There is always a debate going on in the real estate industry about which company is the largest. As some don't disclose financials and others use different measuring criteria (offices, agents, sales volume, profitability, brand recognition, etc.) we have many potential "winners".

This article is however not about who is #1 or #2 but rather what has happened to real estate franchise brands over the course of the last 20 years, and does that information in any way provide us with a trend line that may afford likely scenario's going forward.

To start off, we need to look at the most prominent brands 20 years ago; 1989. I revisited many "old" publications of those years, the REAL Trends Report and the leading Real Estate Report of the time; the Roulac Report by Deloitte, Haskins and  Sells (1988). Combining all that intel I have compiled a list of what were, in probable order, the most likely candidates for the most prominent Residential Real Estate Franchise brand of 1989.

  1. Century 21
  2. Coldwell Banker
  3. ERA
  4. RE/MAX
  5. Realty World
  6. Merrill Lynch
  7. Red Carpet
  8. Help-U-Sell
  9. Gallery of Homes
  10. Better Homes and Gardens

I have followed the same criteria and researched the REAL Trends Report again and the leading Real Estate Report of today, my Swanepoel TRENDS Report. The most likely candidates for the most prominent Residential Real Estate Franchise brands of 2009 are:

  1. RE/MAX
  2. Coldwell Banker
  3. Century 21
  4. Keller Williams Realty
  5. Prudential Real Estate
  6. ERA
  7. Realty Executives
  8. Sotheby's International Realty
  9. GMAC Real Estate
  10. EXIT Realty

Analysis:

So here is where the interesting part comes in. Although not based on any scientific hard facts, the following has occurred during the past 20 years:

  • 40% have remained a Top 10 national real estate brand (C21, CB, ERA & RE/MAX).
  • 20% exchanged their brand for a new brand and were still able to hold on; remaining a Top 10 brand (Merrill Lynch became Prudential and BH&G became GMAC Real Estate).
  • 10% dropped off the Top 10 list but still operate as a national franchise (Realty World).
  • 30% fell on even more difficult times and went through different types of trouble including bankruptcy. (Gallery of Homes, Help-U-Sell and Red Carpet). It is interesting that one  or two of the brands are staging a comeback.
  • 10% of the brands on the 2009 list had improved their rankings (Realty Executives).
  • 30% of the brands on the 2009 list were not even in real estate franchising back in 1989 (Keller Williams Realty, Sotheby's International Realty and EXIT Realty).

Probing Questions:

There are of course many different deductions that can be made using above information resulting in hours of interesting discussion. Due to the brevity of this article I am going to list just five observations that I think are worth consideration:

  1. Will the three brands that have dominated for the past 20+ years maintain their stronghold; RE/MAX, Coldwell Banker and Century 21?
  2. Will newcomer Keller Williams Realty that surged into the top 5 be able to continue its rise and unseat one of the top 3 established brands? If yes, who will be the one to loose its top 3 ranking?
  3. Twenty year plus top 5 brand ERA has for the first time dropped out of the top 5. Is this a sign that they will continue a downward slide; ultimately out of the top 10?
  4. Brand changers (Merrill Lynch became Prudential and BH&G became GMAC Real Estate) have shown that brands are not always that important as both survived and held on to similar top 10 rankings in 20 years. GMAC is however scheduled for another name change within the next year. Will they still be able to hold on to their top 10 ranking after a second name change?
  5. Will companies such as Realty World, Red Carpet and Help-U-Sell that dropped off the top 10 and are staging a comeback be able to regain their former top 10 status? 

Closing comments:  

There and numerous new franchise brands bubbling under the radar such as Weichert Realty, Assist-to-Sell, ZipRealty and even Better Homes & Gardens (not same company as before but the same brand) that could very well be a top 10 real estate brand within the next five years.

Although this exercise was more one of fun rather than trying to predict the future, it does show us that even in the "big picture" of large national brands the world is ever changing and that anything can happen.

Love to hear your thoughts on the value of real estate brands for a brokerage and/or agent.

As always you can also follow me on www.Twitter.com/Swanepoel and www.Facebook.com/Swanepoel

 
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30 Comments on The Changing Face of Real Estate Franchise Brands

JUN
30
170,533 Points 11 Featured Posts Localism Sponsor Outside Blog

I would be interested to know the percentage of agents who were affiliated with one of the top brokerages in 1988 vs. the percentage now.  My guess would be it has decreased dramatically.  Very interesting, non-scientific study, Stefan!  Makes for a very interesting conversation.

Tina in Virginia

4:25pm • #1

Great information!  I just switched to a small agency at the first of the year. 

Thank you for the post! 

4:31pm • #2

Stefan, 

I would love to know how many agents are in local chains and independent offices now verus 20 years ago. I feel the independents and local companies like Tarbell, Long & Foster and lots of others are starting to grow faster then the franchise companies. 

No matter what its the companies that listen and care about their agents the most that will win in the long run. 

Greg Herder

http://www.HobbsHerder.com

http://www.Twitter.com/GregHerder

4:37pm • #3

It's wonderful to see KW in the top 5.  In the 3 yrs I've been with KW Flagship, they have not dissapointed me.

4:41pm • #4

The companies that focus on bringing out the best in their people will always rise to the top!  What is your company doing for you to help you be a successful business person?  Stefan, what is the key for the companies to continue being successful?

Peter Popovich
4:41pm • #5
5 Featured Posts

@Tina and @Greg,

I would love to know too but I don't know if realiable stats are available. I will dig a bit deeper and see if I can find something. Anyone have agent numbers per brand dating back 20 years?

4:42pm • #6

Great info Stefan as always, but are these stats international or just in the US and Canada? It is my understanding KW is already number 3. There is a good reason for this as I discovered when I left one of the prominent brands over 5 years ago.

Carol VanAusdal
5:43pm • #7

What an interesting study - I actually worked for Merrill Lynch in 89 - the Prudential, stint with Better Homes and Gardens, on the ReMax for 5 years - then to Keller Williams for 7 years..now not sure if I am a trend setter - but I just opened my own company..Yellowfin Realty in Tampa Bay. In a sea of real estate companies we think we have created a true value for our agents and we have solutions for our customers. All the franchise experiences prepared me to launch my own with my sons. We are very pleased to be launching at this time in this market. Susie Tate Morris

Susie Tate Morris
6:11pm • #8

You should give Mike Green (Harcourts Ltd.) a call/email here in Australia where other companies are closing Harcourts are increasing numbers. In the next few months, Harcourts are opening in India, China, South America, South Africa I think it is about the culture a company/business has and the leadership from the top that makes an awesome Franchise.

A report - "Enormous Response after Leading World Authority in Real Estate Identifies Harcourts In Top Four Growing International Brands in the World", Stefan Swanepoel, dated Tue, 26 May 2009 on our Harcourts website. Was a good read.

Harcourts Ltd. is already the fastest growing real estate group in Australia and the largest in New Zealand, Harcourts is now operating in nine countries: New Zealand, Australia, Fiji, Indonesia, Singapore, Zambia, China, South Africa and Botswana.

Nick, Brisbane, Australia
6:38pm • #9
146,274 Points 1 Featured Post

Stefan - I think it's going to be more of a local thing, and who provides the most information, support, and customer service going forward.  It's not going to be so much about brand recognition as it has been in the past.  You look at all these real estate companies, and they essentially all do the same thing.  Real Estate is going to become much more local moving forward, whether it's with an international franchise or local independent.

6:51pm • #10
5 Featured Posts

@Carol - Keller Williams International was listed #3 according an analysis op the Top 500 real estate brokerages firms included in a report published by REAL Trends. This is a very authorative report and Stephen Murray does an excellent job in listing the top companies in the US.

You must however remember that there are many different ways to ranking companies as I stated in the beginning of the article, namely: offices, agents, sales volume, profitability, etc.- each in most cases producing a different result.

My list is a subjective review of the most prominent residential real estate franchise brands in the USA and has nothing to do with who is the largest or the best.

8:37pm • #11
5 Featured Posts

@Susie. Wow, what a fascinating journey of companies you have spent time with - no question you have been with many of the very best the industry has to offer. I am sure that you can and will combine all that excellent experience together in your own new company Yellowfin Realty. Good luck - who knows maybe it too will one day become a prominent brand.

8:42pm • #12
5 Featured Posts

@Nick - Thanks for the update on Harcourts. I know Mike and am current with their international expansion, as illustrated by my inclusion of Harcourts in Trends #6 (The Foreign Factor) in my 2009 Swanepoel TRENDS Report. I look forward to the day their expansion reaches American soil.

8:46pm • #13
5 Featured Posts

@Troy, now that’s an interesting observation. Thanks.

There has of course always been a huge debate about real estate being local (and buyers being global). There is no question that locally the value of many real estate brands rest squarely on the shoulders of the agent that represents the brand.

Although real estate companies (and by implication therefore real estate agents) essentially all do the same thing I can with confidence tell you that all companies (and all agents) are not all the same - not in consumer awareness, not in quality of service, not in level of training or professionalism, etc. Most have a very distinct different perception, philosophy, positioning, etc.

That's one of the things I love about real estate brokers and agents - the industry is very eclectic and unique.

8:54pm • #14

Is always fun to read about franchises and how many of them are number "1".  I as the owner of an independent company that started in 2001 (just before 911) can tell you that agents are tired of the fees and are looking for the most support and the most creative company to work for.  Proof is my company is number 10 in our market, as yes we have all the franchise companies here.  Bottom line is about name recognition within the industry and your ability to recruit agents.

Miguel Berger
9:01pm • #15
1 Featured Post

Keller Williams rank is based on total number of agents in the system.  I thing ReMax ranks #1 in revenue oer agent which is a more telling statistic.

This was a fun post.

Thanks,

Tim

9:31pm • #16
658,841 Points 34 Featured Posts Localism Sponsor Outside Blog Hit Router

Cool post.  I have been with a biggie (C21) and am now with a more local, niche brokerage.  There is some culture from the brand, but so much more is the culture from the individual broker.

10:46pm • #17
JUL
01

Great data that proves if you work and live  your brand you last. I now have 25 years with the same brand (Coldwell Banker) of my 31 years in the business. The successful agents out there are from many brands and I am very impressed with the up-coming young, energetic, and very tech savvy BHGRE. RE?MAX has also made great progress over the past 10 years. Because I have blue in my blood, I believeCB is the leader in our industry when it comes to innovation and technology. They were slow getting there. I am fascinated with all brands and the real estate business in general. The winners of the future will be the companies that grasp the changes, have fire in their hearts, and continue to give great service to the consumers. Thank you Stefan for contributing to the education and knowledge of our industry. "Expect the Best" Mike

Mike Bowler Sr. ePRO, CRB, GRI, SRES
Coldwell Banker Hubbell Briarwood
1020 S. Creyts Road, Lansing, MI 48917
Phone: 517-492-3400 Fax: 888-832-6203
email: Mike@MikeBowler.com 
Website for Clients: MikeBowler.com
Search Listings

8:43am • #18
673,309 Points 80 Featured Posts Outside Blog

It will be interesting to see who survives this current downturn.  I know there are going to be some major casualties.  No one is going to exit this market unscathed.  I was with Merrill Lynch and excellent company in the late 1980's.

9:19am • #19
I believe the only thing that counts to any real estate agent is the amount of sales per agent. The agents decide the success of the company.
alan Stasson broker/owner Remax Affiliates Ne Ne
9:41am • #20
5 Featured Posts

@Mike - thanks for the compliment and great post on your own blog today.

 

10:10am • #21
5 Featured Posts

@Jim - I agree, will be interesting, that's one of the reasons I wrote the article as I wanted people to remember that we "lost" big national brands before, and will again!

10:11am • #22

30% of the brands on the 2009 list were not even in real estate franchising back in 1989 (Keller Williams Realty, Sotheby's International Realty and EXIT Realty).

Established in 1983, Keller Williams doesn't have the longevity of some of the other big franchise players, but they're growth has been steady. Along with their newer status, this franchise brings new ideas to the business of real estate, especially in the compensation and training of agents.

 

I think that is more than 20 years ago

from kw web site

George Spenser
1:00pm • #23

Interesting also that 40% of the 2009 big ten brands are all part of a conglomerate that the US NEWS posted earlier this year in a blog that would not survive 2009 (See blog at http://tinyurl.com/dhwags). How does that play into the next 5 years for real estate brands?    Stefan also mentioned in a Facebook post last week about the loss of a large ERA franchise and the future of that brand.  Interesting in our local market is the onslaught of 100% copy-cat brokerages opening.  Is that the same for the rest of the USA?  Interesting analysis is that in comparisons in this market the 100% copy-cat brokerages attract agents, but not the volume of listings or closings.  This attraction of agents should show strong increases in per person productivity for all the other brands.

I do concur with the previous comments:  The brands that have a good model and respect their agents, trains them and provide tools for them to be productive will prevail and maintain top 10 status.   Agents do need the help of a good brokerage and a good brand, there is value in that and career-minded agents understand that.

Keep digging up these topics for us to comment on Stefan.

1:09pm • #24

Leadership, transparency and proportionate value sum this up. There will come a time where agents demand proportionate value for the commissions they share with their company. I'm convinced agents don't care whether they are on a 50/50 split or 100% as long as the value is there. What agents will have to do is picture getting 100% of the commissions from day 1 in cash and then lay down $100 bills on their brokers desk until it feels fair....that will determine the economic model of the future.  The next piece is transparency in every aspect of the company from financials to it's leadership. Finally, from RE/MAX to Century 21 it will take engaged & innovative leadership from the ground up to maintain or increase their position on that list over the next 5 years. It will be interesting to see how it all plays out.

Brett Boettge
1:18pm • #25
JUL
08

Although the data was enough to cause conversation, I would love to see what the actual criteria was and then I would love to see some actual data.   I was really hoping to take some market information away that would be of value, all I have is half the picture but enough to cause an argument.

Matt Francis
8:07pm • #26
JUL
19
214,445 Points 19 Featured Posts Outside Blog

I have a natural distrust for surveys.  In our market, three of the top five agencies are independent and not national franchised brokerages at all.  It would be interesting what changes have happened between independent brokerage and franchised brokerages in terms of market share.  My belief is that you are seeing and will continue to see an increase in small, local brokerages.

6:00pm • #27
AUG
05
Outside Blog

Being the Director of Franchise Development for Realty World, I know that you will see us in the top 10% of that list.  We are finding the need for the independent offices as well as the larger franchised offices, to find a new system where they are not being swallowed up with huge fees and large overhead.  We have taken action to revitalize the real estate system with our new Smart Model which is keeping more money in the brokers and agents pocket.  But more importantly, its providing them with the marketing systems, tools, and education they need to be successful. 

Brad Cooper
brad@rwacorp.com

3:19pm • #29
AUG
11
5 Featured Posts

@Matt - Unfortunately there is no real and actual data as almost all real estate companies are private and many are not willing to disclose financials - and when they do it is impossible to get an apples with apples comparison.

12:47pm • #30
DEC
08
3 Featured Posts

All in all, the real estate business model is actually fairly simple and resides in a rather homogenous culture, cyclic in nature. Salespeople are what drives the engine that powers THE company, with no emphasis on local brand or franchise brand). Great compensation anchors great salespeople. Volume and listings create branding (which is all locally preceived) and attracts more agents and talent. Great company motivational and training systems creates great agents. Agents drive the business!

The real question is the model of the future.  I believe great agents, along with leadership, will be the ones that dictate which models will survive and thrive into the future. I believe it will be all about compensation.

I began my career with C21, then purchased and operated a Help-U-Sell franchise for five years, which gave me some great insight into the extremes of the industry.  My own research led me to increased compensation models, quickly narrowing down to a difference between "profit sharing" and "revenue sharing" models. With the loss of profitability over the last several years, "revenue sharing" made much more sense to me, so I purchased an EXiT franchise.  I have not been dissapointed.

I think Stefan can attest to the genius of this model and of our leader, Steve Morris, leaving very little room for any argument.

10:40am • #31

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Stefan Swanepoel

Ladera Ranch, CA

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Author, Speaker & Trends Guru

Address: PO Box 7259, Laguna Niguel, CA, 92656

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