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A Rolling Stone Gathers No Moss . . . Then Smacks the Title Company

By
Title Insurance with John Bethell Title Company, Inc.

Steve Dalton commented on my last post that sometimes "title companies get in the way" of closing legitimate real estate purchases and refinances.

Title companies are at the bottom of the hill that is a real estate transaction.

Rolling Stones

And guess what? It all rolls down hill. Delays, misunderstandings, mistakes, and last minute stipulations get compressed as the closing date looms. And since the title company is the last one that generally has to do anything prior to closing, I'm not surprised, and even expect, that clients may feel that we get in the way from time to time.

What may seem as needless meddling in the consummation of the sale or refinance is usually the title company trying to resolve conflicting instructions received from one or more of the parties to the transaction.

Common conflicts between the Purchase Agreement and the Lender's Closing Instructions revolve around the Buyer's net cash back or net cash to close being outside the Lender's permitted tolerance, handling inspection and repair credits, and how the Seller's contribution towards closing cost is defined and set out on the HUD-1. In Indiana, the Purchase Agreement often requires prorating taxes in a way that is simply not possible given the inherent one to two year lag time of tax assessments.

We resolve all the conflicting instructions by requiring written clarifications and Amendments to the Purchase Agreement, Closing Instructions or Title Commitment.  If this process seems to you to be getting in the way of a closing, it's probably our fault for not explaining this correctly.

Just like you, we don't get paid unless the deal closes. Why would we want to make things needlessly difficult? We don't. All we're trying to do is resolve the conflicts so that we can close the transaction without compromising our fiduciary responsibilities to all the parties.

There's always a reason behind what a title company may require. If we don't explain it sufficiently keep asking until you understand. Sometimes, you can clear up a misunderstanding that will make things easier or even eliminate the requirement. As always, good communication is the key to a successful closing experience for you and your clients.

Good communication helps us dodge that rock at the bottom of the hill, too. For which we are eternally grateful.

Photo courtesy of Free Digital Photos. Net

Comments(7)

Janna Scharf
Keller Williams Realty Coeur d'Alene - Coeur d'Alene, ID
Coeur d'Alene Idaho Real Estate Expert

I have never felt that way about title companies.  Sometimes there are glitches, sometimes a closer has made a dumb mistake, sometimes I've made dumb mistakes.  We just sort it out and move on.

Nov 17, 2008 01:54 PM
John Bethell
John Bethell Title Company, Inc. - Bloomington, IN

Janna: Most of my clients will agree with you. I often use this metaphor with my employees so that they understand that the last minute aspect of the business just goes with the territory. We do our best to anticipate conflicts and resolve them before everyone shows up in our office to close. Most of the time, we're successful, but not always.

Melissa: I try to avoid blaming anyone and just focus on solving the problem. Later, I go back and try to determine if anything could have been done differently to avoid an unpleasant situation.

Thanks for stopping by.

Nov 17, 2008 09:09 PM
Bill Risser
Fidelity National Title - Saint Petersburg, FL
Fidelity National Title - Tampa District

Just like you, we don't get paid unless the deal closes. Why would we want to make things needlessly difficult? We don't. All we're trying to do is resolve the conflicts so that we can close the transaction without compromising our fiduciary responsibilities to all the parties.

Very well said John.  I use this reasoning with unreasonable people.  However, you hit the nail on the head with your last comment.  Stop the blame game and quickly find a solution.  This tactic has created several loyal customers for my branch...

Carry on!

 

Nov 18, 2008 06:58 AM
Jeff&Grace Safrin
F.C.Tucker 1st Team Real Estate - Valparaiso, IN
SpousesSellingHousesTM

I disagree with your premise -John.... an agent who is not in daily communications with the loan processor for stipulations, instructions and feedback and with the other agent involed and all clients to facilitate the tie up of any loose ends that needed to be validated to complete underwriting conditions is where the ball drops - Title companies only relay surprises and delays when no one has picked up the phone to verify file approval. Nowadays, there is usually a 24 to 48 hour time delay from the final underwriting ok to when we can actually even schedule a closing!

Title companies and experienced and knowledgeable closers know from expereince a plethora of helpful information i.e. which lenders wire funds, which give hard copy checks, if a funding number is needed or not, when the wire is in - what docs are needed to fax back etc...

we discuss these things in great detail with our closers and work together to facilitate a smooth transaction.

We hold them in utmost regard and are very thankful for their service!

Ttilte companies are in our opinion - the very last to blame. ( and remember the ol saying, when someone points a finger to blame you there are 3 more pointing right back at them:)

sincerely

Grace

Nov 20, 2008 08:07 AM
John Bethell
John Bethell Title Company, Inc. - Bloomington, IN

Grace: I think we're pretty much in agreement. Usually title companies do end up in the "don't shoot the messenger" role. In our company part of our weekly staff meeting is devoted to discussing closings that for whatever reason didn't come off as smoothly as we would have liked. Even though someone else usually dropped the ball, there are often warning signs that we should have picked up on. Again, not really our fault, but I tell my group that if we can help catch things before the closing, we help our customers look better and we look better too. After all we do a 1000 or more closings a year and even the top agents might only do 50 or 60. This approach is what separates us from our competition.

I can also tell from your comments, that you and Jeff are the kind of agents that my team would love working with. You view the title company as an equal part of your team and you work together for the benefit of your mutual clients.

 

Nov 20, 2008 08:25 PM
David Stevens
David Stevens & Associates, PLLC - Conroe, TX

Great post.  I don't know if you are an attorney or not, but I find that as a fee attorney I get blame (amazingly, its not even real blame, but "anticipatory" blame, from people who don't even do business with me) for getting in the way, or complicating, what "should be a standars, typical" transaction in a way only an attorney can do.  Funny, my clients don't fee that way.  I must be doing something right. 

Nov 22, 2008 02:29 AM
John Bethell
John Bethell Title Company, Inc. - Bloomington, IN

David: No, I'm not an attorney - but I did stay at a Holiday Inn Express last night - sorry, couldn't resist. Client endorsement is the final confirmation that we are doing our job correctly, isn't it?

Nov 25, 2008 07:09 AM