service: Stop right there, I work for my client and my client only. - 09/17/07 02:13 AM
Something happend this weekend that really bugs me. I listed a home, AS-IS. The home is in good shape just needs updating. The comps in the area are good. AS-IS homes in my clients condition are flying off the market at 75k easy. Complete rehabs wanting a quick sale fly off at 125k in 2 weeks and are selling between 140k and 150k with an average "shelf life" of 60days. I made my seller well aware of this.
So I get a call from an agent/investor (who happens to know the market very well because mostly all of the comps were his flips) asking … (5 comments)

service: Why so suprised. - 07/26/07 09:31 AM
 
Customer service is number one in my eyes. Service sells more than pretty pictures painted by a hungry salesperson. I believe in delivery the best service possible and exceeding my client's needs. With that being said, I have a closing coming up. My client is relocating. She lives 2 two states away and our closing is at 9am prompt. I called her and asked if she would like for me to book her a hotel room so she would have no trouble making it to her closing the morning. She had planned on taking the bus from ny to pa as … (6 comments)

service: wouldn't it be more profitable to refer? - 05/24/07 02:39 AM
everyday i check the expired listings and i wonder....WHY AREN'T AGENTS JUST REFERRING!!! AGENT OUTSOURCING is what i call it. if i have a client that is not selling for whatever reason be it price, my inventory is so big that i can't give the appropriate attention needed to get listing sold...whatever the case may be, wouldn't it be more profitable for me to have a network of other agents to just refer the work to instead of loosing a client? isn't it better to get the referral commission then get none? i'm not understanding. maybe i'm just fairly new and … (3 comments)

service: When Your Clients Thank You - 04/25/07 01:07 PM
I think I had an experience today that made me feel more valued for my services than ever before. I went to my client's house this evening to meet the buyer's agent there. He wanted to do a final walk thru before the final walk thru with his buyer. I get there and all of my client's children are there and their grandchildren as well. My client says, "I hope you got room in your car 'cause you're gonna need it." I look over and there is the biggest thank you I've ever received. He and his wife had 6 dozen … (19 comments)

service: Why Real Estate? - 04/24/07 01:57 PM
Ya know. When I was younger, I'd say about 20 or 21 yrs. old (lol, put your calculators away, i'm still kinda young. hey didn't ya hear? 30 is the new 20!) I use to work for a bank and one of my regulars was a real estate agent. We use to have so many wonderful conversations when she came in depositing her commission checks. In our time, I came to know virtually her whole life story. For some reason, this happens alot too. Anywho, I noticed how she would always try to sway me the real estate way. She'd say, … (4 comments)