Why Won't Some Clients Respond to an Electronic Signature Request?

Hi Eric,

Sounds to me like they either don't really understand what to do, or there is some fear in the process, like potential security issues.  For me I've never/ever had anyone had any issue at all w/signing. Actually most of the "love it" and I work with clients of all ages. 

Hello Eric - I don't recall this situation but imagine it must be frustrating for all involved parties.  Maybe it's an issue of understanding the importance or simply a lesson of how to complete.  Either way individual attention when it occurs(and notice before it arrives) might help.  Good luck.  

If the Buyers or Sellers are older or not tech savvy maybe at the time of listing or Buyer agency counseling introduce them to the concept of the electronic signature. I have clients where their kids have to help them through the process.

While you may be all too comfortable with an electronic signature, a lot of people will still hold to a wet signature before signing anything online.  You should maybe try asking up front what the other person prefers to avoid issues similar to what you describe.

I do a lot of short sales and because I never know what a particular servicing company may require I only send forward paperwork with a real signature.  It takes too much time to get it done a second time against doing it long hand up front.

Great comments on this issue ... I just closed on my sister - in -law's property, yesterday... she only understands wet signatures.  No sense in pushing the electronic signatures with someone not familiar with that system.  Hand signatures, she does understand.