Handling demanding clients

Get your broker involved right away. It looks like you could be in a potentially sticky situation.

Andrei is right a meeting in the office w/ your MB will sometimes clear up these issues. Remember to Seek first to understand what is causing the issue

Hi, Richard!

Since you're representing both sides and one of them "can't understand what is going on", you might want to get your broker involved, or another agent to represent one of them, or suggest that this client consult a lawyer.

Best of luck to you--it sounds like you have your hands full.

 

Richard:

Ditto.  I agree with Yolanda, Paul and Andrei. Try not to lose your cool.  Its so easy to do when someone starts questioning your integrity.  

Hi Richard. This is just one of the many possible perils of "Dual Agency". I don't know if the Seller is truly demanding or just really uncomfortable with you handling both ends of the transaction. I do hope proper disclosure was made to both the seller and buyer, and both seller and buyer agreed to dual agency representation.

As a broker, I agree with Andrei, get your broker involved. Maybe your broker can designate another agent, in the office, to represent the buyer or the seller. And workout a form of compensation between you and the designated agent. The seller maybe more comfortable with that. And the buyer maybe too for that matter. It's always better to profit less and KEEP a Good reputation, than to profit more and LOSE reputation. Good luck...I'm curious to know how this turns out.

Derrick

Sounds like a sticky situation for sure. I have never been involved with both sides of a transaction. This sounds like a reason to not. Good luck, sir!

Dual agency is sometimes a walk on a tight rope. A little slip to either side and down you go. I would definitely get your Broker involved right away to help explain things. A designated agent is the next step and sometimes really helps to eliminate the questions about integrity.
Remember that this isn't the end of the world, even though it'll feel like it sometimes. I wish you the best in dealing with this.

In the state of Texas, we cannot have dual agency unless both parties sign an agreement indicating they realize that the agent is representing both sides.  We do not have dual agency in our office at all.  If we have this type of situation, we have another agent take over the buyer or seller to represent that party.  We also have a intermediary document that is signed showing that another agent will be representing them.  The agent that is the intermediary gets a small percentage of the commission that the broker pays from the broker proceeds.  We as agents to do not have to pay the other agent.  Usually the intermediary gets about $150 - $250.  This isn't too bad considering as the intermediary there isn't a whole lot that we have to do.  We draw up the contract for the buyer (if that is who we are representing) and then help them get the best deal we can.  We go to the closing with them and help them out with any questions.  So far, we have had great success with this.  All the parties seem to be happy that they have someone representing them and looking after their interests.  You may want to see if this can be something that is done in your office.

I would refer your buyer to another agent in the office.  Work out a referal arrangement.

This could cost you losts of referrals from the seller if he/she feels you are not being even-handed.  Which is why I would always hand off a buyer to a co-worker.  I've worked too hard to get the listing, then get it to the point where it sells.

Keith