Billing Issue and Issues Posting Blog Posts

By
Services for Real Estate Pros with ActiveRain Corp.

Recently we move to a new production and staging environment on ActiveRain as part of the transition away from our previous ownership. While the transition has gone relatively smooth, there have been some issues that have cropped up in the last three days.

We have three of our best developers looking at these issues right now, but they may have an impact on certain members (but at this point it doesn't seem that everyone is being impacted). I'll do my best to explain the issues here and give you a way to resolve them if you are someone impacted by a specific issue.

Billing Issues:

 

Charged Successfully but System Acts As If You Were Not:

Right now, there is a billing issue where our ActiveRain system does not want to recognize successful billing events. Members are being charged for their Rainmaker account, the billing is working successfully, and then the member is sent an email saying that we were unable to charge their card (and even worse) the system is removing their Rainmaker status.

Short Term Resolution:

If this has happened to you, please reply to the email you receive and let us know about the error. I can go in and manually comp your account so that your Rainmaker status remains active while we resolve the issue in the database.

 

Some Members Double Charged:

Right now we have identified 20 occurrences where a member was double charged. Some of them happened over the course of two days (billed on the 16th and then billed again on the 17th) and some happened over the course of one day (billed twice on the 17th). 

Short Term Resolution:

I have a developer letting me know about double billing occurences. I am making my way through each of these instances and voiding the duplicate charge. As long as I catch them soon enough, the transaction can be voided and it shows back as a credit on your card within 24 hours. If we are unable to catch them soon enough, the transaction has to be refunded and those refunds can take 5-7 business days to occur.

 

Blogging Issues

 

Pop Up Asking To 'Stay on Page' or 'Leave Page'

Currently, many members are experiencing a pop up window when trying to 'publish' their blog. It looks something like this:

Short Term Solution:

Make sure to hit the 'save' button prior to hitting publish. From there, when you hit 'publish', you may get this pop up box (it doesn't seem to be happening to everyone......although I could be wrong). You should be safe to go ahead and hit the 'Leave Page' option and that will actually publish the blog post and send you to the next page where you can then choose to share your post on social. 

We have identified this issue and have a fix almost tested. After that we will work to get it deployed to the production server. 

 

Issue with Blog Editor Formatting:

This one has been a little perplexing. Some members, after running into the above pop up issue, and navigating past the issue, are seeing that when their post actually publishes, the formatting seems to be all out of whack.

Short Term Solution:

Clear the cache on your browser. In almost every instance where I have come across this, the blogger is someone who constantly stays logged in to ActiveRain on their browser. We cache certain things in order to make the site perform more efficiently for our members who visit often. It's possible we are caching more than we should be, and a member who continues to come back day after day, writing many many blog posts could be picking up something in the cache that is causing the blog editor to insert some bad code in a brand new post. We have someone looking into what we cache and if there is stuff we should be flushing more regularly.

 

Blog Posts Reverting to Draft Mode after Publishing:

Some members are reporting that blog posts will revert back to draft seemingly at random after the post was originally published. Members are reporting that they publish a blog post. Then after receiving a comment, when they go back to the post, it is now sitting in draft mode.

Short Term Solution:

Go back in and make the post public again and re-publish it (PITA, I know). HOWEVER, in order for us to solve this, I need someone to send me a link to their draft post that was previously public, and then some time after receiving the first comment, the blog post was reverted to a draft. If someone is willing to let their post sit in draft for a bit while our team looks at that issue, that would be a big help.

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Re-Blogged 2 times:

Re-Blogged By Re-Blogged At
  1. TENNESSEE HOME TEAM 07/17/2015 05:12 AM
  2. Gayle Rich-Boxman Fishhawk Lake Real Estate 07/20/2015 08:43 AM
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Ambassador
429,814
Rich Cederberg
eXp Realty - Albuquerque, NM
eXp Realty Agent Albuquerque

Thanks Bob!

Jul 17, 2015 09:31 AM #27
Ambassador
1,956,718
Hannah Williams
Re/Max Eastern inc. - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-953-8818

Oh boy ActiveRain: Keeping You In The Loop!  you do have your hands full but it seems you are right on top of things and I am sure you will get things fixed . Thanks for keeping us in the loop

Jul 17, 2015 10:37 AM #28
Rainmaker
1,158,201
Sharon Lee
Sharon Lee's Virtual Assistance - Jonesborough, TN
Retired and loving life

The only one of these issues I have had is the one asking me if I want to leave the page when I publish a blog. I did hit the save button and then left the page and it published it fine.

Jul 17, 2015 11:02 AM #29
Rainmaker
2,750,784
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

It looks like font on home page is larger. Yay.  Much easier to read.  Actually the font size on my comment looks larger, too. Thx.

Jul 17, 2015 11:41 AM #30
Ambassador
891,867
Janna Scharf
Keller Williams Realty Coeur d'Alene - Coeur d'Alene, ID
Coeur d'Alene Idaho Real Estate Expert

Thanks for answering the question I didn't ask. I figured you'd get the bugs out eventually.

Jul 17, 2015 12:24 PM #31
Rainmaker
3,961,712
Dorie Dillard CRS GRI ABR
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Thank you for the update..I have had quite a time trying to publish and when it finally gets published the post is all out of whack!! I'm getting the leave the page issue..I gave up today..too much to do to play around with it..hoping you get it fixed real soon!

Jul 17, 2015 12:26 PM #32
Rainmaker
1,561,813
Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

This is exactly what the Clintons did when they left the White House -- trashed it!  (Or, so the urban legend goes ).  Maybe ZiT did the same thing.   LMAO!  

Jul 17, 2015 12:39 PM #33
Ambassador
4,306,997
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

ActiveRain: Keeping You In The Loop! - in fact I was about to post a question to Q&A about pop up! 

Thanks for keeping us in loop....

Jul 17, 2015 01:07 PM #34
Rainmaker
1,317,757
Joan Whitebook
BHG The Masiello Group - Nashua, NH
Consumer Focused Real Estate Services

Thanks for the update.  Glad to hear that you are on top of these things.  

 

Jul 17, 2015 01:08 PM #35
Rainmaker
864,056
Les & Sarah Oswald
Realty One Group - Eastvale, CA
Broker, Realtor and Investor

Thank you for keeping us in the loop. Now I feel better knowing that my blogs weren't purposely being reverted back into draft. 

Jul 17, 2015 01:11 PM #36
Ambassador
2,848,047
Liz and Bill Spear
RE/MAX Elite 513.520.5305 www.LizTour.com - Mason, OH
RE/MAX Elite Warren County OH (Cincinnati/Dayton)

Bob, Thanks for the update!  So far the "leave page" is the only one I've personally seen (at least lately).  Bill

Jul 17, 2015 01:48 PM #37
Ambassador
2,011,177
Christine Donovan
Donovan Blatt Realty - Costa Mesa, CA
Broker/Attorney 714-319-9751 DRE01267479 - Costa M

Thank you for letting us know what's going on and temporary solutions as well.

Jul 17, 2015 03:56 PM #38
Rainmaker
1,070,662
Sharon Parisi
United Real Estate Dallas - Dallas, TX
Dallas Homes

Thanks for sharing some of the solutions.  I had issues with my post yesterday.

Jul 17, 2015 04:56 PM #39
Rainmaker
3,425,014
Kristin Johnston - REALTOR®
RE/MAX Realty Center - Waukesha, WI
Giving Back With Each Home Sold!

I appreciate these updates....I noticed the pop up one but not the others...I have sometimes run into issues sharing posts on pinterest.....also, when drafting a post and saving in draft mode, why cant we fill in some of the fields like location, etc ?  I mean I can fill them in and save in draft, but when I come back to it to publish, those fields have to always be refilled out...hope that makes sense

Jul 17, 2015 11:26 PM #40
Rainmaker
3,835,169
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning Bob and or staff. I have experienced the "new pop up" when trying to publish. Glad you're on it. When will the points for last months challenges be awarded?

Jul 17, 2015 11:59 PM #41
Rainmaker
2,955,928
Brian England
Arizona Focus Realty - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

Nice to know that ActiveRain is right on top of it and getting issues resolved.  I have been getting the leave or stay on page, I have just chosen to leave page when I know the post is finished and it seems to have worked fine so far.

Jul 18, 2015 02:19 AM #42
Rainmaker
381,202
Jill Murty, Realtor - Orange County, CA
Sunset Properties, Powered by Movoto - Laguna Niguel, CA

ActiveRain: Keeping You In The Loop!  It would be great to be able to once again upload photos from my iPad.  The ability to do so was removed several updates ago.  The "solution" I received from support was that I use a device other than an iPad.  Um....yeah.  I replied and have heard nothing since.

Jul 18, 2015 06:49 AM #43
Rainmaker
479,439
Lana Robbins Realtor ® Licensed Real Estate Broker
Aloha Kai Real Estate - Clearwater, FL
Licensed in Florida, Washington, and Hawai'i

Thank you for at least letting us know.

Jul 19, 2015 03:48 AM #44
Rainmaker
2,004,737
Andrew Mooers | 207.532.6573
MOOERS REALTY - Houlton, ME
Northern Maine Real Estate-Aroostook County Broker

Thanks for the clarification!

Jul 21, 2015 04:32 AM #45
Rainmaker
771,687
Bob Baesmann
DFW Team Realty - Plano, TX
DFW Team Realty | 972-978-8800

Still not able to post drafts on various browsers using the "work around" please help with this issue.

Jul 24, 2015 08:37 AM #46
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