I have always prided myself in the fact that I NEVER experienced an UN-loyal customer until now, when it meant the most. As a standard practice of going over buyer agency and disclosure, I went over everything including what to do if you find a property and I'm not there. I was taken back when I discovered through a friend that a client of mine walked into a sales office of a local development and said she wasn't working with a Realtor and signed a contract for a home (over 200k).
I was pretty PO'd to say the least, and I thought to myself....what did I do wrong?? Bad explanation, not enough follow up, unliked, said something wrong, etc.....but then it dawned on me; I did nothing wrong, I just had a buyer that had no LOYALTY! To make it worse, when I called the developments office, I got the old, "HMMMM too bad" attitude.
It's cool, I'm moving on......but hey, back to the loyalty thing. LOYALTY doesn't need to be written in a contract, it's more of an action or belief in core values.
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