CUSTOMER SERVICE!
An area of business that so many people complain about.
Yesterday I was having some problems with my cell phone. (I was bit by technology again)
I was standing around as the guy in the store was working on my problem. Meanwhile, some young twit came in and started to rant loudly about the junk phone the store had sold her. The other person attending the store was very nice.
He took the phone and started to work on the problem. It had been maybe 5 minutes and she started to get more agitated and louder. Then she got my dander up. She called the worker...STUPID!
That is when I stepped in and gave her a bit of a "Manners" lesson. Meanwhile, the worker finished working on her phone. The 'TWIT' had caused her own problem and it was TOTALLY her fault. Sad part, after the guy explained what had happened, she took her phone and walked out and didn't even say thank you.
Both guys thanked me because I said what needed to be said but they would not have been able to.
Unless you have been in the person's shoes that is helping you...yelling and name calling will get you no where.
I have seen many times people yelling at the customer service personnel when it has been totally the customers fault.
I know, not all customer service people are good or even care...but rude treatment is not necessary!
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