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Excuse me BofA! You CAN NOT have it both ways!

Reblogger Bill Ladewig
Mortgage and Lending with LoanOfficerSchool.com NMLS 291249

 

Original content by Jane Penttinen

Bank of AmericaExcuse me BofA! You CAN NOT have it both ways!

 I refinanced a loan this week for some past clients.  I did their purchase loan in 2005.  We did an 80-15-5 because they had another home that had not closed yet.  The 15% second was a home equity line of credit.  Their previous home sold and they paid off the 15% second in March of 2006.  They never drew another dime on the equity line.

 

June 2008: 
They received a letter from Countrywide telling them their 0 balance equity line was frozen.  They were not allowed to take any draws on the line because the value had decreased.  No problem for them.  They weren't using the line anyway.

Like lots of other people, the equity in their home has evaporated but current rates are still better than what they had on their first so we put together a Freddie Relief refinance - a great deal for them.  We are able to drop their payment $200+ per month and because they didn't have PMI on the original loan, there is no PMI on the refinance even though their LTV is now 95%.

October 2009:
Bank of America (aka Countrywide) rears its ugly head!  There had never been a Deed of Release recorded for the "no longer usable" home equity line of credit.  The title company received a notice from BofA that there would be a $350 Early Termination Fee in order to do the Deed of Release.  Early Termination Fee?  On a line of credit they were no longer allowed to use? 

Really??  This Early Termination Fee showing on the HUD1 would prevent them from completing the Freddie Relief refinance.

My client took BofA the statement from March 1996 showing where they had paid it off.  She took them the letter from June 2008 saying they no longer had a home equity line of credit.  She took them the statement showing the $350 Early Termination Fee.  She asked them how in the world they could expect an Early Termination Fee when they were the ones who terminated the line.  BofA's response - "We didn't close the line.  We just won't let you use it." My client spent over an hour discussing this with the Wizards of BofA.  At one point they actually told her "if you do your refinance with us we may consider waiving the fee". 

Really??  My client told the Wizards of BofA "either this fee gets waived and you allow the title company to record a Deed of Release or I will go to the Attorney General and see what they think!  You CAN NOT have it both ways!  I didn't terminate the equity line - you did." 

Guess what?  She got it!  Refinance paperwork is all signed - we will record and fund on Monday.

BofA - what are you thinking?  How many other people are you pulling this stunt on?

 

Jane Penttinen, Sr. Loan Officer

Sunstreet Mortgage, LLC

520-547-4150

If you, your friends or family require the services of a mortgage professional, please don't hesitate to call me.  I am never too busy for any of your referrals.

BK090736      

Gary Swanson
Century 21 Harris & Taylor - Grants Pass, OR

Bill,  Thank you for the heads up!  Just another thing we have to watch for now.  After so many years of running rampant and having it their own way, I just wonder how many thousands and thousands of people have been taken advantage of by these lenders?

Nov 07, 2009 05:42 AM
Eric Bouler
Gardner Realtors, Licensed in La. - New Orleans, LA
Listening to your Needs

These guys are trying to get every dime that can get. We bail them out! Too bad we let them rum the local banks out of business. Thanks for the heads up!

Nov 07, 2009 05:51 AM
Jane Penttinen
V.I.P. Mortgage - Tucson, AZ
NMLS #222178

Bill - Thank You for the honor of the re-blog.  We need to keep the consumer informed about how to fight back against abusive business practices.

Nov 07, 2009 06:04 AM
Bill Ladewig
LoanOfficerSchool.com - Escondido, CA
Experience Is Your Advantage

Gary, those guys have turned into monsters and must be tethered.

Eric, we should never "allow" anything determental to consumers or our industry.  Raise your voice and make yourself heard, it takes only a minute... Congressional Email

Jane, the honor is mine, well done.

Rick, I agree, Jane did a great  job and I am finding that we have many amazing people on AR.  I feel in good hands because we are judged by the company we keep.

Nov 07, 2009 08:51 PM
Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

Excuse me!  BofA can and does and will continue to "have it both ways".

Watch what they do, not what they say.  BofA, like many mega banks knows that it has only to issue a press release, read public relations statement, to give cover to the regulators and then is free to continue to commit frauds on the consumer. 

The more things change, the more they stay the same.

Nov 07, 2009 08:58 PM
Andrea Swiedler
Berkshire Hathaway HomeServices New England Properties - New Milford, CT
Realtor, Southern Litchfield County CT

Bill, that is an amazing story, and not in a good way. Wow, how distressing. Another story to add to the mix, another thing to watch out for. When will enough be enough? What really bothers me is that we "trust" these people with our money on a day to day basis. I use the term trust loosely, we are forced to use them I guess is more like it.

What a crime.

Nov 07, 2009 08:58 PM
Debbie Cullen
REMAX Realty Team-Cape Coral, FL - Cape Coral, FL
Your Cape Coral, FL Specialist

that is just unbelievable!  Can you imagine someone at BOA giving them a hard time?  If I worked at the bank and that person walked in with that story and documents; it would have been a no brainer to waive the money. 

Nov 07, 2009 09:01 PM
Bob Murphy
Keller Williams Realty Consultants - New Albany, IN

Bill - Thanks for the heads up.  I think these guys have been hit with so many foreclosures, refi's and workout loans they simply have more then they can handle.  And the people doing the day to day don't really know what to do.

So their not evil, they are just covered up and incompetent.

Nov 07, 2009 09:01 PM
Mike Jones
SUNSTREET MORTGAGE, LLC (BK-0907366, NMLS 145171) - Tucson, AZ
Mike Jones NMLS 223495

Bill,

The government hasn't taken over the banks.  The banks have taken over the government.

Mike in Tucson

Nov 08, 2009 11:50 PM
Patrick Scott
OConnor Title Guaranty, Inc. - Chicago, IL

Bill / Jane - I'm happy to see that it  worked out for the borrowers in the end.  If I were the borrowers, a $350.00 early termination fee would be a small price to pay to save in excess of $200.00/month.  Especially if it was a way out of paying even more to the bank by staying with the same primary loan.

It's great to see it worked out for the best.  Just saying the $350.00 would not have been a deal breaker for me as a borrower.

Nov 09, 2009 03:57 PM