After last weeks blog on e-mail and risk management and the numerous comments, I went on a quest!

By
Real Estate Broker/Owner with Respect Realty LLC 200311024

Last week's blog, E-mail and risk management, brought up some comments that stated not only do they log their e-mails, as I suggested in last weeks blogs, but they also do the same with their phone conversations.

During those comments, I admitted I could do a better job logging my phone conversations. Since, most of the time I am talking on the cell phone while driving down the road, writing notes down about the conversation could be very dangerous. But, then remembering to write them down when I get to my next destination is almost impossible.

Well, I looked into it and my phone the Cingular 8125 has a feature that if I hit the record button while on the phone, it will record the entire phone conversation as a .wmf (Windows Media File) that I can put in a folder with all the e-mails I have been saving.

So thanks to all your wonderful comments last week, I'm lowering my risk even more.

 

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Topic:
Real Estate Best Practices
Groups:
Gadgets, Tools, & Extras
Tags:
technology
email
coaching
recording
phone
mentoring
file
risk management
todd clark
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Rainmaker
78,228
Loretta Buckner
Real World Properties, Inc.| Your Real Estate Consultant for Life - Palm Harbor, FL
Your GREEN Real Estate Consultant For Life!
wow--it's a shame to have to go to such lengths to keep a cya file, but great info!  It just occurred to me where I got my own excessively anal documentation habits--from working as a bureaucrat!  now, how do I figure out how to use the record on my RAZR?  I haven't even figured out how to use voice commands on my bluetooth...
Sep 11, 2007 09:34 PM #1
Rainer
340,657
Kris Wales
Keller Williams Realty - Lakeside Market Center - Macomb, MI
Real Estate Blog & Homes for Sale search site, Macomb County MI
Todd, I think each state has its own privacy rules when it comes to recording conversations.  It's a great idea you have, but I would caution people to do a search regarding their states laws.
Sep 11, 2007 09:43 PM #2
Rainmaker
3,912,533
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel
I believe  it is illegal to record conversations without permission. I may not be correct, but it may not hold up in court either. Check with an attorney.
Sep 11, 2007 10:51 PM #3
Ambassador
1,502,634
Renée Donohue
Savvy Home Strategies Realty, LLC-REALTOR®-Estate-Probate - Las Vegas, NV
Las Vegas Real Estate Broker - www.urLVhome.com
My Nokia E62 has a recording feature also.  I simply ask permission if it is OK to record the phone call, start recording and ask again so I can get all the information.  Technology is so easy these days!
Sep 12, 2007 01:10 AM #4
Ambassador
2,067,047
Respect Realty LLC
Respect Realty LLC - Milwaukie, OR
Brokers - Oregon / SW Washington Real Estate

Loretta, I wish I could tell you how to do it on your phone...Sorry

Kris - Good point...I'm lucky in my state, only one party has to know of the recording and that one party could be me.

Gita - You are correct in some states, But in mine it is ok to do so without the other party knowing.

Renee - I do love the technology that is now out there, it can save our careers.

 

Sep 12, 2007 01:44 AM #5
Rainer
11,506
Nicole Garner
Not Available - Tigard, OR

Thanks for the great information. It is really important to keep our risk as low as possible.

Nicole 

Sep 12, 2007 02:30 AM #6
Rainer
202,960
Mary Warren
Las Vegas, NV
Nice feature!  I like make calls to realtors, clients, etc using my cell phone because it's easy to get a log of when those calls were made and how long they took.  I can then submit that log with other pertinent info to back up my case if necessary.  I also type notes on specific conversations at the end of the day.
Sep 12, 2007 02:38 AM #7
Rainer
39,876
Rick Grand
nowhere - Eugene, OR
that is a great tool. I really need to focus on keeping track of phone calls and emails a little better as well.
Sep 12, 2007 03:28 AM #8
Rainmaker
334,518
Jeff R. Geoghan
Coldwell Banker Residential Brokerage - Lancaster, PA
REALTOR, Marketing Manager
Didn't know that a cell phone could do that.  Some conversations should absolutely be recorded - your broker will thank you later!
Sep 13, 2007 09:18 AM #9
Rainmaker
336,983
Thesa Chambers
Fred Real Estate Group - Bend, OR
Principal Broker - Licensed in Oregon

Todd - as seen on Dr. Phil (grin) in Oregon only one side of the conversation has to approve the conversation being recorded - so you are good for doing this.... however - other states do have different laws regarding this - for any of you that watch Dr. Phil when they busted the ring that was impersonating the Dr. Phil show they came to Oregon to make the calls and such so that they could legally record them without the knowledge of the offending parties. 

 

Sep 14, 2007 04:56 AM #10
Ambassador
2,067,047
Respect Realty LLC
Respect Realty LLC - Milwaukie, OR
Brokers - Oregon / SW Washington Real Estate

Nichole - Everyday our risk seems to get higher and higher and less we take or the more we try to protect ourselves the better.

Mary - I never thought about looking at the phone logs. That is a good idea!

Rick - The e-mails are easy, I've had a harder time with the phone calls. But, now it is a lot easier.

Jeff - My broker, try my lawyer!

Thesa - Dr. Phil...Is that the day the air got a little warmer around her? - lol

Sep 14, 2007 05:17 PM #11
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