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Brokers' Opens: Slinging Hash or Good Marketing?

By
Industry Observer with Swanepoel T3 Group

I start whining and moaning every Monday afternoon about "slinging hash" for the upcoming Wednesday Broker Opens. I run out of ideas, I'm too busy, I vaguely resent the idea of bribing agents "to do their job" and see the inventory. Most weeks, though, I stick to my plans and "just do it". Terry Chenier's post Realtor's Opens With Food. asked other agents if serving food was necessary or even a good idea. As a St. Charles, IL real estate agent, I hear mixed opinions from other agents: some say "waste of time and money", others say "can't get 'em in without feeding 'em".

I believe that Broker Opens are just one more way to expose the home to the market, and if a little food helps bring a St. Charles, IL real estate agent into the house, I'll serve it. Like all marketing activities, nothing stands alone. For my listings, each house gets a marketing communications plan depending on it's position in the market and it's competition. If the listing is a "sleeper" house in St. Charles, IL -- e.g. modest curb appeal, unusual for the area -- asking agents to "come take a look" might get the right St. Charles, IL real estate agent in the door. I think my reputation of "good tour food" is a perfectly OK way to attract attention. I also know that it is one more chance to email or call agents who might have a buyer.

In November I took over a relo listing in my neighborhood in St. Charles, IL. House had been listed for five months with a good broker, had good professional photos, a good internet presence, and a good price. Seller said that previous agent said that broker opens and open houses were a waste of time, and that you never sold a house off one. This agent also worked in another county, so his network probably isn't as strong as mine as a St. Charles, IL real estate agent.

This was definitely a sleeper house -- very plain from the outside but pretty cool for St. Charles, IL real estate. I did not lower the price. I held broker opens two weeks in a  row -- with lunch -- and public open houses on the weekends. The first week of the listing, an agent from my office walked in to the tour lunch and said "I have a client who would love this, but they're under contract. I didn't even show this to them, I had no idea it was so nice inside". When inspection issues weren't resolved on the other contract, it fell apart and and they wrote on this house. An agent from our biggest local competitor also "dropped by" for my normal broker open party, and he brought in a buyer who also wrote on it. Yet another agent saw it go under contract and sent over an offer he'd been holding back, waiting for it to take it's next relo price drop. (Those buyers called a half dozen times to ask if it had really sold and was it going to close. All I could do is to tell them to talk to their agent).

Three offers in two weeks in very cold weather, right before Thanksgiving, for a house that had been listed for 5 months. Sold and closed in 45 days by this hash-slingin' St. Charles, IL real estate agent -- at close to list price!

I agree this doesn't happen every week, but this particular house needed people inside it to see how great it was. Even professional photos of the interior didn't give the sense of the house. You just had to see it, so if chili and cookies got agents in, it was well worth my time and money!



This post was written by Leslie Ebersole of Baird & Warner Real Estate.
St. Charles, IL Real Estate Agent
If you would like more information about the
Chicago Western Suburbs and the Fox River Valley, including
St. Charles
, Geneva, Batavia, Wayne, Elburn, and South Elgin, please call (630)945-7935, see my website www.leslieebersole.com or email me at leslie.ebersole@bairdwarner.com

 

Denise Hamlin, Broker/Owner
Cardinal Realty ~ 319-400-0268 - Iowa City, IA
Helping Happy Clients Make Smart Choices

Hi Leslie ~ I'm really on the fence about Broker's Opens. Theoretically what you write makes sense, in practice I see little success. Often it seems to be all about the food and there's little interest in the house itself.

It seems like a long shot to have an agent actually come with a buyer after a broker's open, but apparently it's happened to you, so it does work. I'm not saying you've changed my mind, but you have given me something to think about.

Denise

Jun 25, 2010 04:40 PM
Jason Sardi
Auto & Home & Life Insurance throughout North Carolina - Charlotte, NC
Your Agent for Life

If they are advertising bacon wrapped scallops, I'm in like sin;)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Jun 26, 2010 03:53 AM
Leslie Ebersole
Swanepoel T3 Group - Saint Charles, IL
I help brokers build businesses they love.

Denise: I know, I have contradictory thoughts about tour:

(1) they're "expected" in our office so there is the chit-chat level of "is it any good, when's it on tour?"

(2) we have mandatory tour for people who want floor and don't hit the sales threshold....but then I ask myself, do I want to feed those people....but then I respond back to myself, hey, I was one of those once who had to tour 100 of our 350 listings in the first month, so I really should.

(3) an agent who just might have a buyer just might stop in and just might be surprised and just might show it and sell it. In our area, the really busy agents don't preview....the expectation is that if you have a decent listing, you have it on tour the first few weeks of the listing to get the busy agents in for a quick look.

(4) If I stop holding broker's opens, a competitor might point that out as (a) I'm too busy to do basic listing service or (b) I must not be working at this full time if I can;t get my listings on tour and serve a few sandwiches. "a" is much closer to reality....I'm pretty sure 80-90 hours a week is full time.

When a tour lunch goes well, and I have a fistful of feedback sheets, I love to share them with the owner and "high five" each other.

On the other hand, I used a dozen or so mostly negative feedback sheets on a "status" meeting with a listing client today and got a price drop and an agreement for some repairs and improvements.

So, as you can see, there is no subject I can't have a multi-part debate on -- even all by myself.

 

 

 

 

 

Jun 26, 2010 09:12 AM
Leslie Ebersole
Swanepoel T3 Group - Saint Charles, IL
I help brokers build businesses they love.

Jason, my dear, we are simple prairie folk out here. A cold griddle cake, a swig of icy water from the well, and we head back out to the fields. Tried sushi once at a big builder launch -- $4.8 million house, gorgeous, but rather unfortunately located here in St. Charles -- and received looks of horror when it's presence was identified to my guy. He thought people would think he would think he was swishy because of the sushi.

Jun 26, 2010 09:18 AM
Denise Hamlin, Broker/Owner
Cardinal Realty ~ 319-400-0268 - Iowa City, IA
Helping Happy Clients Make Smart Choices

Hi Leslie ~ I think your best argument is that it's expected in your market. More than likely it will be another agent who brings you an offer, so you defintely want to be doing what those other agents are expecting. It's good business practice.

It seems you also get worthwhile feedback too - A helpful tool when it comes to talking about repairs and price reductions.

Those are pretty good plus points right there. Like I said, you've got me thinking...

Denise

Jun 26, 2010 01:36 PM
Leslie Ebersole
Swanepoel T3 Group - Saint Charles, IL
I help brokers build businesses they love.

Denise, I have agonized over this 60 day status appointment for at least a week. I didn't have both Mr. and Mrs. for for 30 day and I was getting nervous...we have thrown a lot at this house and it hasn't sold. But I'm not sure that "drop the price" is the right answer.....in fact I think it's priced well relative to  the competition. In the absence of a lot of showings, realtor tour is the only feedback mechanism I have.  "10 showings in 10 days and sell or drop your price" -- this model just doesn't work for certain listings....

So pulling in 20 people who's opinions I value, who work in this market slice and just might someday have the buyer, well, I appreciate their input.

And I appreciate your input, so thanks.

Jun 26, 2010 02:48 PM