As a small business owner, there are FOUR things to be learned and adopted
1. People want information now
2. People want Snack-sized information
3. People want your site to be mobile-friendly
4. People want simple interaction instead of longer-form interaction.
(Its harder to type on a tablet or smartphone than a laptop, and if that's what they're using
you have to presume they don't want to type as much)
Tips to make our sites better - and make our customers even happier
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