Have you ever had an issue with computer-challenged clients? I've had my share. Signing documents from afar is a common obstacle. Sometimes people print and sign, then fax documents to us. That technology is almost obsolete and a lot of people have abandoned fax machines.
A recurring problem issue came up the other day. Two buyers e-signing a document. The husband's only device for checking e-mail was his i-Pad. For some reason, the Digital Ink notifications weren't getting to him. How to fix this? Do we need two e-mail addresses for two persons to e-sign?
In the past I called the Honolulu Board of Realtors for help with Zipform/Digital Ink problems. They refer me to the Zipform website. The knowledge base didn't answer my questions and attempts to communicate with a real person were unsuccessful.
To solve the immediate problem I tried inputting the wife's e-mail address for both signers. One time for the wife and another time for the husband. Surprise, it worked! Digital Ink e-mailed the wife at her e-mail address, she e-signed, then the second message went to the husband (using the wife's e-mail address) and he e-signed.
For those of us who have assumed in the past that two e-signers need two e-mail addresses, with Digital Ink that assumption is wrong. Now we know!
Aloha, Mike
Michael Bates (Realtor Associate)
Shirokiya Residential Estates
1585 Kapiolani Blvd #1533
Honolulu, HI 96814
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