Changing what goes wrong into something that turns out alright is what we, as agents, are expected to do. We resolve many conflicts which arise in the course of our everyday real estate activities and thank goodness for that. If we didn't the expertise to do that, and there wasn't the need, we would all be unemployed.
When something goes wrong and it's outside of our skill set to repair we may feel overly frustrated. Like I felt this morning realizing my somewhat schizophrenic modem/router decided to turn in the keys and claimed to be too old to work any longer.
Oh, that's bad.
No, not really. I knew it was going and had made up my mind just to head off to office depot, buy a new router and plug it in.
That's good.
No. It turns out that the tech at Office Depot suggested it wasn't the router part of the device, it was the modem side that was failing.But they don't sell what I needed.
Aw, that's too bad.
I agree. I had called Qwest DSL a few months ago and the guy there told me that my modem was owned by me and that they wouldn't replace it. That's bad.
But it kept working as long as I would reset it a time or two each day.
That's good.
So I called Qwest (which just got bought by CenturyLink) and started the automated phone run around.
That's too bad.
After a while I remembered to just say "Representative" and a few minutes latter I was connected to a person.
That's good.
Joe ran me through a series of checks and waits to confirm that I had a bad modem.
That's bad.
No, because Joe told me I had a legacy modem and a relacement would be sent my way.
That's good.
It may have only take twenty more minutes for Joe to fill out the order and so forth, and while he was waiting he suggested that I might want to talk to someone in sales about an upgrade to a higher speed connection.
OOh. That sounds bad.
I thought so too, so I went and put on my extra heavy high denfense sweater and prepared my self for the opportunity to bundle with Qwest.
Ah. To be prepared is good.
Lisa told me that with my new PK 5000 modem and the system available in my zip code, she could take me from 1.5 mbs to 7 mps.
I know that the bad news is, that when things get better they cost something extra so I said that thing were fast enough around here right now.
Then Lisa added that by taking the upgrade my monthly cost would go down $5.00 per month.
Now that's good. I signed up and the new modem will arrive tomorrow and the higher speed will be in place Monday. If that doesn't beat all, I get one month free from Qwest.
Sweet.
My thanks goes out to Qwest for this one.
I'm wondering about the red X in the Internet icon in the system tray. Does anyone know what that is?
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