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Knock and Show - I Tried to Show Your House But Your Tenants Made it Impossible

By
Real Estate Broker/Owner with MoonDancer Realty, Dillsboro,NC NC# 218097

 

To say I was scared is an exaggeration. 

Do Not EnterTo all sellers of tenant occupied properties, you should know I tried to show your house but your tenants made it impossible. The showing instructions were 24 hour advance notice, knock and show. 

I’d shown seven houses near downtown Waynesville. One property had tenants who would be notified and leave the house unlocked. I called the agency to verify and was told there hadn't been a return call from the tenants but not to worry. Just knock first. 

We pulled up at the appointed time, my clients waited in the car until I could speak with any tenants who might be there.

There was a car in the driveway so I knocked loudly several times. Finally, I opened the door and called inside. The young man standing right inside the door startled the daylights out of me. I explained who I was and why I was there. He claimed he was visiting his brother and would call him to make sure it was okay to let me in. I offered the Real Estate office number, he declined. He had his cell phone in his hand but couldn't find his brother's number!?!?. He just stood there.

Minutes later, a woman pulled up in her SUV blocking my car in. Feigning no knowledge of the appointment, she said she was calling the landlord to find out what was going on.

This environment was hostile, so we decided to forego seeing this house. I couldn't easily pull my car out because of the SUV. The tenants sat on the front porch staring. My client tried guiding me out of the carport so we wouldn't scrape the SUV. Finally, the woman moved her car. As I pulled out another young man was pulling up to the house. I proceeded to the next showing a few streets away. As we pulled into the next house I noticed the young man from the previous house had followed us! He got out of his car and demanded to know who I was. I offered the real estate company‘s number and told him they’d been leaving messages for the past 24 hours.

Who knows how this showing might have turned out, but the thrill was gone. It doesn't matter if these tenants had been getting the calls or not. They were sullen, uncooperative and unfriendly.

Western North Carolina is safe for real estate agents. I've never felt insecure while doing my job and it takes a lot to unnerve me. This young man tailing us to another showing felt uncomfortable. I've told the listing agency so they could inform their seller of the events.

If my clients would like to see the house on Monday, this will be the first time I’ll have ever asked a listing agent to meet me for a showing. I’ll also insist the tenants not be present.

I wasn't scared, but I’ll never approach another house comfortably with showing instructions of "Knock and Show".

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Mimi Foster
Falcon Property Company - Colorado Springs, CO
Voted Colorado Springs Best Realtor

So sorry that happened to you.  I had a similar experience not too long ago, but with the SELLER! 

Sep 22, 2011 03:23 PM
Brenda Whitman, Live in Laramie Real Estate
Live in Laramie Real Estate, Laramie, Wyoming - Laramie, WY
Broker/Co-Owner, Laramie, Wyoming

I hate when the instructions say "Knock loudly then go in".  After hearing your story I think I'll pass or call the listing agent on homes with those instructions.... definitley unnerving!

Sep 22, 2011 03:41 PM
Mona Gersky
MoonDancer Realty, Dillsboro,NC - Sylva, NC
GRI,IMSD-Taking the mystery out of real estate.

Hi Mike, that's the oddest thing. I usually park where I know I will get out.  I'll take your advice and always try to be on the street. Thanks.

Hello Ellie,  the behavior of the tenants did sort of taint anything that the property had going for it.  I wasn't scared as much as creeped out...and sort of pissed!

Sep 22, 2011 03:46 PM
Mona Gersky
MoonDancer Realty, Dillsboro,NC - Sylva, NC
GRI,IMSD-Taking the mystery out of real estate.

Hello Joanne, Mike has given good advice.  Eight years in real estate and I've never had this kind of experience.

Hi Andrea, I got chills reading your comment.

Tammy, lol.  After Leslie, you'd be my first choice for riding shotgun.

Hey Gloria,  definitely a scary story from you.

Sep 22, 2011 03:49 PM
Marchel Peterson
Results Realty - Spring, TX
Spring TX Real Estate E-Pro

Mona, I have had those instructions only a few times but after your experience I will be on the lookout when I get those instructions.

Sep 22, 2011 03:51 PM
Bill & Cyndi Daves
Hiawassee, Young Harris, Blairsville, Hayesville, Murphy and Beyond! - Hiawassee, GA
TeamDAVES - Your REALTORS In the GA/NC Mountains!

Mona -  Wow that's not good at all.  I agree with Mike park where you can get out and not be blocked in.  I totally understand how hard that is where we live though!!!  I am amazed at agents who will be so casual and say "oh just knock and go in" without having spoken with the tenants first.  We are in a rental ourselves and, if someone walked in on me, they'd be looking down the not so friendly end of a barrel!  I'm just sayin.....

Sep 22, 2011 03:58 PM
Mona Gersky
MoonDancer Realty, Dillsboro,NC - Sylva, NC
GRI,IMSD-Taking the mystery out of real estate.

Hi Larry, bizarre is a great way to explain it. Freakiest thing I've had happen in real estate.

Hello Jon,  I'd never heard it before but I do always try to park so that I can just pull straight out.  In our area, it is unusual to be able to park on the street.  Our driveways can be very long.  Even mine is probably 1000 feet long!

Hi Mimi, we must live in a bubble here.  I truly have never heard of anyone having this kind of experience.  Guess I'm special?

You and me both Brenda.  No more knock and show for me!

Sep 22, 2011 04:03 PM
Mona Gersky
MoonDancer Realty, Dillsboro,NC - Sylva, NC
GRI,IMSD-Taking the mystery out of real estate.

Hi Marchel, this is exactly why I posted the article so that everyone's antenae would quiver with instructions like that.

Hey Cyndi, I know you know what I mean.  Sometimes we can't even see the street from the house...plus it's usually an uphill climb to get there!

Sep 22, 2011 04:05 PM
Kasey & John Boles
Jon Gosche Real Estate, LLC - BoiseMeridianRealEstate.com - Boise, ID
Boise & Meridian, ID Ada/Canyon/Gem/Boise Counties

It's tough with tenants.  We've had some bad experiences lately as the listing agents - tenants that we met and actually spoke with and went over everything with and they seemed very nice and cooperative, until we started getting calls from agents with how they were really responding.  Tenants don't have the motivation to want to have their lives interrupted, so sometimes it's hard.  That's weird that he followed you.  Maybe he never did get the messages and so he was concerned with who you were, some stranger trying to get into his house? -Kasey

Sep 22, 2011 06:44 PM
Deb Brooks
Brooks Prime Properties Wichita Falls Texas - Wichita Falls, TX

Mona, this was very scary! It sounds to me like they may be being evicted or very far behind on rent? Bringing in the whole fam damily and so forth.

I am extremely interested to find out what the Leasing Svs has to say about this. It does sound threatening!

I am happy you got out of there unscathed!

FEATURED:

 

Sep 22, 2011 09:49 PM
Marco Giancola
Beachfront Realty - Miami Beach, FL
Realtor (305)608-1922, Miami Beach Florida

The "just knock first" is usually a bad sign. No need to ever put yourself in harms way. I have been greeted by many a pitbull!

Sep 22, 2011 11:13 PM
Peter Preston-Thomas
Real Ottawa - Kanata, ON

I'm glad it turned out OK.  It seems wise to have had your clients wait in the car.  And, of course, I like Mike's tip on parking in the street.  That's one to add to the standard Realtor safety lists if it isn't already on.

Sep 23, 2011 12:57 AM
Mona Gersky
MoonDancer Realty, Dillsboro,NC - Sylva, NC
GRI,IMSD-Taking the mystery out of real estate.

Hi Kasey, it was weird...and unnecessary.  I don't exactly look like a gangbanger, I wasn't a threatening figure (although imposing ;-D) and it is after all...Waynesville, NC!  If he really didn't understand what was going on, he should have just called his uncle.  He even admitted he knew the house was for sale!

Hi Deb, thanks for the feature. I emailed the agency just before leaving last night and I'll be sure to bring everyone up to date.

Hello Marco, no pitbulls so far for me, but there have been a couple of occasions of sights I'll never be able to burn from my memory...like the ratty negligee clad item with the nasty hair and cigarette dangling from her lips person...I guarantee that visual will stick with you for a while!  I just remembered, that was another renter.

Hello Peter, I always have the clients wait if the house isn't advertised as vacant.  The last time I let them come with me to the door was the ratty negligee bombshell!

Sep 23, 2011 01:18 AM
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning again Mona. My first response was, who needs this? This house won't sell, and I wouldn't want anything to do with it. Had I been boxed in like you were I would have called the police. I suspect the listing agent knew this story but choose to ignore it hoping some investor would go forward anyway. Glad you're safe.

Sep 23, 2011 02:37 AM
Mona Gersky
MoonDancer Realty, Dillsboro,NC - Sylva, NC
GRI,IMSD-Taking the mystery out of real estate.

Hi Sheila,  If I had been by myself, it probably would have been different.  I didn't feel in danger at all, mostly very irritated and creeped out.  Thanks for the concern though.  And yes, who needs this?

Sep 23, 2011 03:33 AM
Elizabeth Weintraub Sacramento Broker
Elizabeth Anne Weintraub, Broker - Sacramento, CA
Put 40 years of experience to work for you

And sellers ask me if they should leave tenants in the property. My answer is NO. Get them out of the property. Many agents don't even bother to show tenant-occupied homes. Half the time the tenants will make an appointment and then not be home when an agent and buyer come by. Total waste of time. This is not to say that all tenants are uncooperative but my experience has been many do not want to cooperate. Why should they? There's nothing in it for them, and they're about to be displaced by an owner occupant. Glad you were OK.

Sep 23, 2011 03:51 AM
Mona Gersky
MoonDancer Realty, Dillsboro,NC - Sylva, NC
GRI,IMSD-Taking the mystery out of real estate.

Thanks Elizabeth.  Having tenants rarely works out well for showing.  You are right, either they have no incentive to work with the showing agent...or the Property Manager has no incentive.

Sep 23, 2011 03:18 PM
Gayle Rich-Boxman Fishhawk Lake Real Estate
John L Scott Market Center - Birkenfeld, OR
"Your Local Expert!" 503-739-3843

Mona, just reading this after notification of a sexual predator in southern Oregon definitely raises red flags about how safe we are in this business as-of-late. I wrote a post today about showing who this guy is (in our state) and his MO, but you have a completely different scenario going. Hostile-- and thank God you handled it professionally and that the buyers didn't get totally freaked out.

Yikes. Glad you're okay, but isn't it a bummer that it gives you pause for other real estate ventures that are in this category?

Sep 24, 2011 06:53 PM
Sheila Newton Team Anderson & Greenville SC
Berkshire Hathaway HomeServices - C. Dan Joyner - Anderson, SC
Selling the Upstate since 1989

I have never had that happen thankfully.. wow... I don't like the "knock and show" instructions either... in fact, i don't like tenant occupied properties period!

Sep 24, 2011 07:40 PM
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May 31, 2012 06:20 AM
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