Reblogger Barbara Todaro
Services for Real Estate Pros with RE/MAX Executive Realty 104763

Teams work if you have a team with members who know how to work!!!

Original content by Grant Schneider

If you are a successful and profitable real estate agent but think that things can be bigger and better with a team, then read this first.

You will need to do much more than just sell to build a team.  You will need to train, empower, delegate, and create demonstrate vision and values that will be the basis of your team culture.

Unfortunately, I am sometimes contacted by business owners that can’t understand why they have so many  "bad people" and they want me to fix them.

I was asked by a family business what I felt needed to be done to “make their people work.” They did not ask me what they could do differently.

Here is what I learned.  For starters, family members disagreed on the operation of the business. Because of this, some key employees chose to align with one family member over the other. The managers in the business complained about lack of leadership and direction. One manager was very hard on her staff and had no tolerance with people of different capabilities. Ownership allowed this condition to continue and ran around putting out fires. Ownership feared confronting this abusive manager reasoning that it would be difficult to replace her because they felt that it was difficult to recruit and hire in their geographic area. Fact is, it was difficult to recruit because of the tolerance of an abusive environment. This culture created by the entire leadership team was suppressing applicants and potential customers alike. This example shows how disengagement will torpedo the success of the business.

Looking in the mirror and asking what we need to change is never easy. These owners were defensive and made excuses. Pride, however, will not result in a profitable outcome. Embracing change will begin the process of improvement. Here are the starting recommendations to correct this situation:

The owners needed to agree on a clear vision, values and objectives for their organization. In order to have managers that lead, ownership must first inspire. Be clear and be positive. Owners must convey their goals to everyone but they should start with their managers and leaders. They need to help their managers develop interpersonal skills so that they may apply the business objectives in the conduct of their job.

They should hold the managers accountable for objectives that they have the authority to implement. They should give managers a clear description of duties, authority, and responsibility and not countermand a manager’s directives to staff. Rather disagreements should be discussed with managers privately.

Have  a clear understanding of each team member's job and have conversations about expectations. Hold the staff accountable and take proper action to correct errors. And, above all, have a no tolerance policy for abuse.

Develop easy to follow systems and procedures that will facilitate smooth operations.

Develop a customer loyalty program. Create a process to exceed customer expectations.


Generations in the workplace

When ownership is focused and they inspire leaders they will create an enthusiastic staff. The result is that focused owners will empower engaged and focused leaders empowering an engaged staff serving loyal customers. For a similar post on our website see YOU ARE ONLY AS GOOD AS YOUR EMPLOYEES.

Need help in helping your leaders create a workplace of choice?

Contact Us for a Free Consultation

or call 914-953-4458.


Real estate expertise provided by Grant Schneider on ActiveRain


Business Coach - Strategic Plans - Sales and Marketing Coach

Grant Schneider- Personal and Professional business coachGrant Schneider - Leadership and Business Coach Creating Successful Business Outcomes

President Performance Development Strategies

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- Business Performance and Strategic Business Plans 

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914-953-4458, Armonk NY 10504

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Sham Reddy
H E R Realty, Dayton, OH - Dayton, OH

Great take on running your business like you want to run it!

Family members disagreed on the operation of the business. Because of this, some key employees chose to align with one family member over the other. The managers in the business complained about lack of leadership and direction.

Apr 01, 2019 04:11 AM #1
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Good morning Barbara. The "Todaro Team" is a text book example of a good team! Enjoy your day!

Apr 01, 2019 04:23 AM #2
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning Barbara. I think this is probably right on the money. I worked alone so I don't really know. My team was the lender attorney and home inspectors I used.

Apr 01, 2019 05:02 AM #3
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Thank you very much, Barbara, for sharing this excellent reblog selection.

Apr 01, 2019 05:44 AM #4
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Good morning Barbara Todaro - your team is a great example of what works.  Thanks for the re blog.

Apr 01, 2019 05:57 AM #5
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Hello Barbara and good reblog on Grant Schneider,  He comes up with such great blogs here in the Rain!

Apr 01, 2019 08:05 AM #6
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Barbara it is easy to ask and be open to what others are doing wrong, but not so easy to accept that we may be the source of the problem and not others.

Apr 01, 2019 08:43 AM #7
Barbara Todaro
RE/MAX Executive Realty - Franklin, MA
Marketing Agent for The Todaro Team

Thanks, everyone, for your nice comments....they're always appreciated....

Apr 01, 2019 09:02 AM #8
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Barbara Todaro

Marketing Agent for The Todaro Team
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