We all have finicky clients looking for a needle in a haystack from time to time. What can you do to keep them happy? You can pay attention to the details. Maybe I am over analyzing things, but I don't think so. I pay attention to everything: clients body language, facial expressions, comments about houses we have seen and what they want in the perfect home. You have to remember the little things and pay attention to clues your clients give you. You tell me if you think I go too far.
Recently while showing property I noticed my client had a drink from Sonic. So I commented about how I enjoy their cherry limeades. She lit up like Christmas and said how much she loves how cold the drinks are because of the crushed ice. I agreed there is nothing as refreshing on a hot Texas day. I made a mental note and went on showing them homes.
The next day we looked at a couple of homes and needed a break. They wanted to stop to pick up a water and a coke at the "Stop and Rob". So I suggested there is a Sonic two blocks from here. The client said oh lets do that instead! She had no idea there was a Sonic so close to her "soon to be" new neighborhood. We got the drinks and looked at the last two houses.
When we wrote the offer I went through line by line explaining the contract to them. She said I know you are paying attention to the details because that is what you do. You listened to us and found us the perfect house, I have faith in you that all the details are written up correctly because that is what you do. If my client was astute enough to have noticed that I noticed her preference in soda vendors, then of course I will pay attention to all the little details of her purchase. Take the time to pay attention to the little details and your clients will love you for it!
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