My agent asked me to help with Outlook and I noticed that there were 474 messages in her junk folder. I asked her what she was doing with messages there, and she said she time from time deletes them.
I suggested that we experiment a little, and we opened the Junk Folder. On the very first page there was a message that was not a junk. The agent was very surprised to see it there. I left and she kept checking the remaining messages.
If you do not check your Junk Folder often, you better do. I am not a techie and I am not playing one. I too often find important messages sitting in the junk folder, and too often when I call my customers and ask whether they have received my e-mail, they say “no” and then find it sitting in the junk folder.
Every time that happens, I would mark “always trust this address”, and expect the filter remember it, but the program has its senile moments and amnesia is often the fact of Microsoft Outlook.
I am getting notifications of comments on Active Rain, but contacts via Active Rain often end up in the Junk Folder. I try to check it often as I do not want the messages sit there for a long time unanswered, and the other reason is that surfing though 474 messages is not fun. 30-40 is OK, but hundreds is too daunting.
I now routinely ask people to check for my e-mail and if they do not get it, check the Junk Folder. You will be surprised how many of them do not even open the Junk folder being absolutely sure that nothing good can be there.
Get used to think that Junk Folder is not the place where there is only junk e-mails, but rather a Folder, where there is ore junk than good. So visit it for that good.
Visit often.
I tend to think that I am as good as my Junk Folder. Not because it is entirely true, but because my Junk Folder is good ;-)
* image courtesy of bixentro via Flickr.com
Comments(36)