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Ephrata Hospital & Aetna Advantage HMO Failed This Customer

By
Real Estate Agent with Coldwell Banker Realty

I thought I'd post a follow up to my family's birth experience at the end of June.  The baby is doing great (photos forthcoming), no issues other than a low birth weight which is rapidly going away as she gets bigger.

Well, you can review our harrowing experience dealing with the hospital and medical systems here in Lancaster County.  I wish I could say that we'd experienced some positive feedback from Ephrata Hospital, but alas they sent a couple of form letters reiterating their "health of the baby" fear-tactic excuse for failing for denying us admittance on June 27th.  Their last letter from mid-June had conveniently ignored my concern at their lack of personal follow-up after denying us admittance.  Oh, well, I imagine they hope we'll just "go away" and they can get on with denying maternity patients their basic rights to a birth of their choosing...more on that as we consult an attorney.  Somebody's going to have to break this system up.

So we had our baby at home!  Everything went great.  Except, that Aetna decided to decline our claim for the $1,500 fee charged by the birthing center.  We just saved them at least $10,000 and probably $18,000 in hospital bills (had we delivered in hospital or even had a C-section).  Nope - they say we used a "non-network" provider. 

So we appealed in mid-July.  Again, Aetna denies us, this time reiterating their policy AND claiming that "home births" are not covered by our "Aetna Advantage HMO" self-employed insurance policy. !!!!  Sometimes you just want to scream...by the way, did I mention the $800 monthly premium for this priveleged service?

This, on top of their absolutely poor prescription drug plan (try 0% on basic meds - I experienced it TODAY), has led me to post this warning to avoid Aetna Advantage HMO Plans as being horrible for self-employed individuals.  Earlier this year I posted about which plans would be good for Realtors and other SE real estate pros.  Forget Aetna!  I'll be changing my policy as soon as I can this month.

I hate being so negative but if I can save one realtor from choosing this poor company, it will be worth it.  Good luck shopping for insurance!

 

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Katerina Gasset
The Gasset Group & Get It Done For Me Virtual Services - Provo, UT
Amplify Your Real Estate & Life Dreams!

Oh, You got my blood rolling! I can really get on a soap box about hospital births. Here they are horrendous for not recognizing parents rights to birth of their own choosing! I have my own stories with Tristan's birth here. The west coast was much better for births. I had 3 babies in California, great place to have a birth! I had one in Utah, great place too. I had one in Hawaii, not a good time in 1979, very backwards back then. And the last one in Florid! YUCK! I almost died from an infection they gave me! 

But the insurance denying your claim is the worse thing I have ever heard! Who are they to decide what is a birth covered and what is not! I do not blame you one bit for jumping up and scream from the rooftops to all agents to not get Aetna!!!!!!!!   Disgusting! Inhumane! Where have all our rights gone? Well, look on the bright side, if you want to homeschool in Germany you get your kids taken away and the parents get put in jail! I am sending my energy to you and your wife through this ordeal. Maybe you can find a good attorney who can help you with this. Katerina 

Aug 15, 2007 08:58 AM
Tracey Thomas
BrokerInTrust Real Estate - Calabasas, CA
CA Real Estate Broker
Hire an attorney!  Did you see the movie Sicko?
Aug 15, 2007 09:18 AM
Mana Tulberg
805 County Real Estate - Camarillo, CA
Real Estate Agent - Camarillo CA
Jeff, Best of luck finding a better insurance company. In my openion they all have their own issues in their own way.
Aug 15, 2007 10:44 AM
Stephanie Edwards-Musa
thredUP.com - The Woodlands, TX
knitwit at thred UP
Hey Jeff,  That is crazy.  I don't even want to get started on Health Insurance Companies.  I would end up writing another post here.  :)  ARgh!  Sorry that happened and thanks for posting this.
Aug 15, 2007 01:10 PM