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THE QUESTION THE SELLER FORGOT TO ASK...

By
Real Estate Agent with Dunnigan, Realtors, Sacramento (916) 425-9715 CalBRE # 01188158

Sellers are very savvy these days.  They understand the essential process of interviewing Realtors and getting referrals from friends and family.  Sellers are getting better about understanding the critical decision to work with an Realtor who works and understands their neighborhood.  The message of working with a Realtor as opposed to an agent is also starting to be part of the decision making process (Realtors are held to a higher ethical standard).  They ask such questions as:

  • How long have you been selling real estate?
  • How many homes have you sold in the last year?
  • How are you going to market my home?
  • What do you believe is a fair market value of my home?
  • Do you do open houses?
  • Do you work in this neighborhood?
  • What is your commission?
  • Where do you advertise?

Here is the question that sellers forget to ask their Realtor:

  • How many of the homes you listed in the past year sold?

The reason I point this out is that this should also be a critical part of the decision making process.  Let me explain.  Let's say there is an agent that dominates a neighborhood.  This can be evidenced by the number of signs erected in the area with his/her name on them.  You would think that this translates into sales. However, when researching the actual production of this agent, it is discovered that of the 30 homes he/she had listed, 14 were either withdrawn or expired, with only one of those 14 coming back on the market and eventually selling.  This tells a story.  This Realtor either overprices the homes he/she lists or has unsatisfied clients in the end.  Either way, is this an agent a seller really wants to have representing them?  If the seller had not asked this question, they would have thought that he/she only listed and sold 17 properties.

So, next time a seller interviews a Realtor to list their home, ask for all of the information needed to make an intelligent choice...including the ratio of listed to sold homes.

Comments(70)

Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

There are agents out there that I call the "List it and forget it" agents. They want a high volume of listings, and they're glad if someone comes along to sell it for them - but they don't do any work to make it happen.

Jan 30, 2011 11:47 AM
Jirius Isaac
Isaac Real Estate &TriStar Mortgage - Kenmore, WA
Real Estate & loans in Kenmore, WA

I could not agree with youmore.  That is an important question.  Othere then that, what matters is the marketing plan & good communication with the seller and other agents. 

Jan 30, 2011 12:11 PM
Robert Slick
Beach and River Homes - Georgetown, SC
NRBA, RDCPro, Trident/CCAR MLS
Most sellers are in denial or thinking "that won't happen to my house" when they consider the fact that their home might not sell in this market. Usually they list with whoever will list at their asking price. Hope fully it's not too far off the market.
Jan 30, 2011 12:16 PM
Karen Burns
Sacramento, CA

I am curious what people think as they keep driving by the listing agent's signs...wonder if they realize the listings are overpriced or just think the economy is bad and that's why the houses don't sell. Unfortunately, I can see the potential of positive results. List the house higher than other agents will, have your name displayed on front lawns for months at a time. People think you are dominating the neighborhood, not knowing whether the listing sell or not. Like a television commercial, the agent's name is etched into the neighbor's brains and she will be called for a listing interview when they decide to sell. 

Jan 30, 2011 02:46 PM
Sharon Alters
Coldwell Banker Vanguard Realty - 904-673-2308 - Fleming Island, FL
Realtor - Homes for Sale Fleming Island FL
Paula, this is a great question and one that most sellers will not even think to ask unless we bring it up.
Jan 30, 2011 02:59 PM
Richard Bazinet /MBA, CRS, ABR
West USA Realty - Scottsdale, AZ
Phoenix Scottsdale. Sellers, Buyers & Relocations

Hi Paula, I think another great question for sellers to ask from their listing agent is if their objectives, goals and approach are compatible with the agent's style, business practices and marketing.

I expect sellers to interview me, but I also interview them to gauge their motivation, personality, compatibility and ability to work with me. The client that tells you that they want or dictate 'this' too high of a price despite knowing it does not fit in the marketplace with no sense of urgency or agenda, as "I don't have to sell if I don't have to" is not a good client candidate.

Jan 31, 2011 01:04 AM
Thomas McCombs
Century 21 HomeStar - Akron, OH

Kim (#45 above) hit the nail on the head!. She said

"do I take over priced listing - YES. For the next x number of months I will encourage them with market data to lower the price - I will pick up buyers from the marketing I do for their homes."

This goes a long way towards explaining why we see so many of what we think are overpriced listings. There is more than one reason to accept such a listing.

I believe sellers respond more to a confident attitude than they do to impressive statistics. YMMV.

Jan 31, 2011 01:26 AM
Nicole Donaghy
Re/Max Purpose Driven - Lexington, SC
Helping Families Home in Lexington and Columbia

That is a great question to ask, and I make sure that I tell my prospective sellers up front that I actually sell the homes that I list!

Jan 31, 2011 02:10 AM
Liane Thomas, Top Listing Agent
Professional Realty Services® - Corona, CA
Bringing you Home!

This is a good list for sellers to work from. I think they would be surprised to know many agents don't even know their numbers.

Jan 31, 2011 03:32 AM
Patrick Henry
PMZ - Stockton, CA
PMZ

Great points. Good things to remember and keep items handy in response to them. I believe the term I have heard of is a "listing professional", meaning one who lists properties like crazy but does not necessarily turn them into sold properties. That second part is definitely something a seller wants to accomplish.

Jan 31, 2011 07:41 AM
Gene Riemenschneider
Home Point Real Estate - Brentwood, CA
Turning Houses into Homes

People throw around a lot of numbers in this business and you can always play with the numbers to get them to say what you want.

Jan 31, 2011 09:21 AM
Christie Moore
ERA First Advantage Realty, Homes and Real Estate - Henderson, KY
Your Real Estate Lady,ERA First Henderson

Great post.  The education of our buyers and sellers is so important.

Jan 31, 2011 11:07 AM
Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Real Estate Agents - Luxury - Divorce

"understanding" is not all that difficult....having the tools, expertise, experience in marketing....can be.

Feb 01, 2011 12:57 AM
Kimo Jarrett
Cyber Properties - Huntington Beach, CA
Pro Lifestyle Solutions
Sellers want the most they can get, buyers the lowest, so enter the professional RE agent/Broker that persuades both that they got what they wanted. You can't achieve success without driving the emotion of both parties in the transaction. So, while having a marketing plan to succeed requires experience and confidence having the skill to communicate their desires into taking action is essential.
Feb 01, 2011 06:05 AM
Sandy McAlpine
RE/MAX EXECUTIVE - Cornelius, NC
Search Lake Norman Homes For Sale - Lake Norman NC

GREAT points. it's also been a very down market. I think some agents list and list and then don't worry about price reductions or seller feedback and then clients become dissatisfied in the process.

Feb 02, 2011 12:17 AM
Jason Burkholder
Weichert, Realtors - Welcome Home - Lancaster, PA
Associate Broker, Realtor, e-Pro, CMS

Great advice, if more sellers asked that forgotten question I think we would have less expired listings in the marketplace

Feb 02, 2011 02:12 AM
Debra Gould
Staging Diva / Six Elements Inc. - Toronto, ON
The Staging Diva

Paula, great advice. I'd add to your list:

  • What is the average price of your current listings?
  • How long have they been on the market?
  • How many of them have had price reductions since listing and why?

That will help you pick out the agents who "buy" their listings with an overpromise of the eventual selling price and also let you know whether they deal with listings similar to yours. I wouldn't want to list a million dollar home with an agent who rarely sells anyting over $400,00 or vice versa.

Feb 04, 2011 05:39 AM
Lynn B. Friedman CRS Atlanta, GA 404-617-6375
Atlanta Homes ODAT Realty - Love our Great City - Love our Clients! Buckhead - Midtown - Westside - Atlanta, GA
Concierge Service for Our Atlanta Sellers & Buyers

Dear Paula -

Your post is another example of why I love AR.

So much to learn from others!  And - as always - the comments add more knowledge.

Thanks -

Have a happy day -
Lynn

Feb 11, 2011 03:41 AM
Paula Swayne
Dunnigan, Realtors, Sacramento (916) 425-9715 - Sacramento, CA
Realtor-Land Park, East Sac & Curtis Park -Dunniga

Hi Lynn!
I love the rain for the same reason...I have learned so much!

Feb 11, 2011 08:31 AM
Wayne B. Pruner
Oregon First - Tigard, OR
Tigard Oregon Homes for Sale, Realtor, GRI
That is a good question. I also like to know the listing price to sales price ratio.
Feb 13, 2011 12:44 PM