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Are You Wearing a Mask of Deception?

By
Real Estate Agent with eXp Realty of California, Inc. CA DRE #01490977

 Real estate agents, for the most part, tend to have professional photos, with smiles and dressed to the nines, designed to impress recipients of our business cards as to our integrity, honesty, and professionalism.

More casual photos have been appearing here on AR which, perhaps, show the more personal side of who we really are - and that's a good thing.

So many of our business cards, and our photos, look alike. You can always tell a real estate agent simply by looking at the photos. And consider that most other professions do NOT include a smiling face of the card's owner. If you spy a card with a photo, 99.9% of the time it is a real estate professional's. And of course the same smiling photos appear on most websites, in newspaper ads, on billboards, bus stop benches, postcard mailers, on pens, and on and on.

But I wonder? Are you wearing a mask of deception? Does that smiling face bely the truth that lies beneath...the desire to get the deal no matter what, the concern only for the commission, the emphasis on your personal agenda rather than the client's, the need to control and to win at all costs?

Am I reaching here? I don't think so.

  • How many times do we hear, or experience, agents who engage in unethical or dishonest behavior, or who sabotage the very activity they are presumably hired to protect?
  • How often do we see deliberate deception by agents through withholding information, promises to get an unrealistic price to obtain a listing, failure to disclose but knowing full well this is required?
  • How many agents claim to be the best, and to have a great marketing plan, only to do nothing of the sort to further the interests of their clients?
  • Don't we see agents who promote only themselves, rather than focusing on the needs of the consumer?
  • Do we not experience rudeness, failure to return phone calls or emails, name calling, degrading others, gossip or worse?
  • And what about those who do nothing in the transaction, leaving the work to others, even those on the other side of the deal?

Our business cards, and our smiling faces, are intended to promote our business, and ourselves of course. And to inspire trust. And to let prospects know who we are, to recognize us amongst a sea of other agents, and to remember us.

Yet aren't many in our business being deceptive? Our industry suffers a negative perception on the part of the public - and that's their reality. Are there not agents who contribute to this reality and further harm the consumers' attitude toward who we are, what we represent, and what we do?

That simple smiling face on a business card. For some, is it not a mask of deception? Does the public not know who we really are behind that smile?

Or is that smiling face a true representation of who you are and how you operate. You decide.

Posted by

Jeff Dowler, CRS
Certified Residential Specialist / Realtor®


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Michele Connors
The Overton Group, LLC Pitt & Carteret County - Greenville, NC
Your Eastern North Carolina Realtor

Jeff- I back you up on this one. I think accountability and  professionalism has declined in my 12 yrs. in this business - There is more and more complacency and disregard to the standards set by our profession. The public opinion is based on some truths and some inaccuracies. We can blame alot on the media but we certainly need to look within and re-evaluate.

I will be back to see the comments...thanks for a great conversation topic.

Jun 23, 2007 03:54 AM
Brian Schulman
Coldwell Banker Residential Brokerage, Lancaster PA - Lancaster, PA
Lancaster County PA RealEstate Expert 717-951-5552

If I agree that most real estate agents have smiling photos of themselves on their cards, doesn't it follow that the majority of good, honest agents are also smiling on their business cards?  And therefore, for the majority of agents, the photo isn't a mask?

It seems like you're painting the majority of agents with the same tarbrush for the misdeeds of a minority. 

Jun 23, 2007 04:08 AM
Raj Dhaliwal
Century 21 Coastal Realty Ltd. - Abbotsford, BC
Personal Real Estate Corporation
I am with Brian on this one. Should we not have a smiling picture on our biz cards, just because there are some "not so great" agents in our industry? The problem you are pointing to is not just in real estate industry, its more wide spread. There are 1-2 bad apples in every basket but that doesn't mean one should stop eating apples..
Jun 23, 2007 04:21 AM
Irina Netchaev
Pasadena Views Real Estate Team, Inc. - Pasadena, CA
Pasadena CA Real Estate

Hi Jeff,

I agree that there are many, many agents out there that are not operating honestly and professionally.  That's too bad.  There are a lot of bad seeds in Real Estate and other professions.

I can only control what I do, how I act and the service that I provide to my customers.  I only work with customers where we have a mutual respect for one another.  Not one transaction or commission is worth for me to be less than honest and ethical.  I love what I do and I will do it to the best of my ability by growing my business one transaction and one relationship at a time.

I have been fighting putting my picture on the business card for many years and finally ended up putting one last year.  I think that it helps people remember me and connect the face to the name.

Let's make our business better one agent at a time.

Great post!

Jun 23, 2007 04:50 AM
Paula Henry
Home to Indy Team @ HomeSmart Realty Group - Avon, IN
Realtor - Indianapolis Real Estate - 317-605-4174

Jeff - Although there is a general negative impression of agents, I'm not sure it is deserved. With so much new lately regarding real estate, lenders and agents, the media has portrayed negatively. I am commited to maintaining my integrity, sincerity and honesty in each transaction and have worked with many agents who do also. Unfortuanetly, the few who do not, are the ones which make the news.

As for the picture - well, like Irina, I fought it, but it portrays me.

Jun 23, 2007 05:36 AM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Brian - For those agents (a minority) who are engaging in the behaviors I mention, I do feel they are being deceptive. And as you say, they do contribute to the negative impression of the industry in which there also is so much good talent. That is what troubles me - the positive impression created on the business card but not in the actions. And it seems that the changes in the market have resulted in more of that bad behavior. But maybe it has just been my experience, but given the stories we so often hear here on AR I don't think that's the case.

Michelle- thanks for your comments. I know we all struggle with the negative impressions the public has of us, and how the industry is portrayed in the media.  Despite the bad apples, there are many out there (and a huge number here on AR) that demonstrate all the time that this negative impression, as a whole, is not deserved.

Raj- good question. It is the folks who ARE the bad apples that are the ones I have issues with, and the deception is feel they are portraying to the public. For those who are great agents, then smile on. It is well deserved and the public will know this. And you are right, it is found in every industry (having been in the corporate world, I know this all too well). It is the public nature of what we do that puts us more in the limelight, and bad behavior becomes more obvious.

Irina- thanks for your comments. I rebelled on the picture too because I don't like having my pic taken. Some important points for us in your comments.

Paula- the negative impression certainly is NOT all deserved, nor is it due to the bad behavior in our profession - TV, the press, radio and more have absolutely lead to this perception. Plus the changes in the market which create issues for so many also has lead to folks needing to "blame" someone for declining values, homes not selling, etc. And unfortunately the bad behavior is what is remembered more, and shared with others, rather than the good.

All - thanks for the comments. I actually feel that more agents than not are very good at what they do,and certainly don't mean to imply otherwise here. AR gives us the venue to sahre openly with the public all  the good that so many of us do for our buyer and seller clients.

Jeff

Jun 23, 2007 06:38 AM
Paula Henry
Home to Indy Team @ HomeSmart Realty Group - Avon, IN
Realtor - Indianapolis Real Estate - 317-605-4174
Jeff - Like your "new" casual picture!! :)
Jun 23, 2007 11:59 AM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Thanks, Paula - but I did think "will anyone wonder WHO is hiding behind those shades?"

Jeff

Jun 23, 2007 12:12 PM
Lynda Eisenmann
Preferred Home Brokers - Brea, CA
Broker Associate ,CRS,GRI,SRES, Brea,CA, Orange Co

Hi Jeff,

Sorry to say, I've got to go with Brian on this one. Actually all of your bullet points disturb me.

For the most part, I think most Realtors and lenders do a great job for their clients and I don't think they are masking anything at all. However I do feel that most consumers see us all about the same and that's unfortunate. As we know, it only takes a few to make it difficult for everyone at time.

And yes, we do experience "smucks" every now and then, but my perspective one of the reasons for this is that it's so darn easy to get in the r.e. business. And believe me when we experience market changes, either good or bad, it can bring out the worst in others. People do desperate things in when they are in a desperate situation. I see the result in ethics hearing and arbitrations

However, I did love your new photo. I also try to change mine up from time to time, just for the fun of it.

Jun 23, 2007 12:24 PM
Celeste "SALLY" Cheeseman
Liberty Homes - Mililani, HI
(RA) AHWD CRS ePRO OAHU HAWAII REAL ESTATE
I don't think it has anything to do with a picture....because no matter what the true colors shine through after they open their mouth.(when I was an unruly teenager my mom used to tell me I was such a beautiful young lady....until I opened my mouth) No matter what....we take a picture for a business card. I actually had my hubbie take my profile pic in front of our blinds before this past Christmas party...then I had to use a blurring tool on Adobe to get the wrinkles out and the blinds blurred....so that's deceptive.  Better word. Vain. Hahaha.
Jun 23, 2007 04:34 PM
Marlene Bridges
Village Real Estate Services, Inc. - Laguna Hills, CA
Laguna Homes|Laguna Condos|Laguna Real Estate
Jeff-Photos are important especially on the internet.  I've had a number of people tell me recently that they looked a few websites for the same area and chose to call me because they liked my smile or that I looked like a sincere person.  I am a happy, sincere person and that's the message I hoped they'd get.  Yup-like Meg Ryan said in the movie French Kiss-match the appropriate facial expression to the appropriate mood---an no pouting!
Jun 23, 2007 05:29 PM
Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland
Shucks.  I don't believe that smiling faces on the cards and web site ads are in the least deceptive.  I know agents who will smile broadly while telling giant lies about homes listed for sale. 
Jun 24, 2007 12:40 AM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Lynda - no need to apologize. I find the bullets disturbing as well, which is why I mentioned them. U have experience each and every one of these behaviors in teh last year, and from stories here on AR or in meetings I know others have as well. THAT is what is upsetting - that there are those who claim to be professional but engage in behaviors which are anything but. I agreed with you on how easy it is to get into RE, plus the lack of acountability. And even though there are proedures to deal with complaints, etc. how rarely those actually occur, IMO. Thanks for your comments.

Marlene - thanks for the comments. But in your case there in nothing deceptive about the smile, is there!! :)

Sally - thanks for stopping by. Good story - I never would have guessed.

Lenn - guess they have klearned the art of lying, eh? LOL

Jeff

Jun 24, 2007 03:23 AM