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Favorite four-letter "F" word
You remember what I just said about luck?  Well Friday the 13th was another lucky day – and I got to spend time with a good friend.  The dynamo from Arizona, Joeann Fossland, was in Baltimore for a school reunion.  When I found out she was coming to town, I said "You have to come speak at my Coldwell Banker office!" 
Now Joeann could talk about dozens of topics, but this time it was the NAR's online e-PRO certification program aimed at helping Realtors raise their level of technology understanding and use. I took the program and got the e-PRO designation a few years ago, and it was very helpful. Now that 82% of buyers start their search on line, it's more important than ever to get comfortable with technology.
In about 90 minutes Joeann gave her audience not only an overview of the e-PRO program, but also some tips they could put to use right away.  One of the things I love about her is the attitude that you don't have to spend a lot of money to take advantage of technology and give good service.  As she says, her favorite four-letter "F" word is FREE! 
So where is luck ... more

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