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But I Represent My Client Not Yours

By
Real Estate Agent with eXp Realty

But I Represent My Client Not Yours

I'm one of those agents that believes that our work is not without empathy for the party on the other side of the transaction.  Trust me, I feel for your client and their hardship and the sad stories that come along with their situation.  But empathetic or not, I can't put the best interest of your client over the best interest of my own client.

Yes I know s/he has had a really hard time with the mortgage payments, loss of job, divorce and some loss of loved ones.  And trust me when I say, my heart goes out to the seller, but in the end, I can't put the best interest of your seller before the best interest of my buyer.

Yes, I know that the buyer is struggling with the required 3% down payment and could use the full 6% seller contribution to closing cost, but my seller is a bit stretched for cash too, hence they are already having to bring some money to the table. Believe me when I say,  I work with buyers too and I truly understand the need for seller contribution to the buyer closing cost.  But here's the deal, I represent the seller and I can't put the best interest of your buyer ahead of the best interest of my seller nor can I encourage the seller to do it either.

Look here's the deal, I don't have ice water running through my veins and I would hate to think that my existence is without empathy. But in the grand scheme of things, I can't represent my client and yours too.  If you feel the need to lay your client's sob story on me, I'll listen with a compassionate ear, in my heart, I'll feel bad for them, but in the end, my client's best interest takes priority over your clients unfortunate plight.  I know it sounds cold, but in reality, if I put the needs of your client before the needs of my clients, then I shouldn't be allowed to practice real estate because clearly I wouldn't know where to draw the line.

So bottom line is this, "but I represent my clients NOT yours."  You understand don't you?

Wayne Jackson
Lakeshore Realty 208-714-4109 - Hayden, ID
North Idaho Realtor, Serving Coeur dnullAlene and Hayden Lake

Good Post. We can only represent one person at a time.

Mar 03, 2012 01:14 AM
Lyn Sims
Schaumburg, IL
Real Estate Broker Retired

You know in the 'old days' the other agent always came to the table with a story. When fiduciary sides happened in full in IL, that stopped. There are still the people that seem to add way too much information to the negotiating like the 'old days'.  I've even been told that I negotiate 'strangely' because I just don't want to hear the background drama.  It's not my place & often times it puts their client at a disadvantage. Remember whom you work for plain & simple .....

Mar 03, 2012 01:19 AM
Peter C. Fyler
SplitRock Real Estate, LLC - Exclusive Buyer Agents - West Tisbury, MA

Confucius say man (or woman) who walk in middle of road get hit by trucks going both ways. Stay on your side of the road and observe the rules.

 

As Harley said, “I can't find empathy in the real estate statute or law.”

Mar 03, 2012 01:46 AM
Margie Kopp Sorrell
Coldwell Banker Lake Oconee Realty and Lake Country - Greensboro, GA
Lake Oconee Real Estate

I know of a few Agents who think that rules should bend for them and their clients. Blows my mind. They seem to have majorly misconstrued the meaning of the word "favor."

Mar 03, 2012 01:58 AM
Cynthia Streza
Deer Creek Village Realty, LLC - Cedaredge, CO
Real Estate Professional

Very well said!  When you are a Seller's Agent, it is our job to represent the Seller...period!  It is a tough job at times, but it is part of being a realtor!

Mar 03, 2012 02:16 AM
Susan Neal
RE/MAX Gold, Fair Oaks - Fair Oaks, CA
Fair Oaks CA & Sacramento Area Real Estate Broker
Hi Charita - there are some sad stories out there for sure but it is surprising when agents think we should try to help their client at the expense of our own. Of course I will pass on relevant info to my client, but will make it clear to them that they need not feel guilted into doing anything they don't want to do. It depends on how much the deal means to either side.
Mar 03, 2012 03:09 AM
Anonymous
Alan Grizzle

Along with selling real estate I also manage a few rentals. If you listened to all the sob storries from some of the tenants you would have to let them live there rent free for ever as well as pay the utilites for them.

Bottom line Real Estate is a business and must be treated as such. If they don't pay they don't stay.

 

Mar 03, 2012 03:32 AM
#77
Judy Orr
HomeSmart - Scottsdale, AZ
Scottsdale AZ and surrounding towns

I will listen to the sob story, the agent is doing their job by explaining why they are making a particular offer or counter-offer.  If I have a specific reason for an offer, counter-offer or concessions asked for, I will explain why.  But once the story is out they have to understand our buyer's or seller's position - they had their say, they gave their explanation and hopefully seller and buyer can come to an agreement.  If not, then someone has to move on.

Mar 03, 2012 05:35 AM
Paddy Deighan MBA JD PhD
http://www.medicalandspaconsulting.com - Vail, CO
Paddy Deighan J.D. Ph.D

Great point Charita....it is one thing to advocate for a buyer or seller but parties have to remember that their loyalty and effort lies with their client

Mar 03, 2012 10:30 AM
Charita Cadenhead
eXp Realty - Birmingham, AL
Serving Jefferson and Shelby Counties (Alabama)

Now Melissa you know that there are plenty of impractical people in this business. I too wish it wasn't so.

At all times Ranji.

Without question Susan there are certainly a fair share of those cases.

Sylvie that's a key point.  We know what it's like being on the other side.  So much so, that when we are on the other side, we should swiftly recall that the sympathy ploy is no more than an annoyance.

Sure Ellen.  Stepping back is a good thing and we need to do it for a number of reasons including how the new information can help our own client.

Mar 03, 2012 11:19 AM
Charita Cadenhead
eXp Realty - Birmingham, AL
Serving Jefferson and Shelby Counties (Alabama)

Michael I think that one of the real problems today is the lack of eye to eye or face to face contact.   So it makes it easy for some to rely those stories over the phone. Face to face discussions would quickly change their tune (even if only via their body language).

I think that many people ignore the language that needed repairs are factored into the price.  That's only my opinion (no documented proof to back it up).  Self indulging behaviors have been known to kill a deal or two. Subtle reminders (gently worded legal...) is sometimes what's needed to put the train back on the track.

Mar 03, 2012 11:26 AM
Gene Riemenschneider
Home Point Real Estate - Brentwood, CA
Turning Houses into Homes

If they need more from the seller ask for it - if the seller says no they can walk.  That is the way it is.

Mar 03, 2012 12:36 PM
Dana Hollish Hill
Hollish Hill Group, JPAR Stellar Living - Bethesda, MD
REALTOR * Broker * Coach

Great title and I agree with your post. When agents tell me all the problems their clients are having, I ofte nwonder if they will be able to make it to the table.

Mar 03, 2012 02:22 PM
Anonymous
Anonymous

You are right. Your job is to represent the seller in this case, not the buyer. If the buyer needs that much assistance, maybe they should not be buying a house.

Mar 03, 2012 08:06 PM
#84
Rachel Tipton
KingOne Properties International - Pawleys Island, SC

Absolutely Charita. It is business not personal. Agents should keep sob stories to themselves.

Mar 03, 2012 08:38 PM
Bob Miller
Keller Williams Cornerstone Realty - Ocala, FL
The Ocala Dream Team

Hi Charita, I agree and here in Florida our agency agreements require we prespsent our party first and foremost.

Mar 04, 2012 07:02 AM
Tibor I. Olah
Apex Results Realty Inc.Brokerage - Burlington, ON

You ask a seller or buyer to sign a contract to put their trust in you to do the best job you can, if you are doing any less then are you holding up your end of the deal.

Mar 05, 2012 04:44 AM
Lynn Ganster
Morris Williams Realty - Orlando, FL
P.A.

All true and always happens.  I try to help whomever I'm representing make the right decision for them in the end.  There are usually barriers both ways that often can be overcome without becoming emotional about them.  They often need to be evaluated objectively and with the clear objective of "means to an end" in mind.  It would be wonderful if sellers were always in the position to "contribute" (sounds so benign) to buyers closing costs but in the end all sellers have a bottom line, just as all buyers do.  There are lots of reasons buyers need help to purchase however sometimes buyers are in no position to purchase and seller contributions would be pointless and sellers usually ask.....if they can't afford to buy my home why are they looking at my home?  Sometimes the bottom lines are so far apart there is no way it will ever come together (assuming everyone is showing their true numbers).  Sad stories never generate more cash.  We all do what we can to make deals come together and keep the stories happy:-)!  

Mar 05, 2012 08:21 AM
Michael Murphy
Bienvenidos Real Estate - Parksville, BC

I work for my principal...end of story! We represent our clients interests everyday here in Puerto Vallarta and Bucerias Mexico where it is very important to have someone on your side looking out for your interests. Thats what we do.

Mar 05, 2012 10:10 PM
Kasey & John Boles
Jon Gosche Real Estate, LLC - BoiseMeridianRealEstate.com - Boise, ID
Boise & Meridian, ID Ada/Canyon/Gem/Boise Counties

Perfect.  Very well written and definitely right on Charita.  -Kasey

Apr 13, 2012 04:27 PM