A customer just called me this morning and sadly she informed me that her husband had passed away suddenly just a couple of weeks after their home inspection. Their beloved family dog also died the same week.
She wanted me to know that she treasures the card I sent using SendOutCards.com as it's the last photos taken of her husband and family pet.
I simply snapped a picture of the family as I was leaving. The dog came around the corner to see what was going on so I snapped a picture of him too and put them both in the card (below) along with some cookies. ( I learned at the inspection that they loved cookies)
This is a sad example of leaving a lasting impression but It made me feel good that I sent them this treasured card.
A side note: They had a prior inspection done but they could not remember who or the companies name. They discovered me from similar card of mine that they saw on a friends refrigerator. They have also sent me several referrals to other family and friends. Not because I'm a great inspector, but because I cared and they remembered me for that.
Front of card