Michael Pierce has been named to KC Magazine's 2009 FIVE STAR:
Best in Client Satisfaction Real Estate Agent SM.
The FIVE STAR: Best in Client Satisfaction
Real Estate Agent award is limited to less
than 7 percent of all agents within the
Kansas City area. As an independent third
party, Crescendo presents the FIVE STAR
award to assist consumers in selecting a real estate
agent who provides exceptional client satisfaction,
indicated by other consumers.
THE SELECTION PROCESS
In November, Crescendo surveyed by mail and phone
more than 22,000 Kansas City area residents who had
recently purchased homes. An additional 250 surveys
were sent to mortgage and title companies.
On the surveys, recipients were asked to nominate
only real estate agents whom they knew through
personal experience, and to evaluate them based
upon nine criteria: customer service, communication,
finding the right home, integrity, negotiation,
marketing the home, market knowledge, closing
preparation and overall satisfaction.
By December, stacks of ballots had arrived
and Crescendo began carefully scoring each
real estate agent.
Before finalizing the list, selected real
estate agents were reviewed by a blue-ribbon panel.
The blue-ribbon panel consisted of realty company
executives, professional and trade association officers
and others directly involved in housing-related
businesses.
BEST IN CLIENT SATISFACTION
The resulting list of 2009 FIVE STAR Real Estate
Agents is an elite group, representing less than 7
percent of the real estate agents in the Kansas City
area.
FOR MORE INFORMATION
Visit fivestarprofessional.com to learn more about the
research process and the overall program.
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