, IAHSP, RESA Danville, CA
HI! Maybe the budget did not allow the painter to paint with more than one color???? The room still looks improved with neutral paint and staging.
Aug 28, 2008 11:36 AM
Terrylynn Fisher
Dudum Real Estate Group - BuyStageSell.com - Walnut Creek, CA
HAFA Certified, EcoBroker, CRS, CSP Realtor, Etc.
You are so right, the before and afters show a huge improvement though so I guess be happy that you got through to them and you made such an impact. And, I'm with Ginger, make note and if you have to tell the painter...you'll never use him. Too bad.
Aug 28, 2008 08:07 PM
Sandra Hughes
Redesigned Spaces - Northern Virginia - Fairfax, VA
Redesigned Spaces - Fairfax County, Virginia
How frustrating. You could always add to your contract that paint colors not be changed once the client has agreed to your color selection. Were the clients happy with his painting, clearly they were happy with the price.
Aug 29, 2008 12:10 AM
Holly Sirois
Sold on Staging - Atlanta, GA
Home Stager - Atlanta
Tamara, It's frustrating when you've planned something out for someone and they totally disregard you. But the bedroom looks 100% better painted. The fact that you got him to paint it is great. I'm sure it was a cost issue. Painting all one color is always cheaper (easier).
Aug 29, 2008 02:03 AM
Julia Maher
Nestings: Connecticut Home Staging and Model Homes - Fairfield, CT
Connecticut Home Stager
You get what you pay for! A homeowner I did a Consultation for did his own painting, and disregarded my written instructions. He painted panels in the wainscoting the same color as the wall above - I told him to leave it white. Now it looks all chopped up and ruins the classic looks. Oh well - a professional would have followed directions. At least your dresser looks better than before! Julie
Aug 29, 2008 02:09 AM
Leah J. Armstrong
House to Home ReDesigns & Real Estate Staging Vancouver B.C. - Port Moody, BC
Home Staging Port Moody B.C.
This is currently happening to me! Paint colors were chosen for an upcoming stage, but the REA "donated" two old cans of paint, without consulting me, "like what you picked" for the project. We have to be careful about our response - not wise to make them wrong, better to protect the relationship - but very disheartening and certainly not the highest and best for the project. Tamara, on the upside, your project was improved, but not to the extent it might have been. Let it go. Breathe!
Aug 29, 2008 03:07 AM
Janice Sutton
1st Stage Property Transformations - Murrieta, CA
Home Stager - Temecula Murrieta
Yup I had something similar happen to me to! He changed his mind after his painter suggested another color. Dark Gray.....from my Neutral Beige for the whole house. He sent me online pictures to see what I thought. I informed him I don't like to do color consults online as the color gets distorted. I told him the gray was nice but it does not appeal to the masses. Still not sure what he did. Ugh!
Aug 29, 2008 06:27 AM
Virginia Tatseos
Stage-Show-Sell - Bloomfield Township, MI
We did a staging and the seller agreed to paint the bedrooms from dark green to pale green. The realtor came in and told them the color was fine.
Aug 29, 2008 11:40 AM
Kathi Presutti
RE:STYLE LLC - Brighton, MI
Re:Style, LLC

Tamara, i think you should count this as a success even though it wasn't quite as you envisioned it--it does look soooo much better! Color is always a little tricky. I have a client whose sister is doing the painting, and though i recommended colors, the seller wants to go with the sister's choices. Though not exactly what I wanted, i do think they'll work!

Aug 29, 2008 12:01 PM
Michelle Molinari
FEATURE THIS... Real Estate Staging & Interior Decor - Lafayette, LA
Feature This Real, Estate Staging & Curb Appeal Concepts
SORRY- I REPOSTED THIS THREE TIMES AND IT WON"T POST WITH PARAGRAPHS! Color. I swear, this one of the hardest things to get people to understand. When I worked for a Benjamin Moore store I would have to cross this battle line 10 times a day at least, with owners, sellers, painters, wall paper hangers, mothers-in-law, neighbors, daughters, and whomever else someone could drag in to thwart the plans I had carefully laid a few months, weeks, days, or hours earlier. Everyone has a favorite, or an idea, and they are all better than mine, even though, all I did, day in and day out, was evaluate fabric, tile, wood, granite, and artwork for undertones and accent colors for people to run with. Nothing is more frustrating than color, or harder to describe the outcome. You are selling an idea, and that can be a disaster when someone can't grasp the concept. First, make sure everyone knows who you are. I don't do consults with one half of a team without the other. When it's over, and we have a plan, I call the painter to introduce myself, and confirm that he/she has the colors documented, and the sheen level, and where it needs to go. It's called a paint schedule in the business, and they get it faxed or sent via email personally by moi. All this painter to decorator contact is crucial, but thwe owner could give it to them, but I handle that personally. It's just a ruse to get them to understand I am a pro, and not to $#%@&*! with me. I also take small chips of the colors and glue them to a 3x5 card, and I make one for each person involved, husband, wife, painter, grandmama, whomever. Tht way, they have the color scheme in their pocket and if they do feel compelled to buy something or tweak the scheme, they at least feel guilty for wasting my time and screwing everything up. I also use terms like hue ratio, saturation, metamerism, and anything other elusive but impressive color concepts, to take control of the scheme and weaken their will to buck the plan. I know it's evil, but trust is imperative, and I will do whatever it takes to make sure the scheme stays intact. Why? Because in staging,the paint color is the cheapest, easiest way to change the overall response to the room, and it's also the easiest thing to screw up royally. I play hardball when it comes to the color. And the painter that crosses me gets a visit. I ask them what thier most important tool they use is. I dont care what the answer is. After they answer, I ask them if they know what mine is. They say 'I dunno, what?" and I say "The colors I choose for each job." And I ask them to with a tight smile on my face to stick to their paint brushes or airless sprayer or whatever they said is their most important tool, and to allow the color consultant to use their tools as they see fit, or they will not last long in the business. And then I walk away. I know it's a little mafia-esque, but they need to understand what they did was unprofessonal, and that the result of their interference affects my success. They may think I am a >bleep< but they also know I am no pushover and that I expect and deserve a professional's respect. That goes for REA's, too. I don't throw out listing price suggestions. All we have to hock are our IDEAS. You can let other people hijack them if you want to, but then you are just some person hanging around the listing sucking up oxygen. Don't let them, and if they do it, let them know exactly what they did wrong. It's a can of paint to some people. It's a control issue for others. It is the keystone of MY WORK, and I expect my work to be respected by others on the payroll. ~Michelle
Aug 29, 2008 12:35 PM
Tamara Cline
Sold By Design www.sasoldbydesign.com - San Antonio, TX
Sold By Design, Staging San Antonio and Surrounding Area
Thank you all for your responses! It does look better than it did before, at least. Michelle, I certainly appreciate your dedication to your profession. Your passion is invigorating! -Tamara
Aug 29, 2008 04:51 PM