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Maybe You Can't Trust the Contractor

By
Commercial Real Estate Agent with RE/MAX West Realty Inc., Brokerage (Toronto)

Maybe You Can't Trust the Contractor

 


By Brian Madigan LL.B.

The difficulty these days is that contractors have fallen upon hard times. This does not necessarily bode well for the homeowner.

Consider the recent case of Mrs. Smith and TwinPac Swimming Pools*. Mrs. Smith thought that it would be nice to have a swimming pool. So, she contacted TwinPac and they agreed to install a swimming pool in her backyard for $52,000. They asked for a $12,000 deposit which she paid with a series of progress payments to be made.

TwinPac arrived and dug a larges hole in her backyard. Then, she didn't hear from them. After repeated phone calls, the owner confessed that he did not have sufficient funds to pay for the swimming pool kit from the manufacturer. She advanced another $40,000 to TwinPac so that the job could proceed. Only, it didn't. Nothing happened!

What does this all mean? For $52,000, all she has is a big hole in her backyard, and the swimming pool kit has never been delivered.

Well, you can probably appreciate that the owner of TwinPac was a charmer. He also had good references. He had several installations which were successfully completed. To all intents and purposes, Mrs. Smith had done her homework.

However, in the recession, Mr. Brown the owner of TwinPac fell behind in his payments. He financed his old projects with the money he received on deposit for the new projects. His suppliers soon realized that he was not current with his payments and put him on "COD". This heightened the cash crunch.

Mrs. Smith's $12,000 went to pay off other suppliers and workers from previous jobs. But, that didn't mean that they would now deliver or attend to do work. They all tightened up their payment requirements.

The additional $40,000 that was paid just went into the same black hole, unfortunately not Mrs. Smith's hole in her backyard. Other creditors pressed Mr. Brown and in order to safeguard their positions placed liens on various job sites. Now, at a time when TwinPac has no money, it needs to finance several lawsuits and lien claimants. You can well imagine what happened.

Mr. Brown decided to place TwinPac in bankruptcy. There just wasn't enough money. While he promised to install Mrs. Smith's pool next Spring, this "promise" is contrary to the Bankruptcy Act. So, it's not going to happen! In fact, he really just said that, when he was interviewed on television. It made him appear "genuine".

These are tough economic times. Other homeowners need to protect themselves. This is what you can do:

Phase 1

· Check out the contractor

· Contact previous clients

· Inspect prior installations

· Review the contracts


As you might very well imagine, Mrs. Smith did all that and it was simply not enough.

Phase 2

· Assess whether there is any level of anxiousness or desperation about the contractor

· Contact others whose projects are currently underway (this is a different list)

· Are the other jobs going well, or falling into arrears

· Contact the suppliers, is the contractor paying "ontime"

· Is the contractor on "COD"

· Speak to employees, if possible


Phase 3

· In this Phase, you have a contractor with some financial difficulties

· You have two choices, proceed because the work is good, or find someone else


Phase 4

· You have elected to proceed with this contractor

· Protect your money

· Open a joint account for the project with the contractor

· No money gets paid out of this account without your signature

· Know your rights, and the rights of others who do work on the project

· Protect yourself against construction liens from suppliers and workers


This is an acceptable arrangement for most legitimate contractors who are "in business" but are also "in financial difficulty". They will work with you to maintain the integrity of your project. This means that your money will go to your project and not to pay off old bills.

You might think that this system won't work. Actually, this is the way it works on all large commercial projects. The amount of work is certified to be completed by the Architect before payment is made. And, if there is a financial problem, the owner will likely step in to complete the project with the contractor's assistance through the joint account arrangement. Actually, this will likely be the insurance company if the project was bonded.

If the contractor will not agree to this proposal, then move on. Get another contractor. If you are going to make payments, make sure the payments are going directly to your suppliers for your account. You don't want to pay off the contractor's old bills.

* the names of the parties are fiction, but the facts set out in the scenario are true


Brian Madigan LL.B., Realtor is an author and commentator on real estate matters, Royal LePage Innovators Realty
905-796-8888
www.OntarioRealEstateSource.com

Terry Chenier
Homelife Glenayre Realty - Mission, BC

Brian,

That's a sad case. I don't quite understand why someone would throw good money after bad though.

Sep 29, 2009 03:51 AM
John Rakoci
Eagle Realty - North Myrtle Beach, SC
North Myrtle Beach Coastal Carolinas

Contractors that insist on holding escrow in their accounts are common.  Most builder contracts state they have access to the funds for just about anything they desire. The vast majority are following normal business practices with nothing unusual and the project is completed as contracted but buyers should consider the possible problems that could arise. I built a $400K home and only put up $1500 until the home was nearly built. At close the contractor still had only received $7500 of escrow. He knew he was getting little until the home was complete and I knew if anything appened he was not getting much. If they want to sell/build and have the funds to do it they will accept conditions. This builder is a well funded regional developer and is not using funds to build infrastructure or pay bills. One more thing- the Better Business Bureau may not have anything negative to say about anyone until they have sevral complaints. Most people do not complain to them and many business do not belong- especially if complaints are received.

Sep 29, 2009 03:59 AM
Mick Michaud
Distinctly Texas Lifestyle Properties, LLC Office:682/498-3107 - Granbury, TX
Your Texas Lifestyle is Here!

Brian,

 

Being a broker and a builder with sub-contractor issues, your steps are very valid.  Another way I handle things is to have the clients pay for materials and supplies directly and then make payments on completed and inspected work only. 

Mike Michaud, North Texas Help-U-Build,

Preferred Builders Network of Texas,

Solar Certified Homes

Sep 29, 2009 04:06 AM
Sylvie Conde
Sutton Group-Associates Realty Inc., Brokerage - Toronto, ON
Broker, Toronto Real Estate

Brian, I saw that on the news.  Poor lady. 

I had some work done at my house last year.  In fact, the work started last July ... and it ended at some point around November.  Some things still needed to be finished, but we agreed that they could finish in the Spring, since it was outside work, and it was mostly cement work, so in good weather, it would be best.

The Spring has gone. The Summer has gone.  Fall is almost over, as far as above-freezing weather goes ... and they have not come back to finish the work.

I think they ALL need to do a much better job of being honourable.  They need to do what they are paid to do.  They need to finish what they start.  Better yet, there should be a government body that actually gives a crap about what these people do and don't do.  Maybe they all need 'screw your customer' insurance, or they should not be allowed to do renovations.  Can you tell I'm angry? :)

 

Sep 29, 2009 04:12 AM
Li Read
Sea to Sky Premier Properties (Salt Spring) - Salt Spring Island, BC
Caring expertise...knowledge for you!

Another example of the ripple out effect of a suppressed marketplace.   More than one item such as this!

Sep 29, 2009 04:14 AM
Brian Madigan
RE/MAX West Realty Inc., Brokerage (Toronto) - Toronto, ON
LL.B., Broker

Sylvie and I saw the same show. The purchaser was a nice middle aged woman, a little "naive". Yes, she should have had better street smarts. But, in this case she was duped. She paid the entire $52,000 without getting anything other than the hole in the ground.

The problem was showcased on CTV in its journalistic TV series. Their next step? They will comeback in the Spring to see whether the contractor put the pool in, just like he said he would on TV.

Only one little problem. That's a preference and it's illegal under the provisions of the Bankruptcy Act, so that won't be happening.

It is a sad case, because until this fellow ran out of money, he was a pretty good and reliable contractor. However, when things go sour, it happens very quickly.

 

Sep 29, 2009 12:21 PM
Terry Chenier
Homelife Glenayre Realty - Mission, BC

Sylvie,

Jeez, you got screwed too?  Sue the buggers or lien them.

Sep 29, 2009 07:06 PM
FN LN
Toronto, ON

Brian - Another important point relates to holdbacks on contracts.  Not sure if you have written about holdbacks yet or if it will be in a future post.

I had the shingles replaced sometime ago.  The reputable roofing company that has been in business for many years did the work without a deposit and then billed me for the full amount.  When I called in to pay, the person who answered the phone said that the work had been done in full (which was true).  I said, however, that the law requires me to holdback a percentage for a certain number of days.  The person had to talk to another person who said that the holdback rules were true.  Just completing the work does not mean that you should pay the entire amount at conclusion or at other times.  You don't know if any liens will be placed on your property for non-payment of subcontractors.

Sep 29, 2009 11:08 PM
Brian Madigan
RE/MAX West Realty Inc., Brokerage (Toronto) - Toronto, ON
LL.B., Broker

Marc,

Thanks for the comment. I'll post something about holdbacks shortly.

Brian

Sep 30, 2009 01:06 AM