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Time Block and Priority Managment

By
Mortgage and Lending with Caliber Home Loans CHL NMLS# 15622 CHL NMLS# 15622

I had just responded to another AR member on a question he had on another blog where I wrote about, what is a healthy amount of time to spend on AR and when does it become a disadvantage to building your business. Basically how much is too much AR? This obviously varies for everyone, if they are a one man show, if they are new to the business, a veteran in the business, do they have teams, etc. A lot of dynamics that would play into this.

Well I am sure we all have a tendency to get sucked into anything we are passionate about and there are other reasons we get sucked in to spending too much time on AR, like trying to avoid other activities like calling on clients, networking or the other uncomfortable things we have created head trash about that we find everyting else in the world to do first. Or as they say, "not eat the frog first".

I think my biggest recommendation that has worked for myself is that if you don't set a clear schedule based on your biggest priorities, everything else that is not important to you will dictate your schedule. The question I always ask when I am coaching someone through priority management is, "what are the 5 most important things to you in life?" Often I get, their kids, spouse, their faith, health, recreation, etc. Then I ask to see their calendar. If they have one (calendar), over 99%, if it is filled out, those top 5 things are not even on their calendar. So the next question is, if those are so important to you, where are they?" It's either the deer in the headlights look or it's "I don't have time, look how busy I am!"

To that I say, you will always fill your time with something if there are gaps as we leave no margin in our lives anymore. The correct way to do this is fill your calendar with the priorities, time block hours with your spouse, daddy date night as I call it with my daughter, birthday celebrations, weekend away with my son to watch the Raiders play in a different city each year, my gym time I treat like the most important appointment of the day, my hour and half of power in the morning where I spend time in the Word, pray, journal, affirmations, etc. If you don't make it a priority, your clients certainly aren't.

I block all of those things out as reoccurring appointments and then and ONLY then do I fill in consultations, prospecting, daily disciplines for lead generation, etc around my priorities. If you have the mindset that you will be "ON PURPOSE" the entire time you are working, it is amazing what you can get done. If you were focused and working as though you were leaving on a 3 week vacation and this was your last day, imagine the mindset change of your efficiencies that day would be like compared to a Wednesday afternoon at 2 PM. 

A get a lot of resistance here telling me, "if I schedule all of my priorities, that only leaves blank amount of time to work on real estate!" Again, if your new schedule only leaves you 90 minutes to prospect, I bet those are some darn focused 90 minutes when you feel you needed 3 hours.

I realize we, to a point, need to be available for our clients in our industry and things will happen where you can not stick to your schedule, but this should not be the norm. Commit to moving forward the appointment you skipped and fitting it in somewhere in the coming days. If you were supposed to take your daughter to the park at 5 PM but a frantic client you have been helping for 4 months just "needs" to see this house that came on the market, (and you daughter understands of course) then go to the appointment but commit that moment to a time and date to your daughter when the time will be made up. Never reschedule something twice though, because then your schedule just becomes a recommendation and you need to take it serious.

I think time blocking is imperative but time tracking must happen before blocking just so you can identify potential problems. Start small on the blocking and build from there. I remember blocking out my entire week and only accomplishing or sticking with it about 25% of the time. It is very important to become 90%+ on your time blocking and add more blocks once you know you can.

I hope this helps.

Susan Milner
Florida Future Realty, Inc. - Cape Coral, FL
Cape Coral Real Estate Broker, FloridaFutureAgents

Excellent post. Everyone should be living off a schedule like the one you describe.

Jun 20, 2008 05:18 AM
Carey Pott
January Financial - Foothill Ranch, CA

Thanks Travis. I constantly struggle with this, blocking out time for the Important Not Urgent tasks while making sure that time-sensitive issues get dealt with effectively. Appreciate your insights...

Jun 20, 2008 05:20 AM
Richard Byron Smith, NMLS #184479
Mortgage Loan Officer, Fairway Independent Mortgage Corporation NMLS #2289 - Chattanooga, TN
Mortgage Loan Officer

I think that my problem is more related to wanting to help with the needs and priorities of my staff. As I am working on a task, if a loan officer needs something, I generally try to respond immediately. Sometimes it can be a couple hours before I return to my task. Where I can work for a bit until the next interruption.

I really hate to impose a formal blocked out time. How to accomplish being available?

You are probably right, though. I really need to track my time use. I might not even be right that interruptions are the problem.

This is a good topic, at least for me.

Here is the link to the original post to which I think Travis is referring.

http://activerain.com/blogsview/548413/Healthy-boundaries-and-time

It was another good post by him. In fact it sounds like another good AR group need.

Richard

Jun 20, 2008 11:56 PM
Travis Neliton
Caliber Home Loans CHL NMLS# 15622 - Portland, OR
Travis Neliton NMLS 283894

Richard,

Great point I didn't address and I apologize. I had the same exact issue before I became serious about my calendar when I owned a company with 22 employees with 12 being mortgage planners the rest being support staff and operations. If you are the only one with a strict priority management schedule and you are their direct lead or supervisor, the plan is going to crash and burn. I remember when I hired my production partner who is still with me and I remember her within the first week asking me almost sincerely, "you do mortgages don't you?" Kind of laughing, kind of concerned, I asked, "Well yes, the most in my company, why? She said, "no wonder you are the first one here and the last to leave, you have a train of people constantly interrupting you.

I realized I had created a monster by always being available so I shared this issue with my coach. Immediately after he was done laughing, he said he appreciated my intention to help my staff and team at all times but I was completely negating my ability to be a top producer and the leader I needed to be.

First we scheduled a 3 hour block of time where he flew in to teach these concepts to my entire office. We identified "on-time" "in-time" margin, breaks, and made it clear what a money producing activity was and what a non-producing activity was. Breaking it down to if it was not a money producing activity, think twice before bringing it to Travis, (Me)

We also started a shared calendar through Microsoft Exchange server where all of our calendars were shared and my team and admin staff could see when I was "on time" and that would not be the time to bother me. They could bother me during margin, or yellow time or "follow-up" Basically anything to do with client consults, annual mortgage reviews, and strategic partner calls, lead generation was all green time and that was not a time for interruption.

So it will be imperative for you to get your team on board. Not only will it save your schedule but it will have the same effect on your staff, they become much for efficient and on purpose as well. It also causes consistency with our strategic referral partners and clients that they will always have consistency of when I return calls and when my team is proactive in updatiing them as it is scheduled and the same time every week.

Final thought, great book is "The Five Dysfunctions of a Team" by Peter Lecioni. He has a couple of great follow up books but it discusses a lot about empowering your team and helping them help themselves work through problems. Before when a team member would come to me with a problem I would fix it for them, now they hardly even ask because it had changed to my response being, "really, what do you feel your options are" and a few other qualifying questions that would cause them to find the solution themselves. Then it evolved to my response being" wow, that is a tough one, let me know what you find out, I am sure you will, you always do!" That empowering statement has reduced my daily interruptions from about 40 to 2.

I hope this helps.

Be Blessed!

Jun 21, 2008 03:16 AM