We are balancing the line on our communication regarding timelines. We want to give you the most up to date information and everything we know, but we want to be cautious of giving projected completion dates. Traditionally the way we try to work is to make an announcement based on factual information. Projections are dicey, because if we miss them, we lose credibility.

However, on the flip side, if we don't give projections of where we are, people generally assume the worst. In this case we are going to err on the side of giving too much information and I'm going to relay to you the internal messaging that we are getting from our development team.

  1. Please be clear, your content is in no danger of being lost.
  2. The final phase of our capacity increase (site speed) will be coming on in the next couple of days.
  3. Until the capacity increase goes live we are taking measures to ensure that ActiveRain.com is most responsive.
  4. You are likely to have more issue performing functions while logged in than while not logged in. This is on purpose to make sure the search engines and consumers visiting the site are less likely to get error messages.
  5. A few things of which you should be aware:
  • activerain.com is now more responsive
  • E-mail notifications are generally unavailable (you can check your my home page for contact messages that have been sent)
  • Users may continue to post blog entries to groups and their personal blogs. Blog entries marked for publication to an Outside Blog will appear automatically when Outside Blogs have been restored.
  • Localism, comments, and Outside Blogs have been temporarily disabled to increase performance on ActiveRain.
  • Hit Router is generally inaccessible.
  • Member profile images may fail to appear; this issue will resolve itself over the next 24 hours.

(anyone with stock in the company that produces Tums should be very happy, as I have single handedly increased their sales substantially)

(Edited) Update as of Mid day Monday:

Good news:
* Commenting has been enabled
* All member profile images should be displayed
* Users can now sign up for accounts
* Tempest is now more responsive; you shouldn't experience proxy errors when moving to the next lead
* Tempest lead limits are functional

Bad news:
* Localism and Outside Blogs are still down while we work to resolve DNS and performance issues.
* Blank comments are unlikely to be restored
* E-mail notifications are still not functional
* Hit Router is still generally inaccessible

 

 

 

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174 Comments on Update on Progress of ActiveRain Server Issues

20 Most Recent Comments Displayed Show All

MAY
04
2010
447,361 Points 57 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Thank you thank you thank you thank you thank you thank you...  working great today!

6:41pm • #156
447,361 Points 57 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Thank you thank you thank you thank you thank you thank you...  working great today!

6:41pm • #157
1,142,581 Points 242 Featured Posts Localism Sponsor Outside Blog Hit Router Attended Rain Camp Called Shot Master

Hi Bob!  Up and running and THRILLED that you guys have done just what you said you would--keep our posts and get us back to posting!  You ALL rock!  Thank you SO much for all you do!

OH, I tried to comment on the post with Kenan the other day and tried and tried but, I wanted to let you know that even with a pouty face, he is ADORABLE!

Thanks for the updates too!

Have a wonderful Wednesday...

10:18pm • #158
MAY
05
2010
269,988 Points 7 Featured Posts Called Shot Master

Bob, as usual I know you are working hard, thanks for your hard work, it is hard changing diapers on 180,000 crying babies :]

12:21am • #160

Thanks, Bob!!  testing...testing!!!!

12:23am • #161
171,393 Points 2 Featured Posts Outside Blog Hit Router Attended Rain Camp

Bob,

Thanks for the work and the updates.  I am so glad I can finally make a comment and see it posted.  When I saw blanks, I just stopped commenting.  Looking forward to all working well soon.

12:26am • #162
365,128 Points 10 Featured Posts Localism Sponsor Outside Blog Hit Router Attended Rain Camp Called Shot Master

Bob - you guys ROCK!  I can't thank you enough for not only the update, but the sleepless nights, the jars of TUMS consumed, and everything else all of you do.  Bottom line is the best part is that you CARE, you really really CARE.   (Almost Sally Field ish - when winning Academy Award for Norma Rae ---- "You like me, you really really like me!"

 

1:47am • #163
597,122 Points 106 Featured Posts Localism Sponsor Outside Blog Hit Router

If you make the servers faster that will give the other members an advantage over my 2-finger typing style.

2:09am • #164
490,239 Points 28 Featured Posts Outside Blog Hit Router Attended Rain Camp Called Shot Master

Looks like Outside Blogs are now beginning to function ..... (temporarily minus header and author images  :-) ) ... This is great!!  Good work!!

7:19am • #165
306,520 Points 9 Featured Posts Localism Sponsor Outside Blog Attended Rain Camp Called Shot Master

Thanks for the update.  I will keep plugging along!

11:43am • #166
1,022,895 Points 15 Featured Posts Localism Sponsor Outside Blog Called Shot Master

Thanks for the info.  Growing pains are just that.  AR has been most helpful and straightforward.

12:46pm • #167
MAY
06
2010
397,676 Points 41 Featured Posts Localism Sponsor

So happy it's running lightning fast again.  Thanks for holding it all together...with or without the Tums.

12:06am • #168
MAY
07
2010
108,780 Points 3 Featured Posts Outside Blog Attended Rain Camp

Thanks for all your work.  I see that Outside Blogs are back up, but the headers and headshots aren't showing.  Any thoughts on this?

1:23pm • #169
MAY
08
2010
682,095 Points 83 Featured Posts Localism Sponsor Outside Blog Attended Rain Camp Called Shot Master

it is GOT TO BE amazing once it is fully functional and functioning...THX for keeping us all in the loop...and now I am going to go buy stock in "Tums" as you suggested =)

2:23pm • #170
MAY
09
2010
563,876 Points 17 Featured Posts Outside Blog Called Shot Master

Bob - apparantly all outside blogs are not up and running. Any idea when they will all be enabled?

5:16pm • #171
MAY
11
2010
592,224 Points 22 Featured Posts Outside Blog Attended Rain Camp

Just wanted to stop by and say AR is rockin! =D

And a quick question... now that the server issues are resolved, do we know when we'll be getting our 2500 points for the Life By Design blog challenge? =)

12:17am • #172
MAY
15
2010
1,149,876 Points 52 Featured Posts Outside Blog

Bbb,

What a difference a few weeks makes. The site is so hugely improved now.

10:16am • #173
MAY
18
2010
233,666 Points 9 Featured Posts Hit Router

Hi Bob,

Just curious...Have the email notifications been restored?  I don't seem to receive notifications for anything anymore...

I tried searching around for and update, but couldn't find one..

CHANDA

7:01am • #174

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Bob Stewart

Bob Stewart - Community Evangelist, ActiveRain

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Address: 225 Terry Ave. N, Suite 100, Seattle, WA, 98109

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