Stew Leonard (President of the Chain with the same name) shared with the Century 21 Family some of his firm beliefs on customer service and just why customers are so vitally important to any business. If you ever doubt this, ask yourself where your business might be without any customers.
Think about businesses that you frequent and why you do. Why do you use a particular dry cleaner? What restaurant do you frequent for special events? Why do you do business with these firms versus others out there?
Customers today demand fast, accurate and personal service. They need to know that you are the expert and can guide them through turbulent times. They need to know you care about them and that they are important to you. An email will never take the place of a handshake. A phone call will never take the place of a knock on the door.
Think about your business. What is your belief about customers? How do your customers know that you really cherish them? How do you treate a customer that is not ready to buy today?
Share examples of great customer service in your area with me!
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