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Why Won't Some Clients Respond to an Electronic Signature Request?

Real Estate Broker/Owner with Wayzata Lakes Realty: Eric Kodner Sells Twin Cities Homes

Why Won't Some Clients Respond to an Electronic Signature Request?

Here's something that puzzles me to no end. I have clients who will open a DocuSign email request, read it, and then simply ignore it. Why?

Virtually all of the documents I sent out for electronic signatures from the recipient are contract documents. I tell my clients, "Please check your email inbox for one or more requests for your signature and date on an important document". 

Why would a would-be party to a transaction want to open a document, read it and then ignore it? 

I've tried placing stuff like "URGENT" or "SIGN AND RETURN IMMEDIATELY" in the subject line of these messages, but those efforts seem to have no effect on recipients

If you have any tricks or advice that might induce an electronic signature recipient to wake up and smell the coffee, I'd like to hear your ideas.



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Contact Broker Eric Kodner with Wayzata Lakes Realty about Minneapolis & Saint Paul area properties, including Lake Minnetonka, Edina and the Minneapolis City Lakes area (Lake Calhoun, Lake of the Isles, Lake Harriet). We also sell on the Saint Croix River and on Lake Superior, including Bayfield, Wisconsin and Madeline Island homes.  With sixteen years experience marketing and selling waterfront properties in Minnesota and Wisconsin, we know Lake Minnetonka and Madeline Island real estate.

Wayzata Lakes Realty LLC (Minnesota) and Madeline Island Realty LLC (Wisconsin)

Real Estate Brokerage licensed in Minnesota & Wisconsin

Phone or Text Message 612.670.2539

EMKodner@Gmail.com  or


Wayzata Lakes Realty






Lynda Eisenmann
Preferred Home Brokers - Brea, CA
Broker Associate ,CRS,GRI,SRES, Brea,CA, Orange Co

Hi Eric,

Sounds to me like they either don't really understand what to do, or there is some fear in the process, like potential security issues.  For me I've never/ever had anyone had any issue at all w/signing. Actually most of the "love it" and I work with clients of all ages. 

Nov 03, 2021 10:13 PM
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

Hello Eric - I don't recall this situation but imagine it must be frustrating for all involved parties.  Maybe it's an issue of understanding the importance or simply a lesson of how to complete.  Either way individual attention when it occurs(and notice before it arrives) might help.  Good luck.  

Nov 04, 2021 03:18 AM
Buzz Mackintosh
Mackintosh REALTORS - Frederick, MD
“Experience, reliable, leadership”

If the Buyers or Sellers are older or not tech savvy maybe at the time of listing or Buyer agency counseling introduce them to the concept of the electronic signature. I have clients where their kids have to help them through the process.

Nov 04, 2021 05:07 AM
Ed Silva, 203-206-0754
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

While you may be all too comfortable with an electronic signature, a lot of people will still hold to a wet signature before signing anything online.  You should maybe try asking up front what the other person prefers to avoid issues similar to what you describe.

I do a lot of short sales and because I never know what a particular servicing company may require I only send forward paperwork with a real signature.  It takes too much time to get it done a second time against doing it long hand up front.

Nov 04, 2021 07:26 AM
Dan Hopper
Dan Hopper - Gold Way RE - Westminster, CO
Colorado Broker / Referral Services

Great comments on this issue ... I just closed on my sister - in -law's property, yesterday... she only understands wet signatures.  No sense in pushing the electronic signatures with someone not familiar with that system.  Hand signatures, she does understand.

Nov 06, 2021 09:20 AM
Eric Kodner
Wayzata Lakes Realty: Eric Kodner Sells Twin Cities Homes - Minnetonka, MN
Wayzata Lakes Realty: Twin Cities, Madeline Island

Great comments all, from Lynda Eisenmann, Michael Jacobs, Buzz Mackintosh, Ed Silva and Dan Hopper. And some interesting perspectives were expressed as well.

Wet signatures or dry, the public is receiving electronic signature requests from all manner of companies. Insurers and securities brokers do this. CPAs and tax preparers also ask for recipients to sign electronically. The need to deal with electronic signatures is not going to go away, whether consumers like it or not.

I have a client who has signed DocuSign or AccuSign documents many times. Yet each time I send him one of these documents, he must always be reminded that we need his electronic signature, and we need it promptly. This is very frustrating!

Dec 15, 2022 06:29 PM