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Listing Agents Need To Be Self Confident To Give Proper Guidance

By
Services for Real Estate Pros with RE/MAX Executive Realty - Happily Retired 104763

When I was actively working in real estate sales, I was a listing agent for 37 or my 38 years.  When all real estate agents were seller’s agents, I asked for feedback.  We were all on the same side when it came to representation.

When one asked a showing agent for feedback on the price of a home after a    showing, especially an agent that one was familiar with and respected, that feedback was very beneficial, before buyer agency came into the fold.  The feedback to the seller from a general consensus of opinion from the players in the marketplace would usually be the only ammunition needed for a price adjustment.

Times have changed, and to ask a buyer’s agent for an opinion doesn’t make sense to me.  That buyer agent represents the buyer.  Why would one consider that response to be valuable? 

Listing agents who are well-versed with their role will not chase a buyer’s agent for feedback.  If a buyer has interest, the buyer agent who foolish enough to share that information is asking for competition.  When I received that information of interest, I would jump on the phone and shake every piece of fruit from the tree. 

Every agent who had shown the home would get a phone call. It was my job to represent the interests of that homeowner, and I went full force to find another interested buyer. Often I did, and then it was highest and best from all buyers with offers.

Listing agents must learn and remember their major role. It’s representing the seller. It’s providing the best guidance so that the seller can make the proper decisions. There’s a function “behind the scenes” of protecting the interests of the seller and maintaining confidentiality at all times. 

Price is always the main theme, and it’s the function of the listing agent to frequently update the market analysis, if the showings do not reflect the state of the market.  It’s all about the price, and that explanation is a very important part of the listing presentation. 

The burden is solely on the listing agent to gain the confidence of his/her client, the homeowner.  If the seller believes in the ability of the listing agent, this topic would never need to be discussed in a blog post.

Just another thought for the moment……   

Posted by

 

 

Barbara Todaro, Great Grandmother to Caleb, Santino, Aiden and Gianni       

Todaro Team - Retired

508-918-9148

               

             Copyright © 2009 - 2021 Barbara Todaro

                               All Rights Reserved



 

Comments(48)

Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

Good morning Barbara Todaro,

Congratulations on a well deserved featured post..great topic! Self confidence is an important component of being successful listing agent. Setting proper expectations and guidance though the process is crucial..

Jul 27, 2016 09:33 PM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

I agree with your essential premise, Barbara... that it's up to a listing agent to do comps to ensure a price on a home is essentially market value. I look for feedback on all sorts of other things when I represent a seller.... because as you know, some things we can fix and others we can't. When representing buyers I always try to give honest feedback whether it's about condition, price, etc. I know the listing agents appreciate it and I've developed many a relationship over the years with agents in town as a result of being very consistent in providing useful feedback. And they reciprocate for me.

Jul 27, 2016 10:15 PM
Barbara Todaro

that's not something a listing agent should rely on or believe.... when push comes to shove, the buyer's agent thinks and acts in favor of the buyer.... 

Jul 27, 2016 10:17 PM
Harry F. D'Elia III
WEDO Real Estate and Beyond, LLC - Phoenix, AZ
Investor , Mentor, GRI, Radio, CIPS, REOs, ABR

I have seen some listing agents burst under heavy negotiations.

Jul 27, 2016 11:02 PM
Sham Reddy CRS
Howard Hanna RE Services, Dayton, OH - Dayton, OH
CRS

Great advice!!!

Listing agents must learn and remember their major role. It’s representing the seller. It’s providing the best guidance so that the seller can make the proper decisions. There’s a function “behind the scenes” of protecting the interests of the seller and maintaining confidentiality at all times.

Jul 27, 2016 11:13 PM
Roy Kelley
Retired - Gaithersburg, MD

This is very good reading for home sellers and listing agents.

Have a great day and a most productive week.

Jul 27, 2016 11:18 PM
Tim Maitski
Atlanta Communities Real Estate Brokerage - Atlanta, GA
Truth, Excellence and a Good Deal

"Times have changed, and to ask a buyer’s agent for an opinion doesn’t make sense to me.  That buyer agent represents the buyer.  Why would one consider that response to be valuable? 

Listing agents who are well-versed with their role will not chase a buyer’s agent for feedback.  If a buyer has interest, the buyer agent who foolish enough to share that information is asking for competition."

You are assuming that most buyer's agents are smart like you.  But many will tell you more than they should.  Many times this is very valuable information for the seller.  So it doesn't hurt to call and ask for opinions and feedback.  It just costs you a bit of your time and might result in good information.   

Jul 27, 2016 11:19 PM
Barbara Todaro

only if the buyer is interested in the property....and if that's the case, the type of buyer agent that you're referring to is one who will track you down and tell you the secrets of the world....all we need to do is listen....they'll chase the listing agent!! that's what I've experienced in the past....

Jul 28, 2016 01:38 AM
Dianne Goode
Raleigh Cary Realty - Raleigh, NC
Realtor/Broker

Sellers are sometimes frantic for feedback, even though as you say it's rarely helpful unless there is a problem that's fixable (wallpaper comes to mind).  In that case, feedback can be helpful inconvincing the seller to address that issue.

Jul 27, 2016 11:20 PM
Kristin Johnston - REALTOR®
RE/MAX Platinum - Waukesha, WI
Giving Back With Each Home Sold!

You are so right Barbara!...I hope you have a great Thursday too!

Jul 28, 2016 12:18 AM
Richard Bazinet /MBA, CRS, ABR
West USA Realty - Scottsdale, AZ
Phoenix Scottsdale. Sellers, Buyers & Relocations

Good post my friend Barbara. Listing agents need to be ('brutually' in a good way) honest with their clients and tell it the way it is when required. And when a seller wants the buyer's agent's opinion, it means to me the listing agent does not do a good job - for the reason you have stated.

I did just that last night with a new seller - when they asked for my opinion, I asked if they wanted me to deliver it with flowers or just be brutally honest for the betterment of the sale to get the best possible deal out of the sale. She opted for the latter.

Jul 28, 2016 12:21 AM
Barbara Todaro

good job and great comment....

Jul 28, 2016 01:39 AM
Anna "Banana" Kruchten

Richard - I like that phrase....flowers or brutally honest. See you at the meetup next week!

Jul 29, 2016 01:56 AM
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

You say Barbara Todaro that the burden is solely on the listing agent and I am in support of that.

Jul 28, 2016 12:47 AM
Chris Ann Cleland
Long and Foster Real Estate - Gainesville, VA
Associate Broker, Bristow, VA

I'm not a fan of begging for feedback.  Sometimes you get something you wouldn't expect, like the fact that the dog peed on the carpet in the living room.  Others are usually nitpicking the home to their buyer's tastes.

Jul 28, 2016 01:48 AM
Greg Large
ERA Real Solutions - Grove City, OH
A Tradition of Trust

Barbara, as long as the self confidence is based on experience, knowledge and competence I agree. If the self confidence solely comes from fake it til you make it, a listing agent can cause serious harm to their clients and the industry. 

Jul 28, 2016 03:16 AM
Doug Rogers
RE/MAX Coastal Properties - Destin, FL
Your Real Estate Resource!

The best "feedback" is an offer. Or the absence of one :)

Jul 28, 2016 03:16 AM
Mike Bjork
Evolve Bank & Trust - Redondo Beach, CA

A lot of great points, Barbara.  Times have changed and people do need to remember their role (to serve and protect their clients' interests).

Jul 28, 2016 03:20 AM
Barbara Todaro
RE/MAX Executive Realty - Happily Retired - Franklin, MA
Previously Affiliated with The Todaro Team

as times change, our roles change.... Mike Bjork 

Jul 28, 2016 03:41 AM
Elizabeth Weintraub Sacramento Broker
Elizabeth Anne Weintraub, Broker - Sacramento, CA
Put 40 years of experience to work for you

Here in Sacramento I get feedback because the sellers would like to know what buyers are saying about the home. I also do it because it's easy to obtain, and I can often counter an objection a buyer's agent may have but might incorrectly say to his client, which would be wrong. I can ensure the quality of the information this way, make sure they have my correct email in the event an offer will materialize, network with the buyer's agent, establish a nice rapport where they will feel comfortable submitting an offer, and well, the benefits are too many list and my sentence is getting too long.

Jul 28, 2016 11:07 AM
Jan Green - Scottsdale, AZ
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

Excellent post!  I agree whole heartedly that buyers agents showing the home may have an opinion, but knowing the market as a listing agent that has done their research should be proof enough of how to list a home for sale. Still, I always try to get feedback, no matter what I think. I do that for the sellers sake that I've gone the extra mile and asked.  Sometimes it's very frustrating because the feedback may not match the house and then I wonder, did they really take a good look?!  

Jul 28, 2016 03:35 PM
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

I do not rely on feedback from agents. I like to know if there is any interest in the house. I know it does not mean much until I see it in writing.

When I  am the buyer agent if there is interest I inform the agent and hope that they will  tell me if an offer is coming in. 

Jul 28, 2016 09:38 PM
Anna "Banana" Kruchten
HomeSmart Real Estate - Phoenix, AZ
602-380-4886

Barbara great post. Listing agents need to be brutally honest with the seller and price the home correctly.

Jul 29, 2016 01:57 AM
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

Hi Barbara --- I say feedback, schmeedback...and I will say it confidently.   It really doesn't matter in my opinion.     

Jul 29, 2016 04:29 AM