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THE PHONE CALL - This is what it's ALL ABOUT

By Toula Rosebrock

Real Estate Agent with Diane Turton, Realtors, Forked River, NJ

March 24, 2009 01:50 AM

Back in 2002, I worked with a great young couple from Pennsylvania who were looking to move to NJ, to be closer to their parents, with their two-year old daughter.

There were many homes on the market back in 2002 and we saw a lot of them!

Several times Mom & Dad joined us during the journey. We all had a great time looking for homes and became friendly, of course.
ToulaRosebrock.com
They decided on an adorable 3 bedroom, 1 bath ranch that was within their budget, of which we closed on, in February of 2003.

They appreciated me so much that they referred friends to me, of which I sold them a home in 2003 also.

I make it a point to send Holiday cards and calendars every year to my clients, in the hopes that someone will remember to call when they need my expertise.

Well, I got the call yesterday....it's the call we all work very hard for!

Their daughter is now 8 years old, they had a second child who is now 5 and that one bathroom is just not cutting it.

It's time to upgrade to a 4 bedroom, 2 bath home.

So, it's time to list that 3 Bedroom starter and find them a larger home!

REPEAT BUSINESS & PERSONAL REFERRALS.... the basis of my business.

ToulaRosebrock.com

Toula N. Rosebrock (of Diane Turton, Realtors) - Broker / Sales Associate - Specializing in all of Ocean County - Lacey Township Real Estate, Forked River / Lanoka Harbor

Unique Name ... Unique Agent ... Unique Service!

Websites: www.Toula.org and www.ToulaRosebrock.com

Waterfront Properties, Single Family Homes, Multi Family Homes, Condos, Townhomes, Adult Communities, Vacant Land, Commercial Properties, 1031 Exchanges

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Sharon Lee

Sharon Lee's Virtual Assistance - Jonesborough, TN

Retired and loving life

Hi Toula-That is the meat and potatoes of successful realtors. I keep a database of clients that I send mailings to on a regular basis for the lady I work for. It is successful. Have a great day. :-)

Mar 24, 2009 03:19 AM

Toula Rosebrock

Diane Turton, Realtors, Forked River, NJ - Lacey Township, NJ

Broker/Sales Associate, Realtor, Lacey Township,

Hi Richard - Loyalty is a wonderful thing, indeed!

Mar 24, 2009 03:25 AM

Hi Sharon - Yes, that's excellent!

Mar 24, 2009 03:26 AM

Matt Stigliano

Kimberly Howell Properties (210) 646-HOME - San Antonio, TX

Toula - Great work. Us Pennsylvanians can be loyal to the right people as long as they treat us well!

Mar 24, 2009 04:49 AM

Hi Matt - Thank you...There you go!!!

Mar 24, 2009 04:51 AM

Kathy Toth

Ann Arbor Market Center Keller Williams - Ann Arbor, MI

Ann Arbor Real Estate Experts - Kathy Toth Team

That is just great! I'm really happy for you! And just wait until their daughter gives you that call when she's ready to buy! Won't THAT beat all??

Kathy

Mar 24, 2009 05:47 AM

Bruce & Mary Smith

Savannah Lakes Homes - McCormick, SC

REALTORS, Savannah Lakes Village McCormick SC

Good news! We always love those calls! We have one special family that calls us whenever anyone in the family needs to buy or sell a home - brothers, sisters, mom & dad, cousins, etc! They have become wonderful friends! Work hard!

Mar 24, 2009 06:25 AM

Hi Kathy - That would be great.

Mar 24, 2009 07:38 AM

Hi Bruce & Mary - I have a special family like that also. That's what it all about!

Mar 24, 2009 07:39 AM

Myrl Jeffcoat

Sacramento, CA

Greater Sacramento Realtor - Retired

Toula - Have you ever done a genealogy of your clients? I occassionally do that. I remember just last year, I had a client, that came from another client, that by the time I went back through the lineage of referring clients, originated back to the second client I had in my career over 27 years ago. It pays to stay in contact with all your old clients. You will be amazed at the genealogy they can produce in "offspring" over the years.

Mar 24, 2009 09:24 AM

Hi Myrl - Yes I have. I have clients that I worked with in the past and later worked with their children. It's a wonderful thing!!!

Mar 24, 2009 09:52 AM

Valerie Osterhoudt

Johnson Real Estate, Inc. - Cromwell, CT

ABR, Cromwell, CT Real Estate ~ 860.883.8889

Toula.. That is wonderful news. Great job the first go-around, and I'm sure you will do the same this time. Remember "We reap what we sow".

valerie osterhoudt

Mar 24, 2009 12:33 PM

Hi Valerie - Thank you...we certainly do!

Mar 24, 2009 01:01 PM

Ann Hayden 636-399-7544

Berkshire Hathaway HomeServices Select Properties-St. Louis Missouri - Des Peres, MO

SelectAnn.com

Hey Toula,

Great work! Your clients are loyal and you kept in touch. Both important things in our business.

Ann Hayden in rainy Wildwood, Missouri

Mar 24, 2009 03:04 PM

Laura Giannotta

Keller Williams Realty - Atlantic Shore - Little Egg Harbor, NJ

Your Realtor Down the Shore!

Good job Toula...and a great reminder of how important it is to keep in touch. Have a great day!

Mar 24, 2009 10:12 PM

Dorie Dillard Austin TX

Coldwell Banker Realty ~ 512.750.6899 - Austin, TX

NW Austin ~ Canyon Creek and Spicewood/Balcones

Hi Toula,

Congratulations!! It is so important to keep in contact with past clients. It's hard to imagine agents who don't do this! Certainly easier than always looking for new clients!!

Mar 24, 2009 11:48 PM

Hi Ann - Absolutely!

Mar 25, 2009 03:54 AM

Hi Laura - Thank you...it's very important!

Hi Dorie - Thank you...you are so right!

Mar 25, 2009 04:17 AM

Regina P. Brown

MBA Broker Consultants - Carlsbad, CA

M.B.A., Broker, Instructor

Toula, yea! Good for you, keeping in touch with clients through the years. You earned this one...

Mar 26, 2009 04:01 AM

THE PHONE CALL - This is what it's ALL ABOUT

Comments(35)

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