By Linda Day Harrison, theBrokerList, Chicago, IL
If you like to read great business books and gobble up terms that help managers get the job done, there is one I want you to never forget, MBWA! Not only is it effective and powerful, but it is also good for your health! Here are variations on its commonly known names:
The Acronym: MBWA
Management by Walking Around
Management by Wandering Around
Management by Walking About
Manage by Walking Around
My own version and personal favorite is - Property Management by Walking Around (PMBWA). It is not easy because you have to push yourself away from the desk. Get out and just start walking around. Do nothing but walk. That is all you have to do. Start at the top, the bottom, the outside, the inside, or any part you would like. If you push yourself away from the office you will be out there in the thick of things. Walk around the parking lots, mechanical rooms, corridors, vacant spaces, other departments of the company, but just walk. Or as a former, very successful boss of mine said, "Get out there in look ‘em in the eye!"
While you are walking ask questions, talk to people, make inquiries, and introduce yourself to strangers. Ask technicians what they are working on and ask contractors what project or task they are performing for the property? Do not have a plan or carry anything with you but your smartphone. If you must take a note, just use the camera feature, call yourself and leave a voicemail, or a record a message. Do not carry notepads or anything else at all, because the notepad might make you think you need to find things to write down. It can also be a intimidating if you’re taking notes during a conversation with a colleague that is supposed to be casual. Let your mind be free and just walk. Wherever you go, information will be gleaned. There is insight to be had from the properties you manage, as well as your own property. It is talking to you, you just have to listen.
It is not easy, but consider doing PMBWA regularly. Nobody expects a property manager to just walk around with no plan, direction, or destination! It will puzzle your staff, intrigue your customers, and create interest from your contractors. Remember, this is NOT a building inspection. You are managing your property just by walking around. It sounds unbelievable, but I bet you that you will learn so much and find out so many things that it will spark enthusiasm, excitement, or bring resolution to a matter you have contemplated or been challenged by.
Try it and let us know how it worked for you!
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