I have been dealing with Chase as a second lien holder on a short sale.  Needless to say, it has been a nightmare.  Let me give you a bit of history.  This home was listed in May.  I received an offer the end of May and it was submitted to both lenders, Bank of America and Chase. 

In August we received approval from BOA with a close date of 30 days.  They did agree to pay the commission that was arranged on the listing agreement.    Chase meanwhile hasn't given any indication that they are anywhere close to approval.  We pushed and pushed and finally got a negotiator to work with.  Here is the email corresponsdence that went back and forth between myself and my negotiator.  I have taken out the identity of the person, just know he was not very pleasant to work with. 

 After many attempts to get an approval, here is the dialogue.

October 23rd.  me to Chase

I have tried to contact you regarding the status on this short sale.  We received approval from Bank of America back in August, but need approval from your lender to move forward on this.  The buyer is ready to walk away due to a lack of response.  Please provide me with an update on the progress.  Thank you.  Jackie

October 29th   Chase to me

FNMA countered. They want 4K.

 Thanks.

 Dan

October 29th  me to Chase

The first is only offering $2000.  We cannot reopen the file with BOA at this stage of the game.  The seller does not have funds to bring money to the table.  Can we just get this done?  It has been in front of your lender since May so this is late in the game to be asking for more money.  See what you can do to get this done before we lose the buyer.  Thanks,  Jackie

 October 29th  Chase to me

FNMA wants 4K. I  suggest that between yourself, the buyer's agent, the buyer, seller, and the title company you come up with 2K.

That's 500 per party.  

Thank you. Dan

 October 29th   me to Chase

Can't do.  This is a very low commission property to begin with.  Jackie

October 29th Chase to me

You can present it to all parties concerned, or I will inform the client that his approval is jeopardized because of a $500 reduction in commission.

Thanks.

Dan

October 29th  Me to Chase

Is this considered blackmail???  This is ridiculous.   Jackie

October 29th Chase to me

No. I am going to call attention to any action you take that places the interest of your commission above your client's interest. You have the option to resolve this yourself. If you feel you are acting in your client's best interest arguing over a slight reduction in your commission while allowing your client's property to go into foreclosure, you can contact your client yourself and explain your position.

Thanks again.

Dan

 Can you believe That?????  This is a commission that they are not even paying.  If I reduce my commission, BOA gets more money, not them. 

Long Story short,  The negotiator DID call my client and tried to strong arm her.  He told her my commissison needed to be reduced to save her home or she would have to pay it. 

I had quite a talk with his manager and hopefully by now the negotiator has a new job. 

WE got the approval, buyer is paying the additional $2K and hopefully all is well with the world. 

 Happy Selling,  Jackie