I have resisted the temptation on so many occasions to use AR to vent about a terrible experience as a consumer, but this one is so bad, I have got to share it.
I have one of those cell plans that includes your free Mobile to mobile minutes, as well as your free nights and weekends. Using the term FREE to describe them kinda makes me sick, being as we all pay for the cellular service we receive, sometimes unfairly.
In my case it was that I was being billed for in network calls as well as calls on the weekend and at night. The worst part of it is that I was paying extra to get my nights to start at 6 PM with Sprint, but they were charging me for calls made after 6 as well. It turns out that in just 3 months time I had been OVER BILLED FOR OVER $500. Obviously at this point I am aware of the Bill fraud that is going on. I have made SPrint aware of it too, and they have done nothing to remedy the situation. In fact, I would say they have the worst customer service I have ever experienced. While I am trying to explain to this simple minded support fellow on the other end of a line stretching all the way to the Phillipines, they actually have the nerve to speak over me as with they are telling me I am wrong, and I need to just pay the bill.
FIGHTING BACK
So what do you do when your cell phone company has you bent over the barrel? Well I decided to fight back. It was about the money, but now it took on a second life, being about something more. It became about stopping another corporate leach from sucking the blood out of me slowly. It became about preventing this from happening to someone else.
So I filed complaints with the FCC, the consumer Affairs division of the Department of Commerce for my state, and the public utility commission. Now I am on an email campaign, as well as trying to spread the word about cell phone billing abuse. If you notice your phone bill going up and down a lot, please check your bill when you are being charged overages. You might just be being mis billed, especially if you are a sprint customer like me. I almost feel like a victim of sprint not a customer. Now I will spend countless hours to get this billing nightmare straightened out, just to cancell my service and throw the dice again with another company. I will be trying Verizon this time. That is unless any of you have horror stories with them.; BUT THE MORAL OF THIS STORY IS Don't let that happen to you. CHOOSEY AGENTS DON'T CHOOSE SPRINT!
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