Always Communicate the Next Step!
The Continuing Saga from the Series:
"The Dentist Diaries"
I couldn't wait. The on-line website had glamorized this dentist as the only one within two hundred miles who could accomplish what I wanted - the "Six Month Smile". He would have a specialized plan. Just for me. But I was to be sorely disappointed.
The “plan” the dentist put together for me was a print-out from a computer, that even as I read it for the 10th time, I had NO IDEA of what he is planning to do and when (or how?!?) I just knew it looked like it would cost a fortune and maybe some pain!
The “dentistese” (or his lingo) was totally foreign to me.Worse yet, no one bothered to “translate” or communicate this informatiomn to me. I had no idea of where we were in the process or what the next step would be.
As I left the dental office, I wondered how many times as mortgage professionals we do the same thing. We communicate with our clients in language such as“DTI” (debt to income) or make comments such as“….have to run through DU to obtain and approve/eligible….” –and our clients are left wondering “What????”
A lesson to me - We should be careful to communicate to our clients in a language they understand - not in our mortgagese that we speak to each other every day.
Each time contact is made with a client, it is always a best practice, and does not take very much extra time or effort, for that communication to include information about what is coming next in the process. It goes a long way in relieving stress when the clients know what is going to happen next!
I know it would have made ME feel better in the dentist chair!
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