Yesterday was the day before closing on a home for my "first time home buyers" and today was the closing date which is not going to be the closing date according to Wells Fargo. They are not prepared to close because of excuses of all kinds. 3 Days ago, I asked, is there anything else you need from my clients? They said "no". Good, right? Well yesterday, they decided they want to do another appraisal and would like to close 2 weeks from now. My lovely "first time home buyers" are moving out of their home (which should have been starting today) now they will have to rush and move everything out of their rental in two days since Wells Fargo is not ready and their lease is up at the end of the month. My clients were referred to Wells Fargo for their home loan through their employment because of all the great benefits they get if they use Wells Fargo. Well the cons are more than the pros now. They have had a little over 30 days to get this loan done and they have had more excuses than I have ever heard including, snow & holiday days. Why would they not tell me they were not going to be ready sooner than yesderday, instead of upsetting my clients the day before closing. I have been involved with 4 different people there with this one small loan. This has been a very dissatisfying experience. Their short sale department has been great to work with, but this department is very disorganized. I loved it when they try to blame everyone else involved and not take blame themselves. Good thing I keep documentation to prove them wrong.
Has anyone else had a bad experience with Wells Fargo?
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