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Ask An Ambassador: Remember The Mission, What's In It For Them?

By
Real Estate Agent with Transaction Alliance 513.520.5305 www.LizTour.com SAL.2002007747

 

Liz has been volunteering with an organization for the past 6 years, but recently it appears that the organization has forgotten its mission.  Instead of making it easier for volunteers to help, they're making it more difficult.  In this case, perhaps so difficult that Liz will have to seek out another organization to do similar volunteer work.  And fortunately, there ARE other options that offer equivalent opportunities.

Sound familiar?  A business that has LOTS of equivalent options but sometimes makes things difficult?  Pick pretty much any real estate affiliated business and we'll find the same:  agents, inspectors, loan officers. 

For most consumers, every one of us falls into the commodity category.  If they don't like something about us, it's easy enough to move on to another choice.

So how to we gain business?

Obviously there's price, and for most of us a race to the bottom isn't a viable business plan.

So what else can we do?

IMO, a large part of it is remembering the mission:  helping consumers and NOT getting "commission breath" while we do it.

If what we present is too self-serving, it's obvious and off they'll go to Choice 2.

So, it's not claiming expertise in an area that is beyond our norm (which I routinely see in Facebook referral groups).

It's not taking on a type of business you don't have the expertise for without a mentor guiding you through the process.  (I've done the last short sale I will EVER do in my career).

 

Instead, it's using our blog to provide information that answers the key questions a home buyer or seller may have.

It's proving expertise without having to loudly claim"I'm #1!!!" over and over and over.

In my case, my best blogging value is plugging away at the Cincinnati low maintenance living niche.  I can provide information home buyers and sellers aren't likely to find anywhere else, and if they find me enough on page 1 they'll draw their own conclusion as to who is the expert.

So I blog about things like:

Where are the new construction patio homes?

Is there a 55+ community? 

What move-in ready patio homes are available this month?

It's information the 800 pound gorillas of real estate are NOT providing and realistically can't provide.  They don't have the boots on the ground to know, and some computer algorithm by itself can't do the job.

So the overall answer to gaining business? 

It's remembering the mission, what's in it for them, the consumer. If we can hit that target with our work, good things happen from there.

 

 

Until next Tuesday, just Ask An Ambassador if you need help!

Bill of Liz and Bill aka BLiz 

 

Posted by

Serving Warren County Ohio & Adjacent Areas

The Liz Spear Team of Transaction Alliance
Elizabeth Spear, ABR, Ohio License SAL.2002007747

William (Bill) Spear, Ohio License SAL.2004011109  Kentucky 77938
Ask for us by name if you visit the office!

EHO
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Liz Direct: 513-265-3004     
Fax: 866-302-8418

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Comments(14)

Kathy Streib
Cypress, TX
Home Stager/Redesign

Hi Bill and Liz- so often businesses become wrapped up in their "business" and forget what they're in business for. 

May 07, 2019 12:03 PM
Liz and Bill Spear

Some things may seem "great" for the business, but horrible for the consumer and the long term consequences can be pretty bad. 

May 07, 2019 04:03 PM
Monica Hill
RE/Max Associates - Wilmington, DE
the REALTOR to help you discover Delaware

Great reminders in your post. I remember interviewing a prospective artist for a design studio where I worked many years ago. In trying to determine where her strengths were, every question I asked about skills and preferred parts of the industry was met with an affirmation of her strengths in every possible area. I found it so hard to believe that she didn't have at least one thing that stood out over another, that we decided not to hire her. She couldn't convey her strengths, so we'd never really know which jobs would be a great fit for her. Know your strengths and focus on those! 

May 07, 2019 07:58 PM
Liz and Bill Spear

I have the best success with my blogging when I'm specific and not general.

May 08, 2019 05:53 AM
Endre Barath, Jr.
Berkshire Hathaway HomeServices California Properties - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Bill, indeed I always smile you can smell the Commission Focused Agents a mile a way, and in my market with the clients that can afford to spend $2million and up for a  home, they can smell it too.... on a side note Diane has been volunteering for 20+ years at the Lange Foundation an Animal Rescue and they never forgot what the mission was... rescue and find a home for unwanted pets....Endre

May 07, 2019 10:41 PM
Liz and Bill Spear

And that's the disappointing thing about the organization Liz works with.  She's used a pet stroller to move Bunny around during visits.  While 11 pounds doesn't sound like much, Liz has just enough arthiritis in her knees and back that repeatedly picking up Bunny over the 2 hour visit takes a toll.  And now the organization is removing the ability to use a stroller and without it Liz can't do the work.  If she was an employee it would be easy, throw the ADA flag.  But as a volunteer she has no protections.

May 08, 2019 05:56 AM
Kat Palmiotti
eXp Commercial, Referral Divison - Kalispell, MT
Helping your Montana dreams take root

You're right about the 800 pound gorilla and localism/area specialty posts.

May 08, 2019 03:19 AM
Liz and Bill Spear

I have to be more specific than them or they'll win the Page 1 battle every time.

May 08, 2019 05:56 AM
John Henry, Florida Architect
John Henry Masterworks Design International, Inc. - Orlando, FL
Residential Architect, Luxury Custom Home Design

Good ideas here Bill.  Talking about what you do best to meet client expectations is key.

May 08, 2019 08:47 AM
Liz and Bill Spear

Hit to our strengths and they'll not be disappointed.

May 08, 2019 03:19 PM
M.C. Dwyer
Melody Russell Team at eXp Realty of California, Inc. - Felton, CA
MC Dwyer-Santa Cruz Mountains Property Specialist

Mission clarity is a great theme for this post - a reminder to all of us to make it easy for THEM.

May 08, 2019 09:00 AM
Liz and Bill Spear

If we make it easy, it's a win-win.

May 08, 2019 03:19 PM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

I'm sorry to hear about the organization Liz works with. I was a founding member of our local animal rescue, but left after several years. Over time the members seemed to have forgotten the mission and were focused on the politics - and on who got to be "boss."

I agree with you about specificity. Because I write a lot of agent bios, I also read a lot of them. Far too many are filled with vague statements about superior service, experience, and expertise without ever revealing what that might mean.

May 08, 2019 09:39 AM
Liz and Bill Spear

Marte, More than a little frustrated with the organization.  They're using an incident they reviewed a year ago and now trying to use it against Liz.  Double jeopardy at work, and if I were a lawyer I could lacerate 'em in about 10 different directions for the holes in their approach.

May 08, 2019 03:21 PM
Hannah Williams
HomeStarr Realty - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-820-3376

Liz and Bill Spear  Funny you should write this my next post I am thinking about is anyone can sell a beautiful house but what about the gorilla?

May 08, 2019 10:22 AM
Laura Filip

Hannah Williams that would be a great post let me know when you have this post ready to read. 

May 08, 2019 06:27 PM
Liz and Bill Spear

Give the gorillas something else to do :)

May 08, 2019 03:21 PM
Anna "Banana" Kruchten
HomeSmart Real Estate - Phoenix, AZ
602-380-4886

Sadly I just heard of another volunteer who decided to go elsewhere as it got so complicated and uncomfortable for her. Clearly they're loosing a very good volunteer in Liz. Good luck to her finding another rewarding opportunity.

May 08, 2019 02:03 PM
Liz and Bill Spear

And fortunately there are alternate places to go, but to have to do so after 6 years of volunteer work with them is ridiculous on their part.  Don't say "valued volunteer" and then have your words and actions speak otherwise.

May 08, 2019 03:22 PM
Laura Filip
Laura Filip Broker , Opening doors for All Seasons of Life - Whitesboro, TX
What can we do for you today?

Agreed it is a factor to think about. What is the goal of your business?

Has it changed over the years? Are you still on track to the original goals and service  

May 08, 2019 06:29 PM
Liz and Bill Spear

We need to regularly reevalute what we're doing and why.

May 09, 2019 04:59 AM
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Always informative

May 09, 2019 07:47 AM
Liz and Bill Spear

I have to give people a reason to stop by :)

May 11, 2019 09:25 AM
Lyn Sims
Schaumburg, IL
Real Estate Broker Retired

like commission breath ... I often see agents literally attack the poor buyers or bombard them with info. It's really sad. You can sell without selling.

May 10, 2019 01:41 PM
Liz and Bill Spear

I see that type of behavior in R.E. related FB groups.  It's like consumers aren't even human, just targets that lead to checks.

May 11, 2019 09:26 AM
Debb Janes
Nature As Neighbors - Camas, WA
Put My Love of Nature At Work for You

Focus is the name of the game - and providing value to our target clients. You remind all of us to keep our blogging razor sharp. By the way, I have our mission statement taped to the front of my computer. 

May 11, 2019 07:00 AM
Liz and Bill Spear

I know the more I focus on our niche, the better the odds of having a good outcome.

May 11, 2019 09:27 AM