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I've Given You My Time--Won't You Please Respond?

By
Real Estate Agent with Better Homes and Gardens Real Estate-Kansas City Homes

Earlier this week I  met with a seller who had contacted me via email.  "Susan" and I had met last year when she had her house on the market as a FSBO and I was searching for a  home in the area for some buyers.  I was happy and flattered to get her email, as it said she was going to try again as a FSBO for a month--if no buyers, she wanted me to list it.

While visiting with her at the home, we talked about the market and I made several suggestions on what she could do to make the house more attractive to buyers:  replace the garage, ask the renters to leave (I've never seen a house show well with renters and this was no exception) and bring in a few pieces of furniture (that she has at another location) for staging.  The house is in an excellent location, has an unusual floor plan, and will sell if priced right.  I sensed a bit of resistance from her regarding doing these things and yet still she may not net the profit she was hoping for.  But I assured her, honestly, that the prep work would pay off in the end and that I would pay for a stager to come in and do the rest.  Later that evening, I followed up with a thank you email, and also sent  her several current listings near her home so she could see the current competition.

No response.

Now I'm wondering, did I say something wrong?  Did I come off as too blunt and not diplomatic?  Is she just too busy to respond? Even a short note saying something like "I've looked at the listings--will talk to the renters--will get back to  you" some sort of reply would be nice.  Should I call her?  Should I send her an email? Of course I will, in a week or so, but I suppose it's a bit of insecurity to think that she didn't reply because she has decided not to use me as an agent. I know I can sell her house--and I hope she sensed that during our meeting. After all these months, it was she who contacted me about listing the house.  Of course, she could be contacting five other agents as well! And if that's the case--fine, just let me know.

We ask sellers to do a lot of work to get their house ready for the market.   I have four other clients now doing the same thing right now, spending time and money to paint, declutter, make repairs, add decor, etc. And then sometimes the house hits the market--and there are no showings, a lowball offer, petty and critical feedback comments.  Sellers may think, 'why did I do all that work sprucing up the place?"  It's always a  more successful deal when the seller realizes that it takes a partnership between the seller and the agent to make a sale.  It takes motivation and a positive attitude to attract buyers.  In the beginning, when you are first forming the relationship, honesty from both sides pays off in the end. Yes, it's still a tough market--but play up the positives, hire a good agent who knows the area, price it right and it will sell.

I hope I hear something from Susan within the next few days.  If not, I will call her.  And whatever happens, I'll keep you posted via the blog!

Posted by

Mary Hutchison, SRES, ABR

(Brookside/Armour Hills resident, local business supporter, NPR fan, Habitat ReStore volunteer, thankful for the gift of another day!)

**********

Better Homes and Gardens Real Estate/Kansas City Homes

mary.hutchison@kansascityhomes.com

816 510 1262

www.maryhutchison.org

 

Gay E. Rosen
Julia B. Fee Sotheby's International Realty - Larchmont, NY
As Real as Real Estate Gets!

Dear Mary: Do not think you did anything wrong....I honestly feel that sellers/buyers think that we are on a clock and our time is theirs to take... when we can just as easily be with our family or marketing ourselves.. Good manners take nothing...a simple thank you but no thank you.....We have all been down the same road - I am too with buyers who I get along with famously.... took them out 3 times, sending emails back and forth.. each time we meet - I show them another aspect of the town.... and then nothing! Are they on vacation? Did they go to Egypt and got caught up in a melee?  It just amazes me how peple can be so rude....We start looking at what we did wrong when it wasn't us..  It sounds likes this seller just wanted to pick your brain ... I hope not..  Best, Gay

Feb 18, 2011 01:57 AM
Robin Dampier REALTOR®
Coldwell Banker King - Hendersonville, NC
Hendersonville & Western NC Real Estate Source

Ditto what Gay said.  It sounds like you did your job honestly and it would only be a common courtesy for her to let you know her thoughts, reasons, etc.  I would ask for that and than if nothing -- next.  If you see it on the market with another broker and have a buyer, well, not all of your time spent will have been lost.

Some of your suggestions while valid and true, such as replace the garage (did you mean the garage doors) and terminate the renters, may not be a feasible option for her money wise and she doesn't want to say so???

Have a great weekend.

Sue of Robin and Sue 

Feb 18, 2011 02:17 AM
Wade Mattingly
WEICHERT Realtors--Bluegrass Living - Lexington, KY

You sound like the nervous dater after a wonderful date.  It's too soon to worry that much.  You did a great job.  But like the others said, you gave them a lot to chew on and great info.  She said she'd wait 30 days so in her mind it is no rush to respond.  I do highly recommend keeping in touch between now and then.

Feb 18, 2011 02:45 AM
Maria Morton
Platinum Realty - Kansas City, MO
Kansas City Real Estate 816-560-3758

Mary, you are a well-respected agent in Kansas City because you do a good job for your clients. Surely Susan realizes and appreciates that you were being honest with her. It may be that she needs a few days to digest all that you said.

Feb 20, 2011 03:49 AM
Rob Smith
Rob Smith Property Investigations - Jefferson City, MO

Thank you for the post Mary.  Keep doing what you do best! I will do the same...write when I can help your clients.

Happy Trails!!

Feb 23, 2011 01:55 AM