I was reading a story this morning in the Herald Tribune about how a Florida resident, Carl Taylor was contacted on a Saturday evening at dinner time from Allstate Floridian with a phone call letting him know that they were dropping him in November.
"I was so livid I could hardly stand it," said the Sarasota retiree. Why are they calling me on a Saturday to tell me that? He cannot believe he learned about it with a phone call at dinner time on the weekend. That's tactless, he said."
"The agents thought the clients would feel better if they got a call from a person rather than just a letter," said Chris Parsons, Taylor's local agent. "We're trying to make it as customer friendly as possible."
Trying to make is as customer friendly as possible? HA! So you pick the weekend when you KNOW someone will be home and pick the dinner hour of all times during the day to call one of your customers to inform them you are dropping them? Tactless is right. Why don't they just twist that knife is these people's back just a little bit more?
Thousands of people are paying out their a$$ for homeowners insurance here in Florida and then to get cancelled on top of that? And on a weekend at the dinner hour?
The senior citizens are the one's suffering the most. My grandparents were dropped from Allstate earlier this year and were faced with having to get insurance through Citizens which ended up to be more than double what they were paying before. How do these insurance companies think these people on fixed incomes can afford to pay for homeowners insurance? I've heard countless numbers of stories from elderly people that can't afford to carry insurance, so they go without and pray that nothing ever happens.
"Taylor, who called state regulators to complain about Allstate, says he will take his homeowners and automobile coverage to another insurer."
"It may cost me more in the beginning," he said, "but just to show them, I'm not going to give them one last penny of my money because of the way they treated me."
I also currently have my automobile insurance through Allstate and have been with them for the last 14 years, and I can tell you that come July when it renews, I'm switching companies. I don't care if it costs me more money to switch either, these bloody people aren't getting anymore of my money!
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