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HOW COME THE PUBLIC DOESN'T UNDERSTAND ME?

By
Real Estate Agent with Sound Realty

Practically every article written,

...every talk show in existence,

...every conversation that is agent to agent,

laments the fact that the public sees us in a different light than we see ourselves. 

How can this be?

Don't they know what we go through to be the great agent we see ourselves as? What?  You say you passed a test and have meetings and talk to other people in fields associated with ours? You do continuing ed classes to keep up and current? You say nice things to everyone you meet, and always help without thought of compensation? And you still can't figure out why we are held in such low esteem?

The primary answer is so simple.....we as professionals have devalued our business and have mis-spoken in the positive for so long, that the public has given up trying to figure us out.

They need our experience; not our "niceness".

They want the truth, not a parrot telling them what we think they ought to hear, or worse yet...what we need to say to get them to buy.

Some of my own agents get this and some still struggle with putting on a happy face for all to see. "If they like me, they will trust me". This is a business...a real "I get paid for what I do" business.  A business where the majority of income created is in the hands of just a small percentage of the whole.  Just like other businesses that survive and grow.

Try this for a change, as it has worked for me for many years. Keep this stuff simple and take your business seriously, and learn to not take ourselves so seriously in the process.

What do you have to lose?  You just might like who you become.

Kim Harris
Sound Realty - Kirkland, WA
Designated Broker/Owner/Sound Realty

              Robert,

              The problem is that a good percentage of agents in this country never learned to be a business person in the first place.  Working as you do in property management will, as is said, separate the men from the boys rather quickly.  Smiling is OK, as long as it is backed up with talent and experience. Thanks for stopping by.

Mar 24, 2008 10:43 AM
Royal Goodman
Royalty Home Solutions - Madera, CA
"We Treat You Like a King"
Kim. Well said. I read in between the lines. What I read is the ol 80/20 rule first. 20% of the people do 80% of the work. If we at AR are the well rounded 20%, then we got it made. I also read that you can not be friends and have them as clients to an extent. I update the clients 2 times a week. At times, they do not like my update, however they got the truth. Good job, Royal...
Mar 24, 2008 11:56 AM
Ravinder Pilson
Intero Real Estate Services - Santa Clarita, CA
Intero Real Estate in Santa Clarita, CA
Great post, Kim. Tell the truth, even if it's not what they were wanting to hear. They'll more than likely appreciate your honesty (in the long run at least!), and you show that you're there to help the client, not out to make a quick buck at their expense.
Mar 24, 2008 12:15 PM
Chrysti Tovani
Nick Sadek Sothebys International Realty - Sacramento, CA
Sacramento Real Estate Agent

I haven't read Lenn's article yet, it's next.  What really caught my eye is that she wrote, "I get paid for what I know, not what I do." 

I've read the responses here and can't seem to come up with anything more than what has been said.  I love this place!  It really has had a positive effect on my business and my sanity.  <g>

 

Mar 24, 2008 12:55 PM
Sarah Eubanks
Hill Valley Financial Services - Oregon City, OR
Preferred Oregon Loan Consultant & Notary Public
Kim ~  Terrific points you make here!  I particularly like the fact that we do not need to beliked.  Being true to ourselves and to our buyers (borrowers) is key.  Thanks for the thoughts...
Mar 25, 2008 02:56 AM
Kim Harris
Sound Realty - Kirkland, WA
Designated Broker/Owner/Sound Realty

           Royal,

           I'll take "respect over liked" any day of the week.  I swear I had that same shirt a good 20 years ago.  It suits you.   Updating  clients is part of our job, they may not care for the intrusion, but they do appreciate the info.   Thanks for your comment.

Mar 25, 2008 04:19 AM
Kim Harris
Sound Realty - Kirkland, WA
Designated Broker/Owner/Sound Realty

         Ravinder,  

         There will always be clients that don't care about the truth with regards to their circumstances; can't change that, but by being honest and truthful with ourselves, we can mitigate  the times we get stuck in crazy situations that we know will not pan out. A good rep in this business comes from that. 

       Thank you for your comment.

Mar 25, 2008 04:38 AM
Brenda Carus
Century 21 Zwygart Real Estate - Monroe, WI

This was a good reminder that professionalism is always valued and important.  Your line about the public needing our experience, not our niceness is too true. 

I look forward to reading more of your writing.

Mar 25, 2008 07:30 AM
Brenda Carus
Century 21 Zwygart Real Estate - Monroe, WI
Cindy, I completely agree that sometimes the best thing we can do for a listing is refuse it.  Saying no can be hard, and I have seen agents in my office struggle with overpriced listings.  It is possible to tell the truth in a tactful, professional manner.  No one wins from an overpriced listing.  It is okay to say no.
Mar 25, 2008 07:32 AM
Gerhard Ade
eXp Realty - Seattle, WA
What sets me apart, will set you apart.
Thanks, Kim. "I might not be much but that's all I think about." This applies to all people but so much more to real estate agents. Think of customers instead. And don't call them prospects.
Mar 26, 2008 01:46 AM
Kim Harris
Sound Realty - Kirkland, WA
Designated Broker/Owner/Sound Realty

        Chrystina,

        Thank you for commenting; and yes I learn something useful for my business every day, thanks to AR.  

        BTW, Great photo from 1991........

Mar 26, 2008 11:25 AM
Kim Harris
Sound Realty - Kirkland, WA
Designated Broker/Owner/Sound Realty

              Sarah,

              The only way to keep repeated business is by acting in a true professional manner at all times. Our "silly sides" have a place of course, but not when we are dealing with someone else's money.

              Thanks for your comment.

Mar 26, 2008 11:30 AM
Kim Harris
Sound Realty - Kirkland, WA
Designated Broker/Owner/Sound Realty

             Thank you Brenda for stopping by and commenting.  Like what you wrote on your bio. Says a lot about caring and putting clients needs first before our own...

            I will attempt to write on a more consistent basis....Take care......

Mar 26, 2008 11:35 AM
Kim Harris
Sound Realty - Kirkland, WA
Designated Broker/Owner/Sound Realty

           Hi Gerhard,

           Great to hear from you.   

           Customers, clients,......anything but prospect or number....I remember in the music business the public was always called "units".....a great demeaning term.

           Take care, talk to you soon....

Mar 26, 2008 11:39 AM
Todd Clark - Retired
eXp Realty LLC - Tigard, OR
Principle Broker Oregon

How about tell them the truth and they will trust you!  It is a business of trust, but you do have to earn it and sometimes being nice isn't the way to do that.

May 17, 2008 06:56 PM
Chuck Willman
Chuck Willman - Alpine, UT
NewHouseUtah.com

Kim- am I seeing something here? You have two blog posts... both of them are featured. I'd say that you're doing a great job of making the public understand you. :-)

May 18, 2008 10:07 AM
Kim Harris
Sound Realty - Kirkland, WA
Designated Broker/Owner/Sound Realty

Todd, you and I are on the same page with this topic. Life is way too short for anything else.

May 19, 2008 02:48 AM
Kim Harris
Sound Realty - Kirkland, WA
Designated Broker/Owner/Sound Realty

Thanks Chuck,  I live and work with one of the best bloggers in the world (ARDELL) so writing always seems as an afterthought to me. Have lots to say, just don't have the time. Writing doesn't flow for me, one on one does.

May 19, 2008 02:55 AM
Classic Realty Associates Brent Riethmayer and Trey Thurmond
Classic Realty Associates - College Station, TX

You are reading my mind. After 30 years, I still take every transaction seriously..but leaned long ago that hyperventilating doesn't fix as much as carefully stuudying problems and searching for practical solutions.

May 19, 2008 07:54 AM
Kim Harris
Sound Realty - Kirkland, WA
Designated Broker/Owner/Sound Realty

  Trey,   I thought I sent a comment back to you, but do not see it.....so, thanks for commenting and yes I take this business very seriously, but have learned that in the process to not take myself too seriously.

Jun 02, 2008 07:06 PM