Real Estate Agents, How Do You Sound On The Phone?

Candy, it makes lot of sense to SHOW feelings in your voice when we talk to our clients over the phone! (and yes, it does make a lot of difference when we talk to new clients or leads!) That's why it's been said - when you talk on phone - walk and smile as if you are talking to someone in person. 

I agree that you should always treat those on the phone as a prospective buyer since they very well could be!

I learned, if you can, be alway smiling and stand up straignt.  It DOES make a difference.

Thank you for the great tips. Congratulations on the featured post.

I find that on appointment only listing the listing agent often does not even pick up the phone...She calls a few hours later saying she got back to you as soon as she could.

Candy, in your example the voice is the first impression. The person answering the phone should be at their best.

There must be  a lot of people that are in the wrong business. . if they are annoyed from a simple  phone call. . 

this is sales after all. . 

There are quite a few times where I find myself faking my happy voice. If you don't, your phone will stop ringing.

I just had one yesterday that was just like this. Doesn't even bother me anymore.

Excellent post, although I'm glad you actually got somebody to answer the phone!  I had one last weekend where the agent said he was too busy to call his client then he gave me the number and said to call!  The seller said his kids were down for a nap and to call back in 4 to 6 hours!  We passed on that house, too bad because it was in the neighborhood my client wanted but they were miffed by then!

And agents, please don't tell me to call your office if I have any questions, that's why I'm cally "you", the listing agent.

My office requires we use a showing service. This eliminates the agent from the situation so no one has to wait for a call back or a rude response.

Candy: I'm with Patricia, #9. Even if I don't know them, this is an opportunity to bond. The agent is much more likely to call me back with, hopefully, that there is an offer coming.

Hi Candy  You sure are correct about the phone  SMILE  and the world smiles with you . They can feel it on the other end.  Make sure you are interested in what they say and listen before you answer.

Some agents just have a chip on their shoulders in regards to other agents.  They see them as competition rather than looking at the opportunity to have a cooperative relationship.  Makes absolutley NO SENSE to me!

Candy-You nailed it, answering the phone in a professional upbeat says alot about who you are. Good stuff! Keep 'em coming!

I have called Home Phones that are answered by a child - "My Mommy can't talk right now".  WHAT?    I have called Cell Phones that go to Answering Machine Hell.    Then I finally get the Agent and they act like they are too busy to be bothered!

Guess what?  It is a Buyer's Market in Tallahassee; there are over 2500 Houses for Sale!  I'm calling someone else.  Goodbye.

Realtors are there own worst enemy. Ask any local board or DOS and they will tell you the same thing. I hear the word professionalism so many times it makes me cringe. We need a lot of work

Yes that can happen but the good news is that agent will likely have a short and poor career.