Core Providers Boost Client Contentment
Clients who use a core service mortgage company are 10% more satisfied with their real estate agent than clients who went elsewhere for their mortgage loan. And there's a lot more at stake than customer satisfaction. Reputable lenders, such as Aspen, who have established relationships with real estate agents have a significant impact on the outcome of the transaction.
Consider the following:
- Agents who successfully direct clients toward proven lenders see a far higher percentage of deals through to close.
- Real estate agents on the seller's side of the transaction are far more likely to reassure their client that the buyer is solid when the pre-approval is from a known entity versus an Internet-based mortgage company.
- Invalid pre-approvals result in failure to see transaction through closing.
(Source: KW Magazine, May/June, Volume 4 No3)
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