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Does anyone use IM buttons on their websites?
In a past life I had a property management company for ski condos in Colorado's Summit County, and I got a weeklong booking once because I had a button on my website that would initiate an AOL instant messaging session. I happened to be working at my computer (and honestly, I'm in front of my computer a full 70% of my work time) and was able to answer her questions and get the booking.
Does anybody use this on their real estate or mortgage websites?  Is there a platform that works better than others?
-- Jordan Graham, Mortgage Broker 
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