When dealing with IRS or an IRS tax advocate via telephone, make sure you get the person's full name, ID number, a callback number and a fax number.
More and more people are talking with the IRS about short sales, foreclosures, title liens, etc. This will save you about an hour or more, re-explaining the issue you just covered (explained) with the IRS yesterday! And will get you to the right person.
Keep a detailed record of your conversation.
Also ask them to spell their name--both the FIRST & LAST name!
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