Bank of America Customer Service is horrible. I am so frustrated today. I have been working several Roanoke VA Short Sale files with Bank of America for over 4 months now and Bank of America is still playing it's game. If any Roanoke VA home owner wants to know who to thank for their property value falling, if any Roanoke home owner wants to know why they are being foreclosed on, there is a good chance that Bank of America Customer Service has something to do with it.
Bank of America bought Countrywide and they are now servicing all of Taylor Bean & Whittaker's old loans. Bank of America is 100% incapable of servicing the business that they currently have. I would urge any Roanoke VA resident to not bank with Bank of America at least until they can learn to handle the business that they already have.
To say I am frustrated is putting it lightly.
Century 21 Birchwood Realty, Inc. - Cape Coral, FL
Cape Coral & SW Florida
I feel your pain Damon, its the same here in Florida. I was told they were going the streamline their Short Sale Program but so far there is no improvement that I can see.
Apr 27, 2010 01:19 PM
Damon Gettier & Associates, REALTORS- Roanoke Va Short Sale Expert - Roanoke, VA
Broker/Owner ABRM, GRI, CDPE
My Negotiater only corresponds every 30 days and asks for the exact same thing every 30 days and I send it within an hour every time and she never responds back. Her voicemail says she will return calls within 48 hours and I have not had a return call in 4 months.
Her superisor was no better. He was replaced and his replacement is not any better. They have not returned a SINGLE email or phone call in 4 months.
Apr 27, 2010 02:12 PM
Rainmaker
355,553
355,553
Damon Gettier
Broker/Owner ABRM, GRI, CDPE
Real Estate Resources
Recent Posts
Home Buying
over 10 years ago
Home Buying
over 10 years ago
Home Buying
over 10 years ago
Comments(2)