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'e-Lenders', When Thieves Compete You Lose

By
Real Estate Technology with BoomTown

 

There is an army of foot soldiers on the other side of these nice web façades banking on your ignorance. DiTech, Lending Tree, e-Loan, Quicken, and a slew of other 'e-Lenders' have created convienient web-sites to exploit and facilitate the deceptive nature and huge revenue streams of the mortgage industry.

Selling inflated rates that pay huge premiums at the expense of the consumer is still the name of the game and these guys are doing it more efficiently than ever.

More...E-lenders are likely to be much more expensive than a local mortgage brokerage or bank. Most of them are mortgage bankers (also called Direct Lenders), who have the very special privilege of not being required to disclose all fees associated with obtaining a mortgage. This is more than just opinion...click this comparison between DiTech and Wholesale Direct Rates.

The problem doesn't end with the e-lenders, their model is fostered by 'spider-web' - information aggregation (IA) sites like Bankrate.com and Lending Tree, which amount to little more than advertising platforms with a catchy URL and an interface that offers some generalistic industry information and remedial finance tools. Just about any broker or banker may advertise on or through an IA, thus making the site no more reliable than the paying broker/banker on the other side. Visiting any of these sites in hopes of researching accurate mortgage rate and program information is the absolutely futile equivalent of rate shopping through the phone book. Finding an honest and transparent broker or banker through an IA is analogous to playing Reverse Russian Roulette; 5 bullets, 1 empty chamber.

'Their' perception is your reality....Look past the message, through to the entity that's providing it. What's their incentive? Change your perception and 'their' reality!

 **Zillow has even recently added a Finance Tab which is a patch link to these 'misinformation' sites. Although we love Zillow, affiliation with such advertisement services defeats their message of 'helping people make smarter real estate decisions'.


Jeff Corbett
BoomTown - Charleston, SC

Wow...comments coming in faster than I can respond!

 Yes, Brian, you are pretty close...shoot me an email and I can give you the 'Full Monty'....xbroker@thexbroker.com.

Oct 12, 2006 10:10 AM
Jacqulyn Richey
Prominent Realty Group - Las Vegas, NV
Las Vegas Real Estate
Great post Jeff. People are under such misconceptions about those companies.  One of Jacqui's clients had a loan from DiTech......it almost cost them their house. They didn't provide the loan and she went out of contract.....Thankfully they went to the lender she had recommended in the first place and they were able to get her financed...for a lower rate to boot. Ties in my post Why having a trusted lender is a must. Charles
Oct 12, 2006 10:23 AM
Matt Heaton
Timu Corp - CEO, ActiveRain - Co-founder - Bothell, WA
Jeff, welcome to ActiveRain.  Took a read through your posts you have made since joining two days ago, and there was some interesting stuff there.
Oct 12, 2006 10:40 AM
Rich Jacobson
Fathom Realty West Sound - Poulsbo, WA
Your Kitsap County WA Real Estate Broker

I don't love Zillow...

Rich Jacobson, www.KitsapLife.com

 

Oct 12, 2006 10:54 AM
Ken Smith
Suburban House Hunters - Arlington Heights, IL

Well sense you decided to go back to making this public you could just remove the live links to the sites and just list them as bankrate.com and lendingtree.com.

BTW, the chances of this post rating in for a term that would see any traffic for terms that will effect any of the e-lenders is next to none. Those are some very tuff terms that one little post from a blog will not be able to rate for. 

Oct 12, 2006 11:22 AM
Carl Guild
Carl Guild & Associates - East Hampton, CT
Central Connecticut Real Estate
great post Jeff - Also loved reading about the Roots of the X Broker. I will look forward to future posts!
Oct 12, 2006 11:25 AM
Geri Sonkin
Douglas Elliman Real Estate 516-457-7103 - Merrick, NY
Long Island Real Estate & Staging Expert
I've been in the business of selling real estate for twenty years and you taught me a worthwhile lesson today.  Thanks!
Oct 12, 2006 11:45 AM
Geordie Romer
Windermere Real Estate / NCW - Leavenworth, WA
Serving Leavenworth, Lake Wenatchee, and Plain
I agree with your warning about these lenders. In my market, Leavenworth Washington I tell all my buyers that we need to work with ..
A. Someone local who we can sit down and talk with if a problem arises.
or
B. Someone they have done business with before.
I sell a large number of homes to vacation buyers. If they have a trusted mortgage provider, why fix something that's not broken.
Oct 12, 2006 12:05 PM
Derek and Mariana Wagner
The Artisan Group- Keller Williams Premier Realty - Colorado Springs, CO
The Artisan Group - Colorado Springs REALTORS®
I have a hard time trusting a lender that I can't sit across from at a closing table...
Oct 12, 2006 02:39 PM
Jason Price
Mortgage Financial Group, Inc (NMLS 219650) - Tavares, FL
The Mortgage Rider

Jeff,

I have never understood why people would rather do business with someone over the phone or internet when it comes to financing the most important thing you will ever own.  I can honestly say that when it comes to my clients, I make every effort to meet them face to face for the application, keep them up to date on a regular basis, and show up for the closing.

These large firms cannot promise that kind of attention.  Plus, I am a small business.  I don't need all the thrills of having a big office.  The bigger and more extravagent also means the more expensive.  For those guys to continue paying for the high rise office, the media attention, the marketing, etc, someone has to pay for it.  The sad thing is that it is John Smith down the street or Sally Jones in the next town over.  Smaller companies have the edge of giving their clients a much cheaper loan.  We need to go back to our grassroots and support the local mom and pop businesses.  They know how to treat people right.  Big business has never cared for the person, just their money.

Oct 12, 2006 02:57 PM
Lauren Corna
Archway Realty, LLC - Southlake, TX
Broker

Great Blog !!  I can't understand how anyone would want to get a loan online.  It's insane...

I actually thought that a lot of the online mortgage companies are actually "Lead Generators." 

 

Oct 12, 2006 03:02 PM
Don Fabrizio-Garcia
Fab Real Estate - Danbury, CT
Owner/Broker/Trainer - Fab Real Estate

Buyers don't seem to realize the supposedly "low" rates offered by the online lenders are often just part of the sales pitch.  In my experience, the low rates usually increase by the time of closing, and the closing costs are outrageously high.  But, these lenders know that once you get to closing, the buyers is kind of stuck, or they may lose the house and their deposit.  I strongly recommend my clients use a local lender.  Not an online lead aggregator that sells their loan and information to the highest bidder.  I believe it will save them time and money in the end.

Oct 13, 2006 12:51 AM
Michael Roberts
Real Estate Professionals of Glynn - Saint Simons Island, GA
It Really is the same old issue....Greed on the part of the vendor as well as the consumer and laziness on the part of the consumer.  Add them together and someone is going to very happy and someone is going to be toast.
Oct 13, 2006 01:03 AM
Leo Namiot - LeoLends.com
Canopy Mortgage - Leo Namiot - Saint Augustine, FL
More than just great rates
Great article and information... These types of lenders give us honest ones a bad name, my company(wells fargo) has a company policy and cap on ysp, we are loan officers can not exceed the set policy which is not very much, there are way too many hit and run lo's in this business.
Oct 13, 2006 01:03 AM
Joe Sampson
Exit Realty Experts - Saint Augustine, FL
Really good stuff untill the "I love Zillow" part. :) Zillow is just SO far off in some cases and I have had a buyer who already put a contract on a home call me upset because Zillow said it wasn't worth that much. Sheesh!
Oct 13, 2006 01:21 AM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Coldwell Banker Realty
Without even considering the pricing issues, I can track 90% of closing delays to these e-lenders - apparently they don't quite get it when it comes to time is of the essence.
Oct 13, 2006 02:19 AM
Susan Trombley
Trombley Real Estate - Wake Forest, NC
Broker/Realtor, Raleigh, Cary, Wake Forest, Youngs

Jeff,

Awesome, where else would you find a better put together blog and the truth.

Thanks for helping us all understand what is going on in the mortgage world.

Oct 13, 2006 02:45 AM
Jeff Corbett
BoomTown - Charleston, SC

Zillow...I 'love' their vision (and proprietary search bot/crawler) to aggregate property data for anyone to use free of charge...maybe admire is a more appropriate term....Their values are, in most cases, 'way-off'.  Hoping this improves as they add more and better resources to mine their data from. At the very least the property tax information available provides a quick and centralized resource for typically fragmented info.  I think Zillow has much bigger plans up their sleeve, but will keep my thoughts for now...Was very disappointed to see them 'fall' to the big $$ paid by Bankrate and Lending Tree to advertise on their site, knowing the underpinnings of these mis-lead-ing info aggregators.   I guess they gotta pay the bills :)

Thanks all for the comments, you have inspired some new post topics for me!

 
Oct 13, 2006 04:24 AM
Home Design
Alpharetta, GA
Home Design and Real Estate

Those agent connect services are the biggest jokes.  I believe there will be a backlash on them. 

Woodstock Real Estate

Oct 13, 2006 06:55 AM
Ginger S
Wilkinson & Associates, Wilmington NC - Wilmington, NC
Wilmington NC Real Estate & Relocation~
We always encourage our clients to use a local lender. E lenders are a nightmare!
Oct 13, 2006 08:00 AM