My New Car

Real Estate Agent with

In December I got a new car ! It is full of great things and drives great. Nothing bad I can say about it. So on Monday I went to change the time to reflect daylight savings time. 15 minutes later and with a few choice words I realized that despite a college degree, with some post grad work, a job at one point selling technology, and managing a real estate firm the process escaped me. Now I could have read the manual, as thick as Moby Dick or as I was driving by the dealer I pulled in and mumbled "please help me." Why is this so unnecessarily complicated ??? 

In real estate we often find that we are faced with unnecessary complications too. Sellers are worried that they are not getting a good value for their home or worried about buyers ability to close. So they add stipulations ( read complications) in order to try and protect themselves. This is turn makes buyers even more nervous thinking they are getting a bad deal.

Buyers add stipulations and conditions because they are investing a lot of money and are understandably concerned about the purchase. So they add many things which in turn makes the seller think the buyer is trying to pull a fast one.

We as real estate folk have to guide our buyers and sellers through the transaction. In the same way the dealer didn't make me feel like a dope asking for help  we have to make our clients feel good about the transaction. 

So work hard to eliminate unnecessary complications while keeping your clients informed ,secure, and feeling like they are in control. Avoid falling into the trap of making a deal complicated when it doesn't need to be. We all know those deals fall apart and with reflection we often say if only I had not complicated this ....


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Charlie Ragonesi All Mountain Realty Big Canoe and Mountain Blog

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Francine Viola
Coldwell Banker Evergreen Olympic Realty, Olympia WA - Olympia, WA
REALTOR®, In Tune with your Real Estate Needs

My broker who is also an attorney would probably fall over after reading your post!  But I agree - there is a line between protecting oneself and weaving a complicated web.

Mar 15, 2016 12:37 PM #9
Patricia Kennedy
RLAH Real Estate - Washington, DC
Home in the Capital

Charlie, love this post!  I drive a totally idiot-proof old Lexus.  No cursing needed to change a clock.  A tire, maybe!

Mar 15, 2016 12:42 PM #10
Joan Whitebook
BHG The Masiello Group - Nashua, NH
Consumer Focused Real Estate Services

It is important to make things understandable to our clients.  We often assume they know more than they really do know. .. especially all the real estate jargon.

Mar 15, 2016 01:04 PM #11
Winston Heverly
Winston Realty, Inc. - Atlantis, FL

See, one thing to remember, sports cars don't have this problem, nor do we need to know the time.

Mar 15, 2016 02:31 PM #12
Inna Ivchenko
Barcode Properties - Encino, CA
Realtor® • Green • GRI • HAFA • PSC Calabasas CA

I believe, with more experience and better negotiations skills you are prepared to fix most of those complications. 

Mar 15, 2016 04:29 PM #13
Kat Palmiotti
Grand Lux Realty, Monroe NY, 914-419-0270, - Monroe, NY
The House Kat

I laughed when I read this because I bought a new car late last year as well and my clock is still set an hour off because I can't figure out how to reset it and I just haven't had time to figure out the manual. The first place in the book I found that talked about changing the time told me to use some button that I don't have. Geez.

Mar 15, 2016 09:05 PM #14
Sham Reddy CRS
H E R Realty, Dayton, OH - Dayton, OH

Great share!!!

work hard to eliminate unnecessary complications while keeping your clients informed, secure, and feeling like they are in control. Avoid falling into the trap of making a deal complicated when it doesn't need to be. 

Mar 15, 2016 09:08 PM #15
Dan Johnson
LiLi Lua, LLC - Savannah, GA

Sounds like a user problem to me--just kidding!  A friend bought a Mercedes Benz GLK last year, and after getting it home, he discovered the manufacturer didn't print user manuals for the electronic system anymore.  The positive thing about this is, he didn't need to worry about understanding the manual.  FYI, he was told by the dealer, the manual was on-line, which works great if you are NOT in the car.

Mar 15, 2016 11:20 PM #16
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

On anything I own or use, I love reading up on it. You mentioned Moby Dick; I am reading that now and as far as having the problems that come with toys and making money? Please, give me all your problems

Mar 16, 2016 12:24 AM #17
Ed Silva
RE/MAX Professionals, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

Of course, it could have been a situation like I had with my car and the clock would not reset no matter how I tried.  Factory defect.  We need to make the deal as easy as possible for our clients without sounding like we are lecturing, even if it is a factory/other agent default

Mar 16, 2016 12:27 AM #18
Joy Bender
Compass - La Jolla, CA
San Diego Partner - The Private Client Team

Hi Charlie Ragonesi great analogy.  I actually had to watch a YouTube video to change the clock in the Prius!

Mar 16, 2016 12:51 AM #19
Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

My way of life is on the K.I.S.S. -- keep it simple, stupid.  I'm not looking forward to a new car any time soon because of all the freaking new things that will only do one thing . . . break!  I'm glad we're past the horseless carriage phase, but too much is not always best.

Mar 16, 2016 06:39 AM #20
Evelyn Johnston
Friends & Neighbors Real Estate - Elkhart, IN
The People You Know, Like and Trust!

You are right, it is unnecessarily confusing! Larry and I have the same make and model, one year apart and the process is totally different.

Mar 16, 2016 11:27 AM #21
Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

This is a really good analogy, Charlie. Our one car changes automatically, except according to the schedule when the car was manufactured.

Sellers and buyers don't have a handbook. Even if we have something we share (which I do) there are a ton of things that come up. They need a readily available dealership - us!'


Mar 16, 2016 12:57 PM #22
Jan Green
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

Great analogy.  I can relate as I have 2 listings that just fell out of contract.  The first is because the first time seller couldn't see past the $4,000 difference his CASH offer made and dug in his heels  - buyer walked; the second because the house is a sty and being sold as is - seller now gets how much work is to be done and is combing through a 70 page inspection!  Complications abound in real estate!

Mar 16, 2016 01:36 PM #23
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Charlie Ragonesi such a simple fact - and you are right, why do we make it so complicated?

Mar 16, 2016 02:32 PM #24
Sham Reddy CRS
H E R Realty, Dayton, OH - Dayton, OH

Great points!!!

Mar 16, 2016 09:22 PM #25
Charlie Ragonesi - Big Canoe, GA
Homes - Big Canoe, Jasper, North Georgia Pros

To the you tube video person. I looked at a car and they said we have a training class on Saturdays. I did not buy that car. To the reader of Moby Dick Thank God!!! I am not alone . There are 2 of us who have read this. To evrybody else thanks for sharing your stories I got chuckles

Mar 17, 2016 05:46 AM #26
Rose Mary Justice
Synergy Realty Pros - Dandridge, TN
Synergy Realty Pros

You are right about the complicated way to the end result. All the new gadgets on cars are hard to figure out.

Now with real estate I simplify the contracts by explaining in everyday language what each mean.  Real Estate terms can be so confusing to buyers or sellers.

Just everyday plain talk that folks understand.  Engineers of these autos should see it our way. 

Mar 17, 2016 10:34 PM #27
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Love the analogy of changing a clock in the car...simple only when you know how it works. Real estate is always simple if you have the best Realtor to help and guide.

May 05, 2016 02:30 PM #28
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