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Finding respect from buyer

By
Real Estate Sales Representative with Evergreen Realty

I am continually dealing with people who don't seem to think that we as Realtors to deserve the same respect as other humans!  I dealt with this when I was in the auto industry.

During my life in the auto industry, I experienced some of the descrimination that salespersons experience.  It was eye opening.  I spent over two years as a cashier and business office employee and during that time, I had people talk to me about the vehicles that were sold there and they believed what I told to them.  Once I became a salesperson for that same vehicle, I was no longer a trusted source of information.  I knew even more about the vehicles, but they saw a salesperson and that equals untrusted.

Another issue is that my time seems to be expendable in the eyes of a client.  They don't have any hesitation to not show up on time, not bother phoning to update, not returning phone calls, not returning emails or worst of all have me drive them around and then deal with someone else, like their brother or some other relative!!!

I would love to hear what others do to conteract this, especially when the buyers think they are invincible right now.  I obsess about researching listings and market trends, but when it comes to clients they seem to think they know it all, even if they are told things they have never heard.

Thanks for reading, Cole

* Rate A Home
Rate A Home - Saugatuck, MI

Cole, I'm not sure why the tag gets placed on the "Salesperson". I noticed this when I had a building company as well. Show for a scheduled late appointment and no call, no show. Argh.

May 19, 2008 05:56 PM
Chip Jefferson
Advanced Building LLC - Lexington, SC

Im not sure I can offer anything here. You have to be trusted as the expert or all else is futile. I would say if it was me we would part ways with those clients.

May 19, 2008 11:29 PM
Cole McGlothlin
Evergreen Realty - Laguna Beach, CA

Duane, Thanks for the comment.  I have felt the frustration of them all and I know I will again.  I guess my wish is for people to simply treat us with the same respect that they expect be given to them!

May 20, 2008 07:18 AM
Cole McGlothlin
Evergreen Realty - Laguna Beach, CA

Chip,  Thanks for the comment also.  I have parted ways with some but I guess the annoying part is the dishonesty that comes prior to that.  My experience has made me trust the general public less than people who are in sales.  I, as a salesperson, am a "easy sale/lay down" and I feel really bad if I'm not completely up front and honest with others.  I pride myself in being an expert and if I don't know something, I am truthful and admit to it.  I just want the same treatment that I give to others to be returned!

May 20, 2008 07:23 AM
Anonymous
Blogger To Be Named Later

Cole, It's a tough call. I usually pose it as a good-natured question, "If you're going to cancel can you give me an hour's notice?" Not foolproof. Works about 50% of the time. It's the burden we carry as commission "mules" ;)

May 25, 2008 05:35 AM
#5
Anonymous
steve

Cole - it doesn't help that, with the data accessible online now, everyone is an armchair real estate expert, and this tends to devalue, in their mind, the worth of the Realtor (c). Also the real estate profession is overpopulated with underperformers, such that most people's experience with a Realtor (c) is going to be with a marginal or bad one, as opposed to a good one. 

 

Over the long haul, and honest Realtor (c) who is also hardworking and creative will prosper. 

Jun 04, 2008 10:28 AM
#6
Sandra Carlisle (Ayers)
Berkshire Hathaway California Properties - Newport Beach, CA
Real Estate Marketing & Sales

I agree with Steve.  It's about the long haul and being straighforward with people.  Most of the general public understands that we work based on commission, but they don't really grasp that we work at a loss until the deal is closed. 

 

 

Jun 16, 2008 11:04 AM