Here are some common email mistakes people make --
1) The Subject Line
Make sure the subject line is not vague and tells the story of the email -- don't mislead and make sure you don't use words like free that will direct that email into a spam or junk folder.
2) No Signature line
Too many time I get emails that don't include a signature -- don't include contact information -- how am I going to call them or email them. One helpful hint is to place your email address with the preface of mailto:
mailto:Scott@REToolBox.com allows users to immediately click on your email address and it will launch their email system and address the email.
3) Unclear messages
I get e-mails all the time that have no clear message as to what they're really about. When you send out an e-mail, make sure you use complete sentences, correct grammar and correct spelling. Also, take the time to really get your message across. If you don't make what you want to say clear enough, your recipients will be left dazed and confused. Plus, they probably won't bother replying to you, because they won't know what to say in return! Make it short and too the point.
For those that send text messages -- many of the smart phones don't see the message your responding to so be careful to include what your saying yes to.
4) Don' Shout
Sending messages with all capital letters can be misinterpret ted as shouting. CAREFUL how use use the capitalization -- emphasis yes, shouting no.
5) The Wrong Tone
Careful not to say or respond to emails in anger as the tone will come across -- type up your response, save it and come back to it and carefully review it before you send it -- remember, emails get copied and sent everywhere and your personal message might easily become a public message.
6) Too many or too large of attachments
Don't overload your email message with too many attachments. Some have smaller email box sizes and it can tie up the email as they open or download the attachments. Post photos on your website so they can click on rather than have to download.
Finally, if your out of the office = set up an auto response to incoming emails or send a response that tells them how they can contact you in the event of an emergency. Better that than no response at all when you go on vacation.
Respond to your emails quickly and provide the best service to your clients possible.
Make it a profitable day!
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